BETHANY KEARNS
Brierley Hill,West Midlands
Summary
Results-driven professional specialising in communication, project management, and problem solving. Strong team collaborator with effective listening skills and a focus on individual differences. Skilled in customer service, organisational and time management, employee relations, and event planning, consistently delivering high-quality outcomes.
Overview
1
1
Certification
7
7
years of post-secondary education
11
11
years of professional experience
Work history
HR ASSISTANT AND HEALTH AND SAFETY CO-ORDINATOR
Emmiera Group
2024.07 - 2026.09
- Attracted and selected candidates for roles through job analysis, sourcing, screening, and onboarding processes.
- Liaising with agencies to select candidates for potential roles.
- Creating onboarding processes to make sure a new employee first day goes smoothly.
- Ensuring employees are paid properly for their skills and abilities, and that they receive adequate and timely benefits
- Developing and managing employee relations, and acting as a liaison between employees and the employer
- Planned and implemented training and development activities to enhance employee skills and align with organisational goals.
- Facilitated exit interviews to gather employee feedback.
- Creating a safe workplace and keeping up to date with Health and Safety laws
- Conducted health and safety inspections, logging relevant information to ensure compliance with safety regulations.
- Weekly checks on Fire alarms, Fire extinguishers and Lighting
- Head Fire Marshal
- I run a wellbeing group for staff where we meet up on a monthly basis to discuss upcoming event, issues and suggestions.
- Event planning , designing posters and fliers, booking caterers and event companies.
- Collecting and storing important documents for each employee, such as qualification details, licenses and checks.
- Conducted DBS checks to verify employee backgrounds
- General admin such as printing, shredding, scanning and filing.
- Taking minutes for staff/management meetings.
- Hospitality
WARRANTY ADMINISTRATOR
Emmiera Group
2018.03 - 2024.07
- Sourced parts and materials from suppliers to honour warranties and facilitate customer claims, meeting customer needs efficiently.
- Processed and ordered parts from suppliers to fulfil customer requests, ensuring timely service delivery.
- Handling complaints appropriately and delivering the highest level of customer satisfaction whilst maintaining patience and determination to resolve any situation.
- Providing customer service by phone and email, responding to queries and arranging support.
- Booking appointments, scheduling jobs and coordinating technician visits.
- Trained new staff on job responsibilities and system processes to enhance team competency.
- Building relationships and maintaining relationships with internal and external customers.
- Liaising daily with management and underwriters to review resolutions and courses of action to take.
- Collected payments and issued refunds to maintain accurate financial records..
- Multiple system multitasking and management whilst adhering to the claims procedure.
- Performed general administrative tasks including printing, scanning, faxing, and filing documents efficiently..
- Training reference GDPR, handling personal client details such as bank details.
Sales assistant
CC'S Boutique
Blackheath, West Midlands
2015.09 - 2019.03
- Provided a friendly, professional and welcoming customer service experience, assisting customers with their enquiries and helping them select suitable clothing, accessories and products based on their individual needs.
- Built positive relationships with customers by listening carefully to their requirements, offering advice and ensuring they received a high standard of service.
- Resolved face-to-face customer enquiries, addressing questions and issues calmly and professionally to ensure customers felt valued and supported.
- Processed sales and payments using the till system, handled cash accurately and completed transactions efficiently.
- Processed returns and exchanges according to boutique policies, using good judgement and communication to effectively address customer concerns.
- Assisted with stock management, including receiving and checking deliveries, replenishing stock, pricing items and ensuring products were correctly displayed.
- Organised and maintained an attractive shop floor, presenting clothing and displays to a high standard to enhance the shopping experience.
- Supported the day-to-day operations of the boutique, collaborating with a small team and independently completing tasks.
- Took responsibility for the boutique in the absence of senior staff, ensuring the shop operated effectively and customers continued to receive a high level of service.
- As a Key Holder, was trusted with additional responsibility for opening and closing the boutique, securing the premises and ensuring the correct procedures were followed.
- Demonstrated reliability, initiative and strong organisational skills by prioritising tasks and responding effectively to the demands of a busy retail environment.
- Developed strong communication and interpersonal skills through working with a wide range of customers and colleagues.
- Remained calm and professional when dealing with challenging situations, customer complaints or busy periods, using problem-solving skills to find appropriate solutions.
- Gained a strong understanding of the importance of teamwork, accountability, attention to detail and delivering consistent customer service.
- Working within a family-run business also required a high level of trust, flexibility and responsibility, giving me valuable experience of working independently and taking ownership of my duties.
Education
Crestwood Secondary School
Kingswinford 2010.01 - 2015.01
Invictus Sixth Form
Kingswinford, Dudley 2015.01 - 2016.01
Dudley College
Dudley 2016.01 - 2017.01
Skills
- Health and safety compliance
- Project Management
- Employee Relations
- Customer service
- Workplace wellness initiatives
- Time management
- Communication
- Team collaboration
- Active listening
- Problem Solving
- Telephone etiquette
Certification
IOSH Managing Safely, Currently completing my CIPD Level 3 in People Practice, Mental Health First Aider, Fire Mashal Co-ordinator
Hobbies and Interests
In my spare time I enjoy spending time with my family and friends, walking my dogs and going for a coffee.
GCSE'S
- English Literature - B
- English Language - B
- Maths - C
- EDCL - Distinction
- Art- C
- Media Studies- C
- Film Studies - C
- RE- B
Timeline
HR ASSISTANT AND HEALTH AND SAFETY CO-ORDINATOR
Emmiera Group
2024.07 - 2026.09
WARRANTY ADMINISTRATOR
Emmiera Group
2018.03 - 2024.07
Dudley College
2016.01 - 2017.01
Sales assistant
CC'S Boutique
2015.09 - 2019.03
Invictus Sixth Form
2015.01 - 2016.01
Crestwood Secondary School
2010.01 - 2015.01