Deborah Hayes
Worcestershire,United Kingdom
Summary
A highly accomplished individual who has over 20 years of professional cross-industry experience covering retail and oil and gas. Experienced in advising clients and executives, orchestrating and delivering high quality training and learning development programs, enhancing organisational processes to drive operational excellence, delivering excellent customer service, coaching and motivating cross-functional teams and exceeding expectations set by leadership and upper management. A goal orientated and result focussed individual who enjoys working with people from all backgrounds and is always ready to take on new challenges. Currently seeking training manager and learning development manager related opportunities with a reputable organisation.
Overview
25
25
years of professional experience
Work History
Live-In Carer
Mr Vernon Williams
Lake District
01.2020 - 05.2024
- Assisted with daily activities such as showering, dressing, grooming and toileting.
- Provided care as my partner was diagnosed with bowel cancer.
- Provided companionship to client by engaging in conversations, reading books, playing games or watching movies together.
- Responded promptly and appropriately to emergency situations.
- Developed positive relationships with clients through trust and understanding.
- Recorded vital signs such as temperature, pulse rate, blood pressure, when required.
- Assessed needs of clients on an ongoing basis and updated care plans accordingly.
- Ensured that all safety protocols were followed at all times while providing care services.
- Organized medical appointments and accompanied the client to visits when needed.
- Monitored medication intake and administered prescribed medications as necessary.
- Encouraged client independence as much as possible to promote mental and physical fortitude.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Instructed family members on how to provide bedside care.
Training Manager
BP
01.2018 - 01.2020
- Company Overview: Multinational Oil and Gas Company
- Managed training operations for 40 stores across three different regions
- Facilitated new store openings and successfully rolled out mandatory and key training initiatives to staff
- Delivered high quality classroom training and maintained high standards in academic content and knowledge transfer
- Supported strategic internal and external BP training programmes focussed on various areas of professional growth
- Identified training needs and provided coaching to store managers to facilitate professional development
- Promoted training opportunities and implemented key KPIs to measure training effectiveness
- Structured workshops for managers and developed professionals into competent and effective store managers
- Multinational Oil and Gas Company
Commercial Development Manager - Men's, Home, Café and Banking
Marks & Spencer
01.2017 - 01.2018
- Company Overview: Major British Multinational Retailer
- Successfully launched an extended 65-seater café which significantly improved sales revenues (£40k ahead of plan)
- Facilitated the menswear department to be £57k ahead of plan and promoted 3 advisors to section managers
- Raised £5k for the Macmillan charity and delivered the best stocktake in the company's history
- Effectively managed an excess of £20 million and line managed 6 senior managers
- Assessed and training graduates and promoted 2 section managers with comprehensive training and support
- Led induction training sessions for staff and provided mentoring to Princes trust associates
- Added efficiency to operations and enhanced KPIs and business leadership strategies
- Improved bank operations and implemented new processes and training to 500 colleagues
- Ensured commercial viability in business development plans and articulated company vision to cross functional teams
- Major British Multinational Retailer
Commercial Development Manager
Marks & Spencer
01.2014 - 01.2017
- Implemented new processes and training to 500 colleagues, achieved a turnover of £15m, received commercial manager of the quarter award, obtained model store recognition and oversaw 8 managers and 160 staff
Store Manager - Simply Foods
Marks & Spencer
01.2010 - 01.2014
- Achieved a turnover of £5m, supervised 3 managers and 40 staff, improved store KPIs from 50% to 90%, increased sales by 6%, exceeded customer service KPIs and delivered a brand-new successful store layout
Store Manager
Marks & Spencer
01.2009 - 01.2010
- Achieved a turnover of £3m, line managed 30 advisors and 3 managers, delivered record breaking Christmas performance results, recognised as first store for delivering the company plan and provided coaching to staff
Store Manager - Simply Foods
Marks & Spencer
01.2008 - 01.2009
- Responsible for 25 staff and 4 section managers covering ~5000 square feet, worked towards an annual sales target of £3.5m, improved sales turnaround by +11% annually and established a model simply foods store
Section Manager (Ladieswear) & Store Liaison Manager (Store Development)
Marks & Spencer
01.2004 - 01.2008
- Represented the business at contractor meetings, saved £4k in operational costs through supplier negotiations, deployed performance management initiatives, led strategic projects and met key business deadlines
Regional Manager - Food Performance
Marks & Spencer
01.2002 - 01.2004
- Developed training programmes, achieved top performing manager award, increases sales, decreased stock loss, collaborated with food operational managers, assessed food systems and added efficiency to operations
Section Manager - Food
Marks & Spencer
01.2000 - 01.2002
- Supervised the food section, ensured compliance with hygiene regulations and managed sales targets
Section Manager - Lingerie
Topshop
01.1999 - 01.2000
- Company Overview: British Multinational Fashion Retailer
- Facilitated smooth running of the Lingerie department end enhances sales strategies to meet business targets
- British Multinational Fashion Retailer
Education
MA - Masters Degree in Business Management
Middlesex University
Some College (No Degree) - A Level English -grade C
Kidderminster College
Kidderminster Some College (No Degree) - NEBS Supervisor Management Certificate
Kidderminster College
Kidderminster Some College (No Degree) - English Speaking Board Public Speaking Certificate
Kidderminster College
Kidderminster Some College (No Degree) - Level 2 Basic Hygiene Certificate.
