Daylia Gavin
Birmingham,England
Summary
Looking to gain some further practical work experience and to build a career as a reliable Trainee Retail Customer Service Assistant and later on to become a great Retail Customer Service Assistant!
A well organised and highly motivated Retail Customer Service Advisor, with over 4 years' experience in Hospitality and Customer Service as well as a Diploma in Level 1 Business.
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
4
4
years of professional experience
Work History
Sales Advisor
Team Spirits Airport Operations Ltd
Gatwick airport, London
08.2024 - 12.2024
- Being the first point of contact for customers shopping at the airport surpassing clients expectations by providing a memorable experience from start to finish in store
- Working with colleagues to create a welcoming atmosphere in store encouraging repeat business
- Manning the tills as and when required
- Ups-killing new staff on till management
- Developed marketing campaigns for new or existing products.
- Greeted and assisted customers to foster positive experiences.
Food Counter Assistant/ Cashier
Morley’s Restaurant
Birmingham
02.2023 - 04.2023
- Reporting to the manager and working in team in a busy fast-food shop with a take away service
- Each day greeting customers and making them feel welcome
- Approaching customers in a friendly and politely at all times
- Greeting customers and ask them how they are doing
- Serving customers and making up their orders
- Providing high levels of customer service resulting in repeat business and recommendations
- Making sure that the customers enjoy their food and drink in a pleasant environment
- Taking customer orders and payments
- Packing up food orders for take away service
- Using an electronic till and card reader
- Preparing the fresh ingredients/filling ready for opening
- Prepared ingredients for cooking
- Cleaning and sanitising work areas
- Washing dishes, wiping down counters, and sweeping the floor
- Following all food safety, health and safety procedures by wearing gloves, and keeping food at safe temperatures
Food Counter Assistant (work experience)
Pastry Patty
Birmingham
02.2022 - 02.2022
- Completing work experience
- Working in a busy popular pastry Patty restaurant with a take away service
- Working mainly on the food counter and responsible for proving a welcoming atmosphere for customers as they arrive
- Taking customers orders and payments using an electronic till and card reader
- Proving high level of customer service to encourage repeat business
- Serving customers quickly to ensure that they were not waiting too long in the queue to be served and for their food
- Following all health, safety and food safety procedures
Crew Member
McDonald’s
Birmingham
08.2021 - 10.2021
- Reporting to the manager and working in a dedicated team in a busy popular restaurant and drive through service
- Each day greeting customers and making them feel welcome
- Serving customers and making up their orders
- Taking payments for the food ordered using an electronic till and card readers
- Responsible for running the cash register
- Working effectively to ensure customers are not waiting too long in the queues
- Providing high levels of customer service; resulting in lots of repeat business and recommendations
- Preparing food
- Learnt how to make all types of hamburgers and fries according to the procedure
- Always ensuring that all areas of the restaurant remain clean, tidy and safe
- Doing stock checks and ordering new stock
- Cleaning and tidying the shop before closing
- Working within all Food, Health and Safety regulations
Food Counter Assistant (work experience)
Quelas Jamaican Restaurant
London
06.2021 - 08.2021
- Working in a busy popular Jamaican restaurant with a take away service
- Each day responsible for preparing fresh ingredients for cooking, cutting vegetables, slicing meat, and grinding spices
- Assembling food items, such as putting together sandwiches, assembling salads, or cooking french fries
- Cleaning and sanitising work areas, such as washing dishes, wiping down counters, and sweeping the floor
- Following all health, safety and food safety procedures, such as washing your hands frequently, wearing gloves, and keeping food at safe temperatures
- Working as part of a team, communicating with other staff doing food preps, following instructions from the kitchen manager, and helping out where needed
Tenancy Support /Cleaner
Purispo Property Services
London
07.2020 - 03.2021
- Company Overview: Working for an Air B&B property company that had guest stay for one day of for a few days
- Responsible for setting up viewings and showing potential tenants around the property
- Also was responsible for various cleaning duties to ensure the cleanliness us of the building complying with all health and safety policies
- Following procedures when using cleaning chemicals
- Working for an Air B&B property company that had guest stay for one day of for a few days
Education
NCFE Understand Customer Service Level 2 Course -
GSS UK Ltd
Croydon03.2025
Level 3 - Performing Arts
Lewisham College
London06.2024
Level 2 - English
Metropolitan Bolton
Birmingham06.2022
Functional Skills Level 1 - Maths
Metropolitan College
06.2022
Business Diploma Level 1 -
Birmingham Metropolitan College
06.2022
Business
University of Wales Trinity Saint David(UWTSD)
Quay Place Campus, 92-93 Edward St, Birmingham Skills
- MS Word
- Excel
- PowerPoint
- Researching the internet
- Using electronic tills
- Using card readers
- Sales Advisor
- Customer service
References
Excellent References are available on request.
Advanced It Skills
- MS Word
- Excel
- PowerPoint
- Researching the internet
- Good at using electronic tills
- Card readers
Timeline
Sales Advisor
Team Spirits Airport Operations Ltd
08.2024 - 12.2024
Food Counter Assistant/ Cashier
Morley’s Restaurant
02.2023 - 04.2023
Food Counter Assistant (work experience)
Pastry Patty
02.2022 - 02.2022
Crew Member
McDonald’s
08.2021 - 10.2021
Food Counter Assistant (work experience)
Quelas Jamaican Restaurant
06.2021 - 08.2021
Tenancy Support /Cleaner
Purispo Property Services
07.2020 - 03.2021
NCFE Understand Customer Service Level 2 Course -
GSS UK Ltd
Level 3 - Performing Arts
Lewisham College
Level 2 - English
Metropolitan Bolton
Functional Skills Level 1 - Maths
Metropolitan College
Business Diploma Level 1 -
Birmingham Metropolitan College
Business
University of Wales Trinity Saint David(UWTSD)