Esha Mahi
Rochester,Kent
Summary
Finance and Accounting undergraduate with over three years of experience in luxury retail, customer service and administration. I have developed strong communication, organisation and problem-solving skills through working in fast-paced environments where delivering a high standard of service was essential. Most recently, I worked for Polo Ralph Lauren, where I balanced customer-facing responsibilities with operational and stockroom duties, while also supporting the training and development of new team members. I enjoy building relationships with people, taking initiative and finding practical solutions, and I am now looking for a new opportunity where I can continue to develop professionally and take on greater responsibility
Overview
5
5
years of professional experience
Work History
Sales & Operational Associate
Polo Ralph Lauren
12.2022 - 06.2026
- Delivered exceptional customer service in a luxury retail environment, consistently contributing to positive customer feedback and repeat business.
- Supported daily operations across the shop floor and stockroom, helping maintain efficient workflows during peak trading periods.
- Managed stock deliveries, replenishment, inventory checks and stock transfers with a high level of accuracy, supporting product availability and minimising stock discrepancies.
- Assisted with onboarding new team members, accelerating their integration into the team through product knowledge sharing and operational guidance.
- Designed and delivered training sessions for colleagues, improving product knowledge, confidence and customer engagement across the team.
- Resolved customer enquiries and complaints professionally, helping maintain high customer satisfaction while protecting business interests.
- Collaborated closely with management to uphold brand standards, achieve operational targets and support overall store performance.
Shop Floor Assistant
Schuh
04.2022 - 12.2022
- Delivered friendly, knowledgeable customer service, helping customers identify suitable products and contributing to a positive shopping experience.
- Developed strong product recommendation skills, supporting sales opportunities through tailored customer interactions.
- Maintained visual merchandising standards and an organised sales floor, helping create an attractive and welcoming retail environment.
- Supported stockroom operations and delivery processing during busy periods, ensuring timely replenishment of key product lines.
Administrative Assistant
Private Psychotherapy Practice
09.2021 - 04.2022
- Coordinated appointment bookings and diary management.
- Prepared invoices and maintained accurate digital and paper records, supporting effective financial and administrative processes.
- Managed confidential client information with complete discretion, maintaining compliance with professional standards.
- Assisted with financial administration, including receipt organisation and tax return preparation, improving record accuracy and accessibility.
Education
Bachelor of Science - Accounting with Finance
University of Portsmouth
Portsmouth 2025 - 2028
Skills
- Customer Service & Relationship Building
- Administration & Office Support
- Team Training & Development
- Stock Control & Inventory Management
- Cash Handling & POS Systems
- Microsoft Office (Word, Excel, PowerPoint)
- Communication & Interpersonal Skills
- Problem Solving
Timeline
Sales & Operational Associate
Polo Ralph Lauren
12.2022 - 06.2026
Shop Floor Assistant
Schuh
04.2022 - 12.2022
Administrative Assistant
Private Psychotherapy Practice
09.2021 - 04.2022
Bachelor of Science - Accounting with Finance
University of Portsmouth
2025 - 2028