Jordan Hartley
Leeds
Summary
Dynamic professional with extensive expertise in e-commerce operations and business development, leveraging a strong foundation in financial management and taxation compliance. Demonstrates exceptional decision-making aptitude and regulatory understanding, driving process evaluation and improvement to enhance organisational efficiency. Proficient in digital marketing, SEO understanding, and social media advertising, with a proven track record in customer relationship management and supplier relationship management. Adept at IT troubleshooting and accounts administration, showcasing commercial acumen through strategic branding strategies and market analysis. Committed to fostering change endorsement and creative innovation while pursuing career goals centred on expanding business planning capabilities.
Driven Small Business Owner with knack for identifying market opportunities and driving growth. Led multiple ventures to profitability through innovative strategies and customer-centric approaches. Known for enhancing operational efficiency and fostering collaborative team environment.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
Small business owner
Todmorden Fruit & Veg
Rochdale
10.2022 - Current
- Led team meetings for improved communication.
- Established positive relationships with clients through exceptional service delivery.
- Streamlined operations by introducing cost-saving measures.
- Managed daily operations for smooth functioning of the business.
- Negotiated contracts with suppliers to secure best prices.
- Created business plan, secured funding for growth initiatives.
- Bolstered customer satisfaction by implementing effective service strategies.
- Overhauled website design, improved online presence and functionality.
- Implemented customer feedback system, boosted service standard levels.
- Boosted productivity with efficient staff training programmes.
- Coordinated logistics and inventory management to maintain stock levels.
- Monitored industry trends, adapted business strategies accordingly.
- Organised company events for increased employee engagement.
- Devised pricing policies that attracted a wider customer base.
- Planned marketing campaigns for enhanced brand visibility.
- Launched new products to meet market demands.
- Developed sales strategy to expand market reach.
- Collaborated with local businesses for mutually beneficial partnerships.
- Managed financial accounts, ensured fiscal stability.
- Sourced products from reliable vendors, maintained product quality standards.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Liaised with vendors to achieve favourable product pricing and timely stock replenishment.
- Promoted company products and services on social media to increase brand awareness.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Navigated complex business challenges and made sound decisions to achieve long-term success.
- Launched new products with detailed marketing plans.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Forecasted sales figures and aligned inventory with expected demand.
- Demonstrated exceptional customer service by employing tailored and consultative sales approach.
- Researched market trends and consumer behaviour to support business decision-making.
- Facilitated team-building and morale-boosting activities to support employee satisfaction.
- Developed winning sales strategies to drive revenue.
Ecommerce Executive
Tetrosyl LTD
Rochdale
10.2021 - 10.2022
- Negotiated contracts with service providers to reduce costs.
- Improved website loading speed by working closely with IT team.
- Coordinated cross-functional teams for smooth execution of e-commerce projects.
- Designed user-friendly website interfaces for enhanced customer experience.
- Boosted online sales by implementing effective SEO strategies.
- Enhanced brand visibility with strategic digital marketing campaigns.
- Handled customer inquiries professionally, resulting in improved reviews and ratings.
- Conducted market research, informing competitive pricing strategies.
- Managed supplier relationships, ensuring timely product availability.
- Analysed web analytics data, identifying areas for improvement.
- Utilised social media advertising tools, broadening target audience reach.
- Liaised with marketing teams to optimise online sales activity, building growth towards KPIs.
- Boosted sales through tactical promotional and online activity coordination.
- Identified e-commerce trends and highlighted growth opportunities using data analytics.
- Managed invoicing and buying processes, keeping operations within client budgets.
Ecommerce Executive
Rigwell
Rochdale
10.2017 - 10.2020
- Coordinated cross-functional teams for smooth execution of e-commerce projects.
- Facilitated successful product launches through well-coordinated pre-launch campaigns.
- Designed user-friendly website interfaces for enhanced customer experience.
- Troubleshot technical issues on the e-commerce platform swiftly, minimising disruption to customers' shopping experience.
Business administrator
Rigwell
Rochdale
10.2016 - 10.2017
- Collaborated on marketing efforts to enhance brand visibility.
- Handled all administrative tasks for smoother operations.
- Managed business correspondence for improved communication.
- Coordinated with different departments to streamline workflow.
Business Apprenticeship
Rigwell
Rochdale
10.2015 - 10.2016
- Ensured timely project completion for customer satisfaction.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Managed correspondence, keeping all parties up-to-date on project developments.
Education
A-Levels - IT Networking
Hopwood Hall College
Middleton 09.2013 - 07.2015
GCSEs -
Wardle High School
Rochdale 09.2008 - 06.2013
Skills
- E-Commerce operation
- Decision-Making aptitude
- Regulatory understanding
- Taxation compliance
- Customer persuasion
- Change endorsement
- Creative innovation
- Technical proficiency
- Telesales proficiency
- Business development
- Social media marketing
- Bookkeeping
- Digital marketing
- Payroll administration
- Financial management
- SEO understanding
- Supplier relationship management
- Finance and accounting
- Process evaluation and improvement
- Business development expertise
- IT troubleshooting
- Product pricing
- Social media advertising
- ABC Inventory
- PR expertise
- Profit-and-loss statements
- Staff recruitment
- Hiring management
- Entrepreneurial mindset
- Branding strategies
- Business planning
- DEAR Systems
- Accounts administration
- Customer relationship management
- Commercial acumen
- Market analysis
Affiliations
- Football
- Business
Timeline
Small business owner
Todmorden Fruit & Veg
10.2022 - Current
Ecommerce Executive
Tetrosyl LTD
10.2021 - 10.2022
Ecommerce Executive
Rigwell
10.2017 - 10.2020
Business administrator
Rigwell
10.2016 - 10.2017
Business Apprenticeship
Rigwell
10.2015 - 10.2016
A-Levels - IT Networking
Hopwood Hall College
09.2013 - 07.2015
GCSEs -
Wardle High School
09.2008 - 06.2013