Deborah Moses
Dover,Kent
Summary
Strategic Team Lead Support Worker with strengths in team supervision and performance monitoring. Manages a team of 10+ members, driving project completion within strict deadlines. Promotes a positive work environment through effective conflict resolution and training initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
team lead support worker
LDC Care Company ltd
Dover, Kent
02.2024 - Current
- Facilitated social care and mental health support to empower individuals towards greater independence.
- Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency
- Managed conflict resolution within the team, promoting a positive and productive work environment.
- Led a team of 10+ members, driving project completion within strict deadlines and quality standards.
- Delivered quality service with friendly and professional demeanour.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
Healthcare Support Worker
Onikan General Hospital
Lagos, Lagos Island
09.2021 - 10.2023
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Provided emotional support to patients and families, offering reassurance and empathy during challenging times.
- Provided emotional support and companionship, building trusting relationships.
Administrative officer
Onikan General Hospital
08.2018 - 08.2018
- Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
- Maintained organised and updated file systems for easy staff use.
- Handled customer inquiries and complaints with professionalism, improving customer satisfaction.
- Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.
- Offered high levels of administrative support to managers, ensuring smooth running of company operations.
Education
Master of Science - Public Health
University of Benin
Benin01-2023
Bachelor of Science - Public Administration
Iscom University
Benin Republic01-2020
Skills
- Team supervision
- Leadership skills
- Process improvement
- Client support
- Conflict resolution
- Performance monitoring
- Project management
- Team building
- Communication strategies
Languages
English
Upper Intermediate
B2
Certification
- Diploma in adult and social care (in progress)
- Care Certificates
- Positive Behavior Certification
Interests
- Pickle Ball
- Movies
- Trying Out New Hobbies
Timeline
team lead support worker
LDC Care Company ltd
02.2024 - Current
Healthcare Support Worker
Onikan General Hospital
09.2021 - 10.2023
Administrative officer
Onikan General Hospital
08.2018 - 08.2018
Master of Science - Public Health
University of Benin
Bachelor of Science - Public Administration
Iscom University