Care Skills Academy Apr 2023
from Certificate in Moving And Handling Equipment
03.2023 - 03.2023
Hi, I’m
Lydia Kabute
Wacuka
Ware, Herts,Hertfordshire
Timeline
Care Skills Academy Apr 2023
from Certificate in Safeguarding And Protection of Adults
03.2023 - 03.2023
Care Skills Academy Apr 2023
from Certificate in Safeguarding Children And Young People
03.2023 - 03.2023
Care Skills Academy Apr 2023
from Certificate in First Aid
03.2023 - 03.2023
Healthcare Support Worker
Willow Care and Support Limited
02.2023 - Current
Atlas Training (Willow Care And Support Ltd)
from Certificate in Food Safety 1 (VTQ)
02.2023 - 02.2023
Atlas Training (Willow Care And Support Ltd)
from Certificate in Infection Control
02.2023 - 02.2023
Care Skills Academy Apr 2023
from Certificate in Health And Safety
02.2023 - 03.2023
Atlas Training (Willow Care And Support Ltd)
from Certificate in Autism Awareness
11.2022 - 11.2022
Atlas Training (Willow Care And Support Ltd)
from Certificate of Care STD 9 (Awareness of Mental Health Dementia & Learning Disabilities)
10.2022 - 10.2022
Atlas Training (Willow Care And Support Ltd)
from Certificate in Epilepsy Awareness
10.2022 - 10.2022
Atlas Training (Willow Care And Support Ltd)
from Certificate Fire And Safety Awareness
10.2022 - 10.2022
Atlas Training (Willow Care And Support Ltd)
from Certificate of Care
09.2022 - 10.2022
Policy development and Communication Personnel
Wangui Ngirici's Gubernatorial Bid Secretariat
06.2021 - 08.2022
Cigna University
from Certificate - International Privacy And Information Protection Training
03.2021 - 03.2021
Cigna University
from Certificate - Antwerp Platform Anti-fraud Training 2020
12.2020 - 12.2020
Cigna University
from Certificate - Anti-harassment And Discrimination
09.2020 - 09.2020
Cigna University
from Certificate - Information Security Training
12.2019 - 12.2019
Cigna University
from Certificate - Anti-money Laundering
09.2019 - 09.2019
Cigna University
from Certificate - Anti-fraud 2019
09.2019 - 09.2019
Cigna University
from Certificate - Code of Ethics
06.2019 - 06.2019
Customer Service Representative
Cigna Global Health Benefits International
05.2019 - 06.2021
Executive Personal Assistant to the M.D
NgongVeg Limited
01.2019 - 05.2019
Branch Administrator
Resolution Health Insurance Limited Kenya
05.2018 - 01.2019
University Of Nairobi
Bachelor of Arts from Journalism, Communication And Media Studies (Majored in Development Communication)
05.2018 - 12.2022
Branch Administrator
Resolution Health Insurance Limited Kenya
09.2017 - 05.2018
University of Nairobi
from LLB: Law
05.2013 - Current
Research Assistant
Ipsos Kenya
02.2013 - 10.2016
Home care/ hospital appointments and therapy
Unemployed
06.2010 - 01.2013
Kabete Technical Training Institution
from Certificate in Computer Hardware And Maintenance
01.2006 - 03.2006
Kabete Technical Training Institute
from Diploma in Information Technology
01.2003 - 07.2005
Kabare Girls High School
High School Diploma
02.1998 - 11.2001
Work History
Willow Care and Support LimitedNorthampton, , Northamptonshire
Healthcare Support Worker
02.2023 - Current
Job overview
- Provided hygiene care to patients, ensuring skin integrity and accurately observing, recording, and reporting on changes to minimize damage.
- Performed set tasks according to individual patient care plans as assessed and delegated to ensure the provision of cohesive, tailored care.
- Maintained general tidiness and cleanliness of clinical areas by disinfecting workspaces, restocking equipment stores, and to optimize efficiency.
- Communicated complex medical information to patients, carers, and relatives, effectively navigating barriers to understanding to ensure.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
Wangui Ngirici's Gubernatorial Bid SecretariatKirinyaga, Kenya
Policy development and Communication Personnel
06.2021 - 08.2022
Job overview
- Worked collaboratively and transparently with colleagues to ensure alignment between core campaign priorities and public policy goals.
- Coordinated external advocacy efforts outreach programs and key initiatives that aligned with our campaign objectives.
