Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Guy Hedges

Croydon,Surrey

Summary

Accomplished professional with extensive expertise in leadership, teamwork, and performance management. Demonstrated proficiency in employee training and development, safety compliance, and stock control. Adept at operational excellence within the hospitality industry, with a strong focus on customer satisfaction. Highly adaptable and persuasive, with exceptional skills in administration, compliance, active listening, communication, and cultural awareness. Proven track record in fleet management and dispatch. Committed to driving continuous improvement and achieving organisational goals.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work History

First Line Manager (Transport Compliance)

Waitrose Fulfilment
Coulsdon, Croydon
07.2023 - 03.2025
  • I manage the distribution fleet comprising 156 vans and overseeing a team of 400 drivers
  • My responsibilities consist of ensuring seamless transport operations while addressing any on-road challenges in collaboration with leadership
  • Directly managing 45 drivers, I monitor metrics ranging from on-time deliveries to safe driving practices, attendance, and other key performance indicators
  • As the Transport Compliance lead, i'm overseeing both Van and Driver Compliance aspects, This included:
  • - Monitoring processes for recording and arranging repair of van damages, including managing collision procedures
  • - Conducting inspections to ensure compliance with safety standards and regulations
  • - Communicating with the claims team to address any issues promptly
  • - Managing H&S protocols, as well as injury and near-miss reporting
  • - Handling driver paperwork, including declarations, driving license verifications, and onboarding documentation
  • - Organizing assessments, training, and inductions for new drivers
  • - Proactively preparing for audits, resulting in commendation for our team's exemplary compliance standards
  • - Overall, my role entailed driving operational excellence, maintaining regulatory compliance, and creating solutions to optimize processes and foster continuous improvement

Onsite Manager

Bluesky Logistics
Croydon
01.2021 - 07.2023
  • Managing all needs of the business daily
  • Ensuring all drivers were allocated correct routes, delivered promptly and met customer expectations
  • Run team operations
  • Recruitment (from finding candidates to fully set-up and trained) building a team of 65 drivers
  • Leading team meetings
  • Administration/Payroll/Compliance over Insurance/fines/rota
  • Fleet management - Maintaining the process of fines, Booking MOT and servicing alongside doing minor repairs myself
  • Generated different reports for performance review and analysis.
  • Delivering a full route (170 stops -350 parcels)


Restaurant Manager

David Lloyd Clubs
Sidcup
12.2018 - 12.2020
  • Front of House/ Food and Beverage Manager overseeing the customer satisfaction, stock levels, training, P&L and stock
  • Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
  • Increasing revenue through customer satisfaction, food standards, upselling and training
  • I shortly took over from the Lead chef and became a full Restaurant Manager being in charge of both Back/front of house
  • In the kitchen I ran shift looking after food standards, speed of service, cleanliness and readiness to pass audits through correct paperwork and hygiene standards
  • Passed 2xNSF audits to a 5* standard
  • - Running/Organising events Front of House.
  • - Hiring/Recruitment
  • - 1-1’s and team meetings
  • - Senior/ Duty Manager role on top of this. Consisting of being the on call manager for all departments across the business. Opening and closing the building, following H&S process being a ''Keyholder'' and dealing with customer complaints/queries for all departments

F&B Supervisor

David Lloyd Clubs
Beckenham
01.2014 - 12.2018


  • Started as bar staff. Serving and running tables. 5 months later became the supervisor leading the team. Managing shift standards, leading the team, training and advising new starters alongside monthly stock audits
  • - Can provide more information if required


Education

A Levels - Performing Arts, Photography

Shirley Sixth Form
09.2012 - 09.2014

GCSEs - A’s and B’s across board

Oasis Academy

Skills

  • Leadership/Teamwork
  • Performance Management
  • Employee training and development
  • Safety compliance
  • Stock Control
  • Operational excellence
  • Hospitality
  • Customer obsessed
  • Adaptability
  • Persuasive
  • Administration/Compliance
  • Active listening and communication
  • Cultural awareness
  • Fleet management expertise
  • Fleet dispatch

Custom

  • First-Aid trained
  • Alcohol License
  • Level 2 Gym Instructor
  • Employee of the month x3
  • School commendations/awards
  • School ambassador
  • Course on Cocktails

Timeline

First Line Manager (Transport Compliance)

Waitrose Fulfilment
07.2023 - 03.2025

Onsite Manager

Bluesky Logistics
01.2021 - 07.2023

Restaurant Manager

David Lloyd Clubs
12.2018 - 12.2020

F&B Supervisor

David Lloyd Clubs
01.2014 - 12.2018

A Levels - Performing Arts, Photography

Shirley Sixth Form
09.2012 - 09.2014

GCSEs - A’s and B’s across board

Oasis Academy

Similar Profiles

CREATE PROFILE
Guy Hedges