Jaya Patel
London,Newham
Summary
Compassionate Dental Nurse with 5 years of experience. Delivers meticulous instrument prep and continued safety and hygiene compliance. Achieves flawless service and results, supporting procedures with precision.
Detail-oriented team player with strong organisation skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organistation also skills eager to secure position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work history
Team Leader
Royal Courts of Justice
London , Holborn
12.2022 - 08.2023
- Fostered positive employee relationships through communication, training and coaching.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Undertook regular performance reviews to identify areas for improvement.
- Participated in safety and risk assessments and suggested hazard reduction strategies.
- Implemented and documented standard operating procedures to comply with audit and safety requirements.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
- Maintained up-to-date data, records and receipts for audits and reconciliation.
- Reduced personnel injuries through encouraging safe behaviour in workplace.
- Maintained accurate employee records and updates on performance, absence and HR conversations.
- Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
- Ensured court continuity by monitoring regulation changes and impacts on current operations.
- Optimised case flow by coordinating communications and effectively conveying information among court personnel.
- Administered electronic filing systems to store and track case file history and changes.
- Corresponded with clients on legal matters by sending emails and other correspondence.
- Synthesised departmental knowledge of legal processes into succinct training sessions for new staff.
- Delivered electronic and hard copy files upon request by legal representatives and solicitors.
- Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
- Implemented diversity, equity and inclusion initiatives to boost employee engagement and retention.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Communicated and enforced HR policies to team members, cultivating compliant and satisfied workforce.
- Built and cultivated lasting rapport with employees, peers and upper management.
- Instructed employees on drug abuse and prevention programmes to enhance staff knowledge and awareness.
- Liaised with senior leadership by chairing committee meetings to share and implement best practices.
- Led high-performing teams and developed organisational leadership capacity.
Dental Nurse
Suffolk Orthodontic Practice
Suffolk, Kesgrave
05.2022 - 11.2022
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
- Prioritised patient comfort, maximising client retention and satisfaction.
- Performed manipulation and application of dental materials to exact patient requirements.
- Replenished sundries and ordered low-stock items.
- Accurately and efficiently decontaminated and sterilised dental devices for continued hygiene compliance.
- Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes.
- Provided excellent patient care from arrival to treatment completion.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
- Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
- Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
- Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
- Helped to close surgery, treatment rooms and reception area at end of day.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
- Reported faulty or poorly functioning tools to maintain high quality equipment.
Dental Nurse
Staffa Lodge Smile Clinic
Suffolk, Ipswich
09.2021 - 03.2022
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
- Arranged appointments using online booking system.
- Prioritised patient comfort, maximising client retention and satisfaction.
- Performed manipulation and application of dental materials to exact patient requirements.
- Replenished sundries and ordered low-stock items.
- Accurately and efficiently decontaminated and sterilised dental devices for continued hygiene compliance.
- Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes.
- Provided excellent patient care from arrival to treatment completion.
- Answered client queries regarding charges and payment options.
- Supported seamless patient journey by manning reception area and taking bookings.
- Assisted fellow staff in additional duties for continued smooth running of practice operations.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
- Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
- Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
- Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
- Helped to close surgery, treatment rooms and reception area at end of day.
- Took dental images safely, checking patient suitability for X-ray procedures.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
Dental Nurse Apprentice
Foxhall Dental Practice
Suffolk, Ipswich
09.2018 - 07.2021
- Replenished sundries and ordered low-stock items.
- Took dental images safely, checking patient suitability for X-ray procedures.
- Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
- Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
- Answered client queries regarding charges and payment options.
- Reported faulty or poorly functioning tools to maintain high quality equipment.
- Accurately and efficiently decontaminated and sterilised dental devices for continued hygiene compliance.
- Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes.
- Prioritised patient comfort, maximising client retention and satisfaction.
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Arranged appointments using online booking system.
- Assisted fellow staff in additional duties for continued smooth running of practice operations.
- Helped to close surgery, treatment rooms and reception area at end of day.
- Provided excellent patient care from arrival to treatment completion.
- Supported seamless patient journey by manning reception area and taking bookings.
- Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
- Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
- Performed manipulation and application of dental materials to exact patient requirements.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
Cashier & Griller
Nando's
Suffolk, Ipswich
11.2015 - 09.2018
- Identified and discarded expired ingredients to maintain health and safety protocols.
- Tracked components of each meal to determine completion in timely manner.
- Collaborated with waiters and servers to produce food ordered.
- Purchased supplies to maintain consistent inventory.
- Measured temperature to braise meat and vegetables.
- Distributed food to team members in high-volume environment.
- Sliced, cut and tenderised meat and vegetables before grilling.
- Sanitised and organised all line stations to support cleanliness and hygiene standards.
- Provided support to crew members through all facets of food preparation and delivery.
- Segregated meat and vegetables to prevent cross-contamination.
- Labeled and stored food items to promote orderliness.
- Planned and delegated all facets of ingredient preparation.
- Examined freshness of ingredients to maintain safety and quality measures.
- Supervised and trained grill cooks to practise quality standards and good work ethics.
- Cooked regular menu items and seasonal offerings to serve to guests.
- Completed opening and closing procedures each day.
- Educated customers on promotions, offers and special events to enhance product sales.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Delivered outstanding customer care with proactive sales and listening skills.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Reduced customer wait times through optimised checkout processes.
- Displayed and restocked merchandise by following brand guidelines.
- Issued trading stamps and redeemed food stamps and coupons.
- Set up new promotions and monitored price changes.
- Resolved customer complaints and answered queries about store products.
- Greeted customers entering store and responded promptly to customer needs.
- Helped meet business needs by working extra shifts.
- Tracked transactions on balance sheets and reported any discrepancies.
- Checked and confirmed personal identification during alcohol and tobacco sales.
- Checked notes carefully to spot counterfeit currency.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Increased customer retention by offering loyalty schemes at checkout.
- Checked customer ID when selling age-restricted items, following store policy.
- Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Accepted customer payments for tickets and issued papers for admission to events.
- Redeemed stamps and vouchers against transactions.
- Upsold products and services when processing transactions.
- Counted change correctly and issued customer receipts.
- Trained and mentored new cashiers and clerks in correct processes.
- Scanned products at high tempo to quickly process customer transactions.
- Wrapped and bagged purchases for customers to easily carry items without damage.
- Assessed notes and vouchers to determine validity and decrease fraudulent activities.
Education
NVQ Level 3 - Dental Nurse
Colchester Institute
Essex, Colchester 09/2018 - 06/2021
BTEC Level 3 Extended Diploma - Applied Science
Suffolk New College
London 09/2015 - 09/2017
AS Levels - Business Studies
Northgate Sixth Form
Ipswich 09/2013 - 07/2014
AS Levels - Psychology
Northgate Sixth Form
Ipswich, Suffolk 09/2013 - 07/2014
AS Levels - English Language
Northgate Sixth Form
Ipswich, Suffolk 09/2013 - 07/2014
AS Levels - Health & Social Care
Northgate Sixth Form
Ipswich, Suffolk 09/2013 - 07/2014
GCSEs - English Language
Ipswich High School
Ipswich, Suffolk 09/2011 - 07/2013
GCSEs - Maths
Ipswich High School
Ipswich, Suffolk 09/2011 - 07/2013
GCSEs - French
Ipswich High School
Ipswich, Suffolk 09/2011 - 07/2013
GCSEs - Biology
Ipswich High School
Ipswich, Suffolk 09/2011 - 07/2013
GCSEs - Chemistry
Ipswich High School
Ipswich, Suffolk 09/2011 - 07/2013
GCSEs - Geography
Ipswich High School
Ipswich, Suffolk 09/2011 - 07/2013
GCSEs - Physics
Ipswich High School
Ipswich, Suffolk 09/2011 - 07/2013
GCSEs - Religious Studies
Ipswich High School
Ipswich, SuffolkGCSEs - English Literature
Ipswich High School
Ipswich, Suffolk 09/2011 - 07/2013
Skills
- Computer literate
- Comprehensive hygiene compliance
- Verbal and written communication
- Excellent patient care
- Customer service
- Teeth cleaning treatment processes
- Dental instruments expertise
- Chairside support procedures
- Restorative procedures
- Medical records management
- Chairside assisting
- Infection control proficiency
- Exam room setups
- Patient schedule management
- Dental office administration
- Disinfecting rooms and equipment
- Strong manual dexterity
- Restorative dentistry
- Employee coaching and mentorship
- Team development strategies
- Employee performance reviews
- Team supervision
- Concise time management
- Stockroom procedures
- Data entry
- Personnel training and development
- Training and mentoring
- Effective workflow management
- Attendance records preparation
- File and data retrieval systems
- Scanning and laminating
- Excel database maintenance
- Transporting files
- Delivering files
- Patient charting
- Microsoft Outlook
- Proofreading
- Meeting planning
- Triaging patients
- Drafting and proofreading
Interests
I enjoy running, I find it helps with my state of mind and going to the gym. I have started getting into F1.
I like to read and knit on my down time.
Timeline
Team Leader
Royal Courts of Justice
12.2022 - 08.2023
Dental Nurse
Suffolk Orthodontic Practice
05.2022 - 11.2022
Dental Nurse
Staffa Lodge Smile Clinic
09.2021 - 03.2022
Dental Nurse Apprentice
Foxhall Dental Practice
09.2018 - 07.2021
Cashier & Griller
Nando's
11.2015 - 09.2018
NVQ Level 3 - Dental Nurse
Colchester Institute
09/2018 - 06/2021
BTEC Level 3 Extended Diploma - Applied Science
Suffolk New College
09/2015 - 09/2017
AS Levels - Business Studies
Northgate Sixth Form
09/2013 - 07/2014
AS Levels - Psychology
Northgate Sixth Form
09/2013 - 07/2014
AS Levels - English Language
Northgate Sixth Form
09/2013 - 07/2014
AS Levels - Health & Social Care
Northgate Sixth Form
09/2013 - 07/2014
GCSEs - English Language
Ipswich High School
09/2011 - 07/2013
GCSEs - Maths
Ipswich High School
09/2011 - 07/2013
GCSEs - French
Ipswich High School
09/2011 - 07/2013
GCSEs - Biology
Ipswich High School
09/2011 - 07/2013
GCSEs - Chemistry
Ipswich High School
09/2011 - 07/2013
GCSEs - Geography
Ipswich High School
09/2011 - 07/2013
GCSEs - Physics
Ipswich High School
09/2011 - 07/2013
GCSEs - Religious Studies
Ipswich High School
GCSEs - English Literature
Ipswich High School
09/2011 - 07/2013
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