Marks And Spencer Training Academy
Swindon Some College (No Degree) - 8 GCSE With Passes A-C
Stourport High School
Stourport On Severn Some College (No Degree) - 4 O Levels Grades A-C
Stourport On Severn High School
Stourport On Severn Skills
- Visionary Leadership
- Emotional Intelligence
- Strategic Planning
- Business Development
- Effective Decision Making
- Situational Awareness
- Operational Excellence
- Sales & Marketing
- Complex Problem Solving
- Workforce Motivation
- Commercial Awareness
- Training & Coaching
- Leadership training
- Course Planning
- New hire on-boarding
- New Employee Training
- Training Methods
- Sales leadership development
- Strategic thinker
- Staff development plans
- Training facilitation
- Motivational speaking
- Coaching and Mentoring
- Team development strategies
- Verbal and writing communication
- Exceptional communicator
- Public Speaking
- Staff presentations
- Classroom Instruction
- Technical training
- Class coordination
- Human Resources
- Learning Management Systems
- Stakeholder Management
- Course Development
References
Available Upon Request
Hobbies and Interests
- Travelling and learning new cultures
- Spending time with family and friends
- Maintaining a healthy lifestyle
Phone
+44, 07886 027 431
Corecompetencies
Visionary Leadership, Emotional Intelligence, Strategic Planning, Effective Decision Making, Complex Problem Solving, Business Development, Situational Awareness, Operational Excellence, Sales & Marketing, Workforce Motivation, Commercial Awareness, Training & Coaching
Timeline
Live-In Carer
Mr Vernon Williams
01.2020 - 05.2024
Training Manager
BP
01.2018 - 01.2020
Commercial Development Manager - Men's, Home, Café and Banking
Marks & Spencer
01.2017 - 01.2018
Commercial Development Manager
Marks & Spencer
01.2014 - 01.2017
Store Manager - Simply Foods
Marks & Spencer
01.2010 - 01.2014
Store Manager
Marks & Spencer
01.2009 - 01.2010
Store Manager - Simply Foods
Marks & Spencer
01.2008 - 01.2009
Section Manager (Ladieswear) & Store Liaison Manager (Store Development)
Marks & Spencer
01.2004 - 01.2008
Regional Manager - Food Performance
Marks & Spencer
01.2002 - 01.2004
Section Manager - Food
Marks & Spencer
01.2000 - 01.2002
Section Manager - Lingerie
Topshop
01.1999 - 01.2000
MA - Masters Degree in Business Management
Middlesex University
Some College (No Degree) - A Level English -grade C
Kidderminster College
Some College (No Degree) - NEBS Supervisor Management Certificate
Kidderminster College
Some College (No Degree) - English Speaking Board Public Speaking Certificate
Kidderminster College
Some College (No Degree) - Level 2 Basic Hygiene Certificate.
Marks And Spencer Training Academy
Some College (No Degree) - 8 GCSE With Passes A-C
Stourport High School
Some College (No Degree) - 4 O Levels Grades A-C
Stourport On Severn High School