Deborah Coates

• Upheld high standards of service delivery by providing constructive feedback to team members regularly.
• Developed strong relationships within the team, fostering a collaborative working environment.
• Supervised staff's daily activities to ensure adherence to quality standards.
• Monitored performance metrics, adjusting tactics when necessary for optimal results.
• Cultivated an atmosphere of mutual respect and cooperation amongst team members, contributing towards better teamwork.
• Expedited problem-solving to deliver swift solutions during crisis situations.
• Facilitated training sessions for skill development amongst employees.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.

• Meet and greet artists, smooth over and solve any problems.
• Deal with airline staff and excess baggage charges.
• Organise transport to and from events.
• Liaise with Hotel staff and ensure clients are happy.
• Find suitable practice space if requested.
• Liaising between clients and Artistic director Malta Jazz festival.

• Improved customer satisfaction by effectively handling complaints and inquiries.
• Participated in team meetings sharing best practices for improving service delivery.
• Assisted customers in making informed decisions by providing detailed product information.
• Managed high volume of inbound calls for quick resolution of customer issues.

Achieved over 25.000 streams/views on various platforms.

• Created and published newsletters to promote Midgenuun's Band and regularly update clients regarding activities.
• Increased social media user engagement by 75% through Spotify promotion, playlist promotion, google ads, playlist promotion, google ads and youtube and Instagram.
• Crafted promotional material such as Band t -shirts and Website to convey aligned brand message.

Liaised with Band members to deliver well written lyrics in the style and theme required.

• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines
• Successful launch and established release of two singles, on multiple platforms including streaming services, with LP album to follow.