- Facilitated high-level meetings with key stakeholders, including regulatory, healthcare associations, and alliance partners to promote and advocate the
Secretariat's public policy priorities. - Demonstrated ability to effectively and comfortably interact at the highest corporate and political levels and continuously upheld the highest personal levels of ethical conduct, confidentiality, and integrity.
- Communicated regularly with other secretariat members to make sure health policy developments were detailed and clear.
- Stayed abreast of best practices and changes in legislation that affected policy issues.
- Worked within communities to build trust and compile data for future policy changes.
- Collaborated cross-functionally to evaluate and mitigate interactions.
- Presented reports to interested groups or stakeholders and fielded questions.
Cigna Global Health Benefits InternationalNairobi, Kenya
Customer Service Representative
05.2019 - 06.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Built customer rapport by providing friendly, genuine service, increasing customer retention.
- Participated in regular training to maintain up-to-date knowledge of company products and policies.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
NgongVeg LimitedKiserian, Kajiado, Kenya
Executive Personal Assistant to the M.D
01.2019 - 05.2019
Job overview
- Arranged domestic and international travel plans and itineraries.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements, and managing documentation.
- Served as point of contact between clients and managerial staff.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Attended meetings, took notes, and tracked action items.
- Communicated with internal departments, vendors, and contractors to discuss schedules, project requirements, and upcoming appointments.
- Used discretion when handling confidential information.
- Provided multifaceted services to professionals by managing mail, scheduling appointments, and other administrative tasks.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Resolution Health Insurance Limited KenyaKisumu, Nyanza, Kenya
Branch Administrator
05.2018 - 01.2019
Job overview
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Attained a 23% net profit in my tenure for the company which was a 27% increase from the previous years.
- Enhanced operations and implementing technological innovations in collaboration with senior leadership.
- Boosted outreach and drove market interest by creating innovative marketing plans and strategies.
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
- Sourced and corrected strategic and tactical problems impacting business and sales management
Resolution Health Insurance Limited KenyaKisii, Kenya
Branch Administrator
09.2017 - 05.2018
Job overview
- Resolved various issues impacting sales management and business operations.
- Generated financial and operational reports to assist management with business strategy.
- Responsible for requisition, distribution, and reconciliation of the sales merchandise for the Branch.
- Undertook miscellaneous company projects and complemented 2 of my immediate seniors.
- Enhanced operations and implementing technological innovations in collaboration with senior leadership.
- Boosted outreach and drove market interest by creating innovative marketing plans and strategies.
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
- Sourced and corrected strategic and tactical problems impacting business and sales management.
- Maintain records at the branch level.
- Monitor and oversee the general running of the office.
- Assist in coordinating maintenance and repair of office equipment.
- Attained 18% net profit for the company which was greater than 2017 Mid Year sales.
Ipsos KenyaNairobi, Kenya
Research Assistant
02.2013 - 10.2016
Job overview
- Performed statistical, qualitative, and quantitative analyses.
- Worked both independently and collaboratively in a fast-paced laboratory environment.
- Completed documents associated with local regulatory guidelines, laws, and research protocols.
- Prepared interview questions and recruited subjects to obtain the best possible responses.
- Maintained accurate records of interviews, ethically maintaining the confidentiality of subjects
- Checked facts, proofread and edit research documents for accuracy.
- Provided access to experimental data for faculty researchers or supervisors.
- Maintained quality standards to preserve the integrity of data findings.
- Tracked expenses to keep project operations within the allocated budget
UnemployedNairobi, Kenya
Home care/ hospital appointments and therapy
06.2010 - 01.2013
Job overview
- Monitored changes in clients' conditions to report concerns to supervisor.
- During this period, I was not working and stayed at home full-time. I was taking care of my sickly son (Kennedy Kabute) who was born with
Physiological Jaundice. He was later diagnosed with some other ailments and health conditions
(Micrognathia, Microtia, Coloboma of the left eye, and delayed milestones of growth).
I also took care of my maternal grandmother who was diagnosed with
hepatoma and sadly passed (7 months after diagnosis) as it was already in
stage 4. - Addressed my son's and grandma's support needs and presented opportunities for personal development and achievement.
- Helped my son with acquiring confidence and skills to live independently.
- Collaborated with multi-agency teams to determine and address my son's health issues affecting him.
