DAWN YOUNG
West of Glasgow
Summary
Highly organised and customer-focused professional with over 10 years' experience providing administrative support, record management and customer service across retail, hospitality and contact centre environments. Experienced in maintaining confidential information, handling multiple priorities and delivering professional communication through telephone, email and digital platforms.
Overview
14
14
years of professional experience
Work history
Senior Sales Consultant & Brand Advocate
Swarovski
Glasgow
2019.11 - 2026.06
- Produce daily target plans and maintain operational records.
- Handle confidential customer information in accordance with GDPR requirements.
- Organise and maintain store documentation and filing systems.
- Attend meetings with district managers and communicate business updates.
- Respond to customer enquiries via telephone and liaise with other stores.
- Support operations and decision-making during management absence.
- Recognised as highest sales performer year-to-date.
- Selected as Store Brand Advocate, promoting engagement and communication across the team.
Zero Carbon Living Advisor
Ovo Energy
Glasgow
2024.07 - 2024.10
- Managed customer enquiries across telephone, email and web chat channels.
- Resolved complex financial issues, contributing to overall customer satisfaction.
- Updated customer accounts and maintained accurate records.
- Produced professional written correspondence.
- Prioritised workloads and achieved service targets.
- Worked across multiple systems with accuracy and attention to detail.
Assistant Manager
Hot Glasgow
Glasgow
2012.08 - 2019.08
- Maintained business records and inventory documentation.
- Supported administrative processes using Microsoft Office.
- Managed customer enquiries and payment processing.
- Trained staff and maintained operational standards.
- Conducted team meetings on regular basis, promoting open communication within the team.
Barista
AMT Coffee
Glasgow
2014.11 - 2015.03
- Delivered excellent customer service in a busy environment.
- Prepared and served beverages to a high standard.
- Processed cash and card payments accurately.
- Maintained stock levels and hygiene standards.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Education
NC Level 6 - Health and Social Care
Kelvin College
Glasgow 08/2021 - 06/2022
NVQ Level 5 - Health and Social Care
Kelvin College
Glasgow 08/2020 - 06/2021
NVQ Level 4 - Health and Social Care
Kelvin College
Glasgow 08/2019 - 06/2020
Skills
- Administration & Office Support
- Data Entry & Record Management
- Microsoft Word, Excel, Outlook & Teams
- Telephone & Email Correspondence
- Diary & Workload Management
- Customer Service
- Confidential Information Handling
- Problem Solving
- Attention to Detail
- Communication Skills
- Stakeholder Management
Key Acheivements
- Over 10 years' experience in customer service and operations.
- Trusted keyholder at Swarovski since 2019.
- Recognised as highest-performing Sales Consultant year-to-date.
- Selected as Store Brand Advocate, leading team engagement and promoting new collections.
- Experienced in handling confidential information and maintaining accurate records.
- Delivered customer support across telephone, email and web chat platforms.
Timeline
Zero Carbon Living Advisor
Ovo Energy
2024.07 - 2024.10
Senior Sales Consultant & Brand Advocate
Swarovski
2019.11 - 2026.06
Barista
AMT Coffee
2014.11 - 2015.03
Assistant Manager
Hot Glasgow
2012.08 - 2019.08
NC Level 6 - Health and Social Care
Kelvin College
08/2021 - 06/2022
NVQ Level 5 - Health and Social Care
Kelvin College
08/2020 - 06/2021
NVQ Level 4 - Health and Social Care
Kelvin College
08/2019 - 06/2020