Isata Bah
London
Summary
I'm a hardworking and young person, well organised and punctual. I'm reliable and a great team player with excellent customer serving skills. I enjoy using my initiative to priorities workload and able to communicate effectively with customers and colleagues at all levels in English. I am a conscientious individual capable of working at a fast pace within a challenging environment and still being able to yield excellent results. My self-motivation, multi-lingual skills and desire to succeed make me a good team player with an aptness for learning new skills.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
A young woman with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Enthusiastic individual with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Dedicated Finance officer highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
10
10
years of professional experience
Work history
Rehabilitation Support worker
care watch lewisham / GSTT Lambeth community stroke Team
09.2018 - 01.2020
- To work within a multi-disciplinary team
- To implement treatment by following care plan identifying rehabilitation goals
- To keep the patient at the Centre of his or her care, ensuring patient and carer participation in decision making
- To undertake the daily rehabilitation and support of delegated patients
- Deliver treatment within a care home or community setting as specified in a written care plan, under the guidance of a registered Occupational and/or Physiotherapist
Referral Administrator
Concordia health Group / community outpatients
02.2016 - 01.2017
- To receive referral letters from GP's and transfer electronically to software
- To pass letters to the relevant consultants for initial assessment
- To book clinic appointments for patients using an electronic software medical information system
- To notify patients of the time and date of their appointments
- To receive and deal with telephone and other enquiries regarding appointments from patients and referring GPs
- To note cancellations of appointments and to offer vacant slots to other patients on the waiting list
- To maintain the clinical systems and to ensure patients' files are available and to the consultants prior to each session
- To collect and collate statistical information on the performance of the clinic
- To accurately type clinic letters using a transcription/clinical system
- To send clinic letters to referring GPs and hospital consultants via the Royal Mail
- Download and scan patient referral letters
- To undertake administrative duties, also receiving and sending emails, where possible, ensuring that appropriate checks are made before sending confidential material including that relating to patients and/or staff, following the guidance in the Confidentiality Policy
Health Care Assistant /Support Worker
Youth Graces UK LTD
06.2015 - 01.2016
- Providing good and impeccable client care in line with the NHS client care guideline and NHS framework, delivering excellent care to the clients
- Responding to management with Patient by providing vital field feedback
- Assisting accordingly to provide a friendly, supportive role in delivering quality of care to individual patients
- Commitment to deliver excellent care to clients, on a daily basis in line with the company vision to radically transforming the lives of individuals and less privileged children and families based in the UK, to benefit them in which way possible and ensure they have better and brighter future
Cashier/Sales Assistant
Jays' Travel Ltd
08.2014 - 05.2015
- Selling holiday and travel products to customers and meeting sales targets as set out by the travel agency manager, dealing with complicated customer itineraries
- Handling customer orders and payments including liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules
- Advising clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and excursions in resorts
- Using IT skills in data entry of information on holiday packages and bookings and updating website with displays of promotional material
Waitress
Paramount Kitchen Ltd
08.2013 - 07.2014
- Serve customers by taking orders, serving food and preparing tables
- An important part of the work is to make customers feel welcome and comfortable during their meal
- Planning new promotions and initiatives, and contributing to business development
- Liaising with customers and ensuring they are satisfied with the service delivered
- Remove dirty dishes and glasses, and clean tables after customers finish meals
- Provide fast, efficient, and courteous service at all times during shifts
- Take food and beverage orders from customers and relaying them accurately to the kitchen staff to ensure that order is communicated right, the very first time round
Cashier/Customer Assistant
ECOBANK (Sierra Leone)
05.2010 - 06.2012
- Assessing and analyzing the sales results to see which services are most effective and successful
- Cash handling duties and money reconciliation at the end of each day
- Providing impeccable customer service to any queries and/or eventual complaints
- Meeting with clients to discuss current needs and changing to market bank trends
- Responsible for direct client sales, merchandising duties and organizing promotional events and in-store campaign
- Handling complaints or passing them to on to senior management team
- Giving information on products and prices
Education
BSc (hons) - accounting
Njala University
01.2006 - 01.2010
Care certificate - undefined
01.2015 - 01.2016
Patients confidentiality, password management, safeguarding, infection control, moving and handling
01.2017 - 01.2019
AAT level 3-4 - accounting
Association of accounting Technicians
London 09.2021 -
Skills
- Customer relations
- Healthcare
- IT
- Retail
- Computer applications
- Software applications
- Communication skills
- Report writing
- Phone manner
- Interpersonal communication
- Flexibility
- Adaptability
- Willingness to learn
- Leadership skills
- Administration skills
- Relationship building
- Ability to prioritise workload
- Task management
- Multitasking
- Record management
- Administrative support
- Excellent team player
- Payroll operations
- Accounts Payable and Receivable (AP/AR)
- Accounts payable
- Account reconciliation
Affiliations
- reading and socialising with friends at free time.
References
References available upon request.
Timeline
AAT level 3-4 - accounting
Association of accounting Technicians
09.2021 -
Rehabilitation Support worker
care watch lewisham / GSTT Lambeth community stroke Team
09.2018 - 01.2020
Patients confidentiality, password management, safeguarding, infection control, moving and handling
01.2017 - 01.2019
Referral Administrator
Concordia health Group / community outpatients
02.2016 - 01.2017
Health Care Assistant /Support Worker
Youth Graces UK LTD
06.2015 - 01.2016
Care certificate - undefined
01.2015 - 01.2016
Cashier/Sales Assistant
Jays' Travel Ltd
08.2014 - 05.2015
Waitress
Paramount Kitchen Ltd
08.2013 - 07.2014
Cashier/Customer Assistant
ECOBANK (Sierra Leone)
05.2010 - 06.2012
BSc (hons) - accounting
Njala University
01.2006 - 01.2010