Overview
13
years of professional experience
21
years of post-secondary education
Education
University Of NairobiNairobi, Kenya
Bachelor of Arts from Journalism, Communication And Media Studies (Majored in Development Communication)
05.2018 - 12.2022
University of NairobiNairobi, Kenya
from LLB: Law
05.2013 - Current
Kabete Technical Training InstitutionNairobi, Kenya
from Certificate in Computer Hardware And Maintenance
01.2006 - 03.2006
Kabete Technical Training InstituteNairobi, Kenya
from Diploma in Information Technology
01.2003 - 07.2005
Kabare Girls High SchoolKirinyaga, Kenya
High School Diploma
02.1998 - 11.2001
Cigna UniversityOnline
from Certificate - International Privacy And Information Protection Training
03.2021 - 03.2021
Cigna UniversityOnline
from Certificate - Information Security Training
12.2019 - 12.2019
Cigna UniversityOnline
from Certificate - Code of Ethics
06.2019 - 06.2019
Cigna UniversityOnline
from Certificate - Antwerp Platform Anti-fraud Training 2020
12.2020 - 12.2020
Cigna UniversityOnline
from Certificate - Anti-money Laundering
09.2019 - 09.2019
Cigna UniversityOnline
from Certificate - Anti-harassment And Discrimination
09.2020 - 09.2020
Cigna UniversityOnline
from Certificate - Anti-fraud 2019
09.2019 - 09.2019
Atlas Training (Willow Care And Support Ltd)Online
from Certificate of Care
09.2022 - 10.2022
Atlas Training (Willow Care And Support Ltd)Online
from Certificate of Care STD 9 (Awareness of Mental Health Dementia & Learning Disabilities)
10.2022 - 10.2022
Atlas Training (Willow Care And Support Ltd)Online
from Certificate in Epilepsy Awareness
10.2022 - 10.2022
Atlas Training (Willow Care And Support Ltd)Online
from Certificate in Autism Awareness
11.2022 - 11.2022
Atlas Training (Willow Care And Support Ltd)Online
from Certificate in Food Safety 1 (VTQ)
02.2023 - 02.2023
Atlas Training (Willow Care And Support Ltd)Online
from Certificate in Infection Control
02.2023 - 02.2023
Atlas Training (Willow Care And Support Ltd)Online
from Certificate Fire And Safety Awareness
10.2022 - 10.2022
Care Skills Academy Apr 2023Online
from Certificate in Moving And Handling Equipment
03.2023 - 03.2023
Care Skills Academy Apr 2023Online
from Certificate in Safeguarding And Protection of Adults
03.2023 - 03.2023
Care Skills Academy Apr 2023 Online
from Certificate in Safeguarding Children And Young People
03.2023 - 03.2023
Care Skills Academy Apr 2023Online
from Certificate in First Aid
03.2023 - 03.2023
Care Skills Academy Apr 2023 Online
from Certificate in Health And Safety
02.2023 - 03.2023
Skills
- Database management
- Documentation development
- Organizational standards
- Confidential record management
- Care program oversight
- Care plan management
- Care plan implementation
- Care management
- Medication administration
- Elderly care
- Activities of Daily Living
- Meal preparation
- Safeguarding knowledge
- Patient risk management
- Patient observations
- Patient hygiene management
- Personal care assistance
- Disability care
Summary
I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to learn and adapt to fit in the role and further the organization's agenda. My experience and exposure working with leading organizations and brands, coupled with continuous learning has shaped me into a versatile responsible personnel, playing a strategic role in the attainment of each of the organizational goals, objectives, and aspirations. Some of my specialties are Health Communication Strategy Formulation and Implementation, Media Relations, Corporate Social Investment in Health, Crisis and Issues Management, Social Media, and Public Affairs.
Work Preference
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsReferences
BEFFREY CHERONO
WILLOW CARE AND SUPPORT LTD (UK)
CELL: +44 7561-024953
BEFFREY@WILLOW CARE AND SUPPORT.CO.UK
ESTHER R NAMBI
CIGNA GLOBAL HEALTH INTERNATIONAL (KEN)
CELL: +254 726-131843
ESTHER.NAMBI@CIGNA.COM
JENNIFER MATTHEWS
THE NATIONAL AUTISM SOCIETY (NAS -UK)
JENNIFER.MATTHEWS@NAS.ORG.UK
THE CHARACTER REFERENCE
JANE NJERI NJOROGE
SOCIAL WORK UNIT (UK)
CELL: +44 7868 704959
JANE.NJOROGEPK@GMAIL.COM
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