Dawn Richardson
Nottingham,England
Summary
Dedicated staff nurse with 25 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Offering strong foundation in clinical nursing and patient care with keen ability to adapt and learn quickly. Knowledgeable about patient assessments, care planning, and compassionate support. Ready to use and develop communication, problem-solving, and leadership skills in the role as a staff nurse.
Compassionate and highly motivated with proven background in patient care and clinical support, demonstrating strong communication and problem-solving abilities. Skilled in delivering patient education and coordinating care plans, ensuring optimal patient outcomes. Committed to making meaningful impact working within NHSP role; with strong clinical skills and deep understanding of patient care. Possesses exceptional communication abilities and problem-solving expertise. Dedicated to improving patient outcomes and fostering supportive healthcare environment.
Overview
16
16
years of professional experience
25
25
years of post-secondary education
Work history
Clinical nurse advisor
East Midlands Ambulance Service
Nottingham, Nottinghamshire
2024.03 - Current
- Demonstrated excellent problem-solving skills in managing challenging healthcare situations effectively.
- Addressed critical health emergencies promptly, preventing further complications.
- Facilitated informative patient consultations to improve understanding of health conditions and treatments.
- Collaborated effectively with multidisciplinary teams for seamless patient care coordination.
- Ensured patient safety by adhering to strict clinical protocols.
- Provided healthcare education for improved patient outcomes.
- Maintained up-to-date knowledge on nursing best practices through continuous professional development opportunities.
- Conducted comprehensive health assessments, enabling accurate diagnosis and treatment planning.
- Supported family members during difficult times providing emotional comfort and reassurance.
- Documented all nursing activities meticulously for proper record keeping and reference.
- Analysed patient data to facilitate accurate assessment of treatment outcomes.
- Evaluated nursing practices to improve quality of care, boosting patient satisfaction levels.
- Implemented mandatory patient safety training to reduce clinical errors.
- Improved treatment outcomes by delivering clear, effective patient and family education.
- Performed health assessments and designed specialised treatment plans.
- Kept up-to-date with latest developments in nursing practice to contribute to medical research.
- Devised comprehensive intervention strategies for patients with medical issues.
- Documented patient data in EMR software, accurately recording details of interventions and progress.
- Worked with cross-functional care teams to verify and promote continuity of care.
- Achieved consistent delivery of high-quality care with meticulous attention to detail.
- Promoted a positive healthcare environment through empathetic communication and support.
- Drove continuous improvement by maintaining up-to-date knowledge of latest developments in nursing practice.
- Safeguarded patient privacy with strict adherence to confidentiality and data security protocols.
- Followed modern nursing standards for optimum treatments and patient protection.
- Stayed up-to-date on the latest nursing developments to provide best patient care.
- Helped deliver stabilising and life-saving treatments during medical emergencies.
- Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
- Dealt with emergencies with calm and composure.
Clinical services manager
City care
Nottingham, Nottinghamshire
2022.10 - 2024.03
- Maintained detailed records to ensure accuracy and transparency in reporting procedures.
- Oversaw procurement activities to ensure timely availability of medical supplies and equipment.
- Developed strategic plans which helped streamline operations within the department.
- Coordinated staff training programmes, enhancing their professional skills and knowledge.
- Established effective working relationships with other healthcare providers for seamless service delivery.
- Coordinated with human resources on staff recruitment matters, contributing towards building a skilled workforce in our unit.
- Monitored clinical services, ensuring adherence to established guidelines and quality standards.
- Managed budget controls, leading to an optimised use of resources.
- Conducted regular performance review meetings for continuous improvement in services.
- Implemented evidence-based practices to improve quality of patient care.
- Collaborated with other departments to deliver integrated healthcare services yielding better outcomes for patients.
- Streamlined workflow for enhanced productivity and efficiency within the department.
- Fostered a culture of excellence in patient care by promoting teamwork among staff members.
- Advocated for patients' rights and needs, resulting in improved patient experience.
- Started initiatives aimed at boosting morale amongst the workforce resulting in lower staff turnover.
- Identified areas of improvement through audits, leading to more efficient resource allocation and service delivery processes.
- Ensured compliance with national health regulations, enhancing overall safety standards.
- Led a multi-disciplinary team to achieve increased patient satisfaction rates.
- Improved patient care by implementing new clinical procedures.
- Dealt with emergencies with calm and composure.
- Worked with clinical team to carry out prescribed treatments addressing individual patient needs.
- Handled patients' hygiene needs in support of personal dignity and optimum wellness.
- Stayed up-to-date on the latest nursing developments to provide best patient care.
- Followed modern nursing standards for optimum treatments and patient protection.
- Participated in health education programmes and nurse education activities in clinical and community settings.
- Assisted team with developing balanced care plans incorporating physical, mental and social needs.
- Oversaw, trained and mentored student and junior nursing staff.
Ward manager
Nottingham University Hospitals
Nottingham, Nottinghamshire
2016.08 - 2022.01
- Worked on B3/AMRA, started as a duty sister and was promoted to ward manager.
- Managed resources efficiently to optimise healthcare delivery.
- Streamlined communication for better team collaboration.
- Assisted in recruitment processes, selecting highly competent nursing staff for the ward.
- Provided leadership for effective team performance.
- Implemented infection control measures, maintaining high hygiene standards in the ward.
- Participated in audits regularly, meeting national health service requirements consistently.
- Oversaw patient admissions and discharges for seamless transitions of care.
- Improved patient care by implementing efficient ward management practices.
- Handled emergency situations calmly, ensuring safety and well-being of patients and staff.
- Facilitated staff scheduling, ensuring round-the-clock patient care.
- Conducted regular meetings, fostering open communication among staff members.
- Maintained accurate records keeping track of patients' progress effectively.
- Fostered a culture of continuous improvement within the team through active encouragement and support.
- Enhanced nursing standards with regular staff training sessions.
- Established a safe environment, contributing to improved patient recovery rates.
- Liaised with other departments for coordinated healthcare services.
- Supervised clinical tasks to maintain quality patient care across shifts.
- Ensured compliance with all hospital policies and procedures, promoting a professional work environment.
- Coordinated daily operations to ensure smooth ward functioning.
- Managed complaints, ensuring ward team proactively engaged with patients and families to achieve best outcome.
- Administered staff scheduling, planning rotas to reflect skill mix