Debi Sen
CARDIFF
Summary
HR professional with Level 5 CIPD certification and expertise in employee relations, HR advisory, and people management. Demonstrated success in managing complex cases, implementing HR policies, and delivering data-driven solutions that improve organizational performance. Proficient in building stakeholder relationships and enhancing workforce capability through impactful HR initiatives.
Overview
19
19
years of professional experience
Work History
HR Advisor
2 Sisters Food Group
11.2023 - Current
- Delivered full-cycle HR advisory support for 400–500 employees, ensuring compliance with UK employment law and policies
- Managed 20–40+ employee relations cases monthly, reducing resolution time by 25%
- Lead absence management initiatives, reducing absence levels by 15%
- Partnered with managers on coaching, performance management, and policy guidance
- Supported organisational change including restructures and redundancies
- Delivered HR projects, training sessions, and policy updates for 50+ managers
- Built effective Trade Union relationships
- Maintained HRIS systems and GDPR-compliant reporting
- Key Achievement: Established an Employee Forum, improving engagement and communication
Team Leader – Customer Service & Sales
Sky
07.2015 - 09.2023
- Led a team of 15, improving productivity through workforce planning and performance monitoring
- Conducted 1-2-1s, appraisals, PIPs, and probation reviews
- Managed absence, attrition, and ER cases, reducing absence by 15%
- Delivered engagement initiatives and incentive programmes
- Provided training, coaching, and workshops
- Oversaw payroll and invoicing processes
- Ensured full compliance with HR policies
Recruitment Executive
Firstsource
01.2013 - 06.2015
- Managed end-to-end recruitment for 20–40+ roles per quarter
- Developed sourcing strategies and improved quality of hire
- Conducted compliance checks (DBS, right-to-work, references)
- Drafted contracts and offer communications
- Delivered onboarding programmes to improve retention
HR Administrator
Firstsource
04.2010 - 12.2012
- Managed employee lifecycle processes for 100+ employees
- Maintained HR systems and ensured GDPR compliance
- Supported recruitment administration and scheduling
- Processed payroll and attendance data
- Assisted with benefits and HR reporting
Team Leader – Sales & Quality
HCL
03.2007 - 02.2010
- Led teams of 16–22 employees, driving performance and compliance
- Conducted audits, coaching, and performance management
- Implemented strategies to reduce attrition and improve service quality
Education
CIPD Level 5 - Intermediate Diploma in Human Resource Management
NVQ Level 3 - Team+ Programme in Team Leading
Master’s Degree - Developmental Biology
Bachelor’s Degree - Microbiology
Skills
- Employee Relations
- UK Employment Law & Compliance
- Absence & Performance Management
- Stakeholder Management
- HRIS & Data Analysis
- Change Management
- Recruitment & Onboarding
- HR Advisory
- Communication & Interpersonal Skills
- Organisational & Time Management
Accomplishments
- Established Employee Forum to enhance engagement and communication
- Recognised as Top Performing Team Leader at HCL
- CIPD Level 5 Certified in HR Management
- Completed People Management course (FutureLearn)
Websites, Portfolios and Profiles
http://www.linkedin.com/in/debi-sen/
References
Available upon request
Timeline
HR Advisor
2 Sisters Food Group
11.2023 - Current
Team Leader – Customer Service & Sales
Sky
07.2015 - 09.2023
Recruitment Executive
Firstsource
01.2013 - 06.2015
HR Administrator
Firstsource
04.2010 - 12.2012
Team Leader – Sales & Quality
HCL
03.2007 - 02.2010