DEBORA FERREIRA
Manchester
Overview
2
2
Languages
10
10
years of professional experience
Work History
Hotel Receptionist
Premier Inn Hotel
Manchester
05.2023 - 10.2026
- Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
- Managed security system operations to ensure safety and effective communication.
- Coordinated and scheduled meetings with clients and team members.
- Organised courier services to ensure timely delivery of documents and packages.
- Answering and forwarding phone calls.
- Sorting and distributing post.
- Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.
- Addressed and resolved guest complaints with professionalism, restoring satisfaction and maintaining hotel reputation.
- Kept front desk area organised and clear of clutter.
- Processed guest payments for accommodation and services, maintaining accurate financial records.
- Took payments using card readers and POS machines.
- Trained new reception staff, sharing knowledge and best practices to maintain service quality.
- Organised restaurant bookings, excursions and taxis for guests.
- Utilised hotel management software to update guest information, ensuring accurate records and personalised service.
- Safeguarded guest information by adhering to data privacy regulations.
Team Leader
McDonalds
London
10.2018 - 04.2023
- Supervise and mentor a team to ensure excellent customer service
- Delegate tasks and ensure operational efficiency
- Train new staff on company policies, sales strategies, and customer service
- Handle customer escalations and resolve issues professionally
- Monitor team performance and provide feedback for improvement
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Assisted with team recruitment, interviewing and onboarding.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Delivered quality service with friendly and professional demeanour.
Receptionist
Moxy
Lisbon
09.2017 - 09.2018
- Greet visitors, manage phone calls, and handle incoming emails efficiently
- Schedule appointments and coordinate meeting room usage
- Provide administrative support, including managing mail and data entry
- Resolve customer inquiries and issues, ensuring a positive first impression
- Assist with cash handling, refunds, and exchanges as needed
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Welcomed guests and clients in friendly, positive manner.
Sales Assistant
Zara
Lisbon
01.2017 - 09.2017
- Assisted customers in product selection and provided relevant recommendations
- Managed visual merchandising, stocking, and maintaining store displays
- Supported sales targets through proactive customer engagement and upselling
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Shared new products and promotions with customer to encourage sales.
Waitress
Pinoquio
Lisbon
11.2016 - 01.2017
- Greeted and seated guests, presenting menus and explaining daily specials
- Took food and beverage orders accurately and served meals promptly
- Managed table settings and maintained cleanliness in dining areas
- Collaborated with kitchen staff to ensure timely service and customer satisfaction
- Handled customer inquiries and resolved issues to enhance dining experience
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
Education
NVQ Level 3 - Health and Social Care
Enfield College
Enfield College01-2017
GCSEs - English
Enfield College
London01-2015
NVQ Level 3 - Maths
Enfield College
London01-2015
Escola Secundaria Da Moita
Portugal01-2017
Language
English | Native
Proficient
C2
Portuguese | Native
Proficient
C2
References
Upon request .
Timeline
Hotel Receptionist
Premier Inn Hotel
05.2023 - 10.2026
Team Leader
McDonalds
10.2018 - 04.2023
Receptionist
Moxy
09.2017 - 09.2018
Sales Assistant
Zara
01.2017 - 09.2017
Waitress
Pinoquio
11.2016 - 01.2017
NVQ Level 3 - Health and Social Care
Enfield College
GCSEs - English
Enfield College
NVQ Level 3 - Maths
Enfield College
Escola Secundaria Da Moita