Summary
Overview
Work History
Education
Skills
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Certification
Timeline
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Deborah Agbeyeke

Bournemouth,Dorset

Summary

Experienced business analyst with a demonstrated history of delivering value through technology solutions

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Poole Hospital NHS Foundation Trust

Healthcare Assistant
Poole, United Kingdom
07.2023 - Current
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Worked closely with nurses to maintain high levels of communication.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Monitored over 78 client health conditions and reported immediate issues to manager.

Deputy Business Analyst (Internship)

Tritek Consulting
Enfield, United Kingdom
10.2022 - Current
  • Integrated AI-driven messaging system into existing payment platform
  • Automated payment platform to enhance user experience, and streamline communication processes, resulting in more seamless and efficient user interface interaction.
  • Developed data visualizations, dashboards reporting in Tableau, Power BI, and R.
  • Modeled requirements for financial service clients to implement web and mobile applications supporting managed and offshore investments.
  • Performed gap analysis to define As-Is and To-Be state for improved wealth management operations.
  • Extracted, Translated and Manipulated data into actionable recommendations to drive business improvements
  • Gained deeper understanding of data's role within overall business processes.
  • Highlighted undetected organizational needs to improve business performance.
  • Documented future changes using BPMN, value stream maps, and other process modelling tools.
  • Documented process workflows, records and job descriptions to guide overall process improvements

Product Owner

Errand360
Lagos, Nigeria
06.2018 - 09.2022
  • Translated unstructured work requests into actionable user stories, using Jira.
  • Provided clarity on new features by conducting product training and demos.
  • Facilitated validation of implemented solutions by defining user acceptance criteria.
  • Developed requirement specifications via wireframes, user stories and process models for development of AI chatbot
  • Ensured accurate understanding of user needs by assessing and analysing feedback generated through user surveys
  • Managed product backlog to achieve goals and targets
  • Led API integration efforts across platforms such as Teams, Slack, Zoom, Facebook, Whatsapp
  • Liaised with Product Management to prioritise product backlog according to business value and ROI.

Marcelle Ruth Cancer Center & Specialist Hospital

Business Analyst
Lagos , Nigeria
07.2015 - 04.2018
  • Mapped and optimized over 30 healthcare processes across HR, administrative, and procurement departments using BPMN, identifying key areas for improvement.
  • Led EPR system implementation, improving patient data access, reducing documentation errors, and cutting administrative cycle times by 40%.
  • Conducted gap analyses to align healthcare, procurement, and administrative workflows with future-state goals, ensuring regulatory compliance and enhancing patient outcomes.
  • Implemented CRM system to enhance patient communication and engagement, improving care coordination and operational efficiency.
  • Eliminated workflow bottlenecks, introducing new processes and policies that optimized resource utilization and boosted performance.
  • Automated billing and payment workflows using Power Automate, reducing payment processing times by 50% and improving patient experience.

Education

Master’s Degree - Management With Business Analysis

Bournemouth University
United Kingdom
09.2022 - 11.2023

Bachelor’s Degree - Mass Communication (Public Relations and advertising)

Covenant University
Nigeria
09.2011 - 07.2015

Skills

  • Google Analytics
  • Tableau
  • Power BI
  • RSTUDIO
  • Data Imputation
  • Extract, Transform, and Load (ETL)
  • Jira
  • SQL
  • AWS
  • Salesforce


Certification

AgileBA® Foundation

AgileBA® Practitioner

Timeline

Poole Hospital NHS Foundation Trust

Healthcare Assistant
07.2023 - Current

Deputy Business Analyst (Internship)

Tritek Consulting
10.2022 - Current

Master’s Degree - Management With Business Analysis

Bournemouth University
09.2022 - 11.2023

Product Owner

Errand360
06.2018 - 09.2022

Marcelle Ruth Cancer Center & Specialist Hospital

Business Analyst
07.2015 - 04.2018

Bachelor’s Degree - Mass Communication (Public Relations and advertising)

Covenant University
09.2011 - 07.2015

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Deborah Agbeyeke