Deborah Hope
Crewkerne,Somerset
Summary
I am an organized and dependable person, successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals if needed as I am passionate about clients/patients and feel they should be at the centre of all care.
I am compassionate and can empathise with various situations, after having personal experiences with caring for family members. This has meant that I have been able to provide excellent levels of care through kindness and commitment to safe working practices during my present job role.
I am a true believer that sometimes it can be the most simplest of things that can mean the most to clients that I support. I am passionate about effective communication to ensure patient care is delivered appropriately. This includes documentation and escalation to higher team members if I am concerned about anything. My outgoing personality allows me to communicate well with a variety of different personalities and characters within in a team.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Healthcare support worker
Home Instead
Corsham, Wiltshire
2023.04 - Current
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Performed set tasks according to individual patient care plans as assessed and delegated by my supervisor to ensure provision of cohesive, tailored care.
- Monitored client health conditions and reported immediate issues to manager.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained strict confidentiality of information regarding patients.
- Accompanied client to medical or dental appointments, grocery and errands.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
Private hire taxi driver- School driver
Dorset Council
Bridport, Dorset
2021.09 - 2023.04
- Cared for customer safety by dropping off at secure locations.
- Offered flexible schedule to meet company and customer needs.
- Checked oil and tyre pressure to support reliable vehicle function.
- Delivered outstanding customer experiences with friendly and professional approach.
- Kept strict schedules to efficiently serve regular clients.
- Kept vehicles spotlessly clean and tidy for maximum customer comfort.
- Answered, scheduled and responded to reservation calls promptly and professionally.
- Completed safe journeys by applying defensive driving techniques and complying with Highway Code.
- Applied local road knowledge to identify best routes and avoid traffic.
- Interacted with customers pleasantly and professionally, delivering first-class care and service.
Special needs assistant
Wonersh Pre School
Guildford, Surrey
2017.09 - 2021.12
- Met with parents about student needs to garner additional support.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
- Monitored students response to learning activities and modified appropriately to achieve intended learning outcomes.
- Supervised students during break times, lunchtimes and after school clubs.
- Escorted and supervised students on educational visits and out-of-school activities.
- Assisted students to reach social development milestones.
- Helped children with eating, dressing and other aspects of personal care while encouraging independence.
Education
GCSEs - English Language
Sir Bernard Lovell Academy
Bristol 1974.09 - 1979.07
NVQ Level 2 - Care Certificate
Home Instead
Corsham, Wiltshire 2023.04 - 2024.02
Skills
- Care plan implementation
- Confidential record management
- Patient hygiene management
- Personal care assistance
- Patient risk management
- Infection control protocol
- Medication administration
- Personal care
- Activities of Daily Living
- Documentation development
- Housekeeping
- Safeguarding knowledge
- Problem-solving
- Customer-focused
- Good verbal/non verbal communication
Timeline
Healthcare support worker
Home Instead
2023.04 - Current
NVQ Level 2 - Care Certificate
Home Instead
2023.04 - 2024.02
Private hire taxi driver- School driver
Dorset Council
2021.09 - 2023.04
Special needs assistant
Wonersh Pre School
2017.09 - 2021.12
GCSEs - English Language
Sir Bernard Lovell Academy
1974.09 - 1979.07