Debbie Moses
Fulham,City of London
Summary
Worked for over 13 years as a Housing and Council Benefit Adviser, currently a leaving care Personal Adviser with several years experience in navigating complex statutory frameworks within local government. Expertise in financial verification, case management, and identifying data inconsistencies to safeguard public funds. Skilled in conducting sensitive interviews and managing confidential evidence in compliance with GDPR, committed to protecting public resources for those in need. Confident in supporting young people transitioning out of local authority care. Through patience, active listening, an ability to build trust a skill that would be beneficial in the field of Fraud Investigation.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work history
Leaving care personal adviser
Lambeth Council
London, South London
2021.11 - Current
- Assist in over 50 referral and acquisition of social housing for clients.
- Provide accurate information to council tax for those who are entitled to exemptions.
- Have professional curiosity to coordinate with external agencies to support clients to maintain their tenancy.
- Maintain accurate records of clients' interactions, ensuring regulatory compliance.
Housing and council tax benefit adviser
Barnet Council
London , Barnet
2001.01 - 2014.04
- Resolved complex cases where tenants have sublet properties or have found not to be entitled to social housing. .
- Developed actionable steps for clients to establish manageable payment plans, reducing risk of homelessness due to rent arrears.
- Updated knowledge of changing market trends to provide timely advice to clients.
- Provided estate planning advice; guided clients through intricate legal processes.
Education
Scottish Qualifications Certificate - Compliance
International Compliance Association
London 2024.06 - 2024.08
• BSc (Hons) - Criminology and Criminal Justice
University of West London
City of London 2016.09 - 2019.07
BTEC National Diploma - Housing
Hammersmith and West London College
London 1999.09 - 2001.07
Skills
- Trained to maintain meticulous case notes, document official decisions, and manage highly confidential data under General Data Protection Regulation (GDPR) compliance
- Ability to vet complex evidence for housing applications, confirmed identities, and verified income and benefit eligibility
- Excel in active listening, de-escalating tense situations, and extracting precise timelines from clients
- Skilled to routinely spot inconsistencies in applicant claims, cross-reference financial statements, and identify safeguarding or financial risks
Affiliations
- Going to the cinema
References
References available upon request.
Timeline
Scottish Qualifications Certificate - Compliance
International Compliance Association
2024.06 - 2024.08
Leaving care personal adviser
Lambeth Council
2021.11 - Current
• BSc (Hons) - Criminology and Criminal Justice
University of West London
2016.09 - 2019.07
Housing and council tax benefit adviser
Barnet Council
2001.01 - 2014.04
BTEC National Diploma - Housing
Hammersmith and West London College
1999.09 - 2001.07