Dawn Wilson
Castleford
Summary
Organised and dependable Team Leader with 20+ years of experience. Successful at managing multiple priorities and teams with positive attitude. Willing to take on greater responsibilities to meet team goals.
In recent role a dedicated health and safety professional with knowledge in compliance monitoring, risk assessment, and contractor management.
Demonstrates strong communication skills and a commitment to safety awareness through record keeping and reporting. Track record in accident investigation and health and safety auditing, ensuring adherence to regulations.
Overview
38
38
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Health & Safety Co-Ordinator
Sytner 4 x 4 Specialist
Wakefield
2025.01 - 2026.02
- Develop and deliver comprehensive health and safety inductions for all new employees, ensuring thorough understanding and application of safety procedures.
- Lead daily health and safety risk assessments through dealership walkarounds, identifying hazards and addressing issues with Department Managers.
- Conduct thorough daily inspections and ramp checks to verify adherence to safety protocols by Technicians.
- Monitored completion of weekly safety inspections by Department Managers through in-house portal, ensuring adherence to safety protocols.
- Coordinate and oversee timely inspections and servicing of equipment and facilities to maintain a safe working environment.
- Perform detailed compliance audits including licence verification and documentation reviews using specialised health and safety portals.
- Co-ordinated contractor onboarding processes, ensuring compliance with health and safety standards ahead of audits.
- Presented detailed health and safety reports to senior management, highlighting key compliance risks and status updates.
Showroom Host/Receptionist
Sytner 4 x 4 Specialist
Wakefield
2023.07 - 2024.12
- Greet customers upon arrival, providing exceptional service to create a welcoming atmosphere and address any initial inquiries efficiently.
- Serve as the primary point of contact for customers, ensuring a welcoming and professional reception experience at a high-traffic automotive showroom.
- Managed appointment scheduling for vehicle services, MOTs, and sales consultations, ensuring alignment with Sales Executives and service departments.
- Coordinated communication between customers and sales or service departments to facilitate appointment bookings and resolve scheduling conflicts.
- Conduct regular inspections of the showroom floor to ensure it remains clean, organised, and visually appealing to enhance customer experience.
- Maintained showroom appearance through daily checks, ensuring vehicles and promotional materials were well-presented and environment remained tidy and inviting.
- Coordinate and handle incoming deliveries and outgoing post efficiently, maintaining smooth administrative operations within the showroom.
Rewards Team
Asda Head Office
Morley
2022.08 - 2023.03
- Led a team of over 65 full-time equivalents (FTE), ensuring consistent alignment with business goals and service standards.
- Maintained daily, weekly, and monthly Service Level Agreements (SLAs), consistently meeting or exceeding performance targets.
- Continuously improved processes to enhance the customer experience, including regular updates to the Help Centre FAQs to support customer self-service and reduce contact volume.
- Implemented Performance Improvement Plans (PIPs) to support underperforming colleagues and drive individual accountability.
- Conducted weekly quality checks, providing actionable feedback and coaching to support continuous improvement and colleague development.
- Led, coached, and developed multi-skilled operational teams, focusing on high-quality service delivery and improving colleague engagement and retention.
- Managed colleague absences according to HR policies, including Occupational Health referrals and AWOL procedures.
- I joined the Asda Rewards team in August 2022, stepping into a fast-paced, high-performance environment that demanded dedication and a strong focus on achieving key performance indicators (KPIs).
Team Manager
Asda Head Office
Leeds and Morley
2001.07 - 2022.08
- Led team of 15+ FTE, guiding prioritisation and management of individual caseloads to enhance efficiency.
- Ensured daily, weekly, and monthly SLAs were consistently met through regular performance monitoring and intervention.
- Interacted with key stakeholders—including suppliers, buyers, and technologists—to gather essential information, enabling timely resolution of customer queries while maintaining SLA adherence.
- Developed and executed performance improvement plans to support underperforming team members.
- Conducted daily quality assurance checks, providing constructive feedback to colleagues to reinforce strengths and improve on development areas.
- Supported individual development plans through tailored coaching and mentoring, facilitating growth and progression.
- Managed colleague absence in line with internal policies and Occupational Health guidelines, including handling AWOL cases.
Asda Home Shopping Advisor/Key Colleague
Asda Head Office
Leeds
2000.08 - 2001.07
- Handled both inbound and outbound customer calls, including processing telephone orders for home shopping services.
- Resolved customer escalations regarding late deliveries and missing items, ensuring swift and satisfactory outcomes.
- Consistently met daily, weekly, and monthly SLAs through proactive monitoring and performance tracking.
- Promoted awareness of current offers and promotions to drive sales and enhance the customer shopping experience.
- Logged customer interactions in database to maintain clear records and ensure alignment between calls and tickets.
- Trained and mentored new team members in Home Shopping Team, facilitating effective onboarding and development.
Secretary/PA
Asda Killingbeck and Asda Head Office
Leeds
1988.08 - 2000.07
- Coordinated complex calendars, scheduled appointments, and facilitated meetings among multiple stakeholders to optimise time management.
- Managed all incoming and outgoing communications on behalf of the Director and GSM, ensuring timely responses and clear messaging.
- Provided executive support to the Board of Directors and General Store Managers, ensuring seamless day-to-day operations.
- Organised travel and accommodation arrangements, aligning with business priorities and budgets.
- Executed various administrative tasks including drafting letters, managing emails, and preparing documents to ensure smooth operations.
- Accurately recorded meeting minutes and distributed them promptly to relevant attendees.
- Participated in Senior Management Meetings, led team huddles, and co-ordinated team away days to support team cohesion and strategic planning.
- Developed Excel reports to analyse sales, waste, and wage data for internal review, supporting informed decision-making.
Education
High School -
John Smeaton High School
Leeds 1982.05 - 1985.05
Skills
- Communication and listening
- Outstanding organisation and time management
- Adherence to high customer service standards
- Health and Safety Compliance
- Risk Assessment
- Contractor Management
- Record keeping and reporting
Certification
IOSH Feb 2026
COURSES
Managing Safely IOSH Feb 2026
Affiliations
- Exploring different holiday destinations, bingo, karaoke
References
References available upon request.
Timeline
Health & Safety Co-Ordinator
Sytner 4 x 4 Specialist
2025.01 - 2026.02
Showroom Host/Receptionist
Sytner 4 x 4 Specialist
2023.07 - 2024.12
Rewards Team
Asda Head Office
2022.08 - 2023.03
Team Manager
Asda Head Office
2001.07 - 2022.08
Asda Home Shopping Advisor/Key Colleague
Asda Head Office
2000.08 - 2001.07
Secretary/PA
Asda Killingbeck and Asda Head Office
1988.08 - 2000.07
High School -
John Smeaton High School
1982.05 - 1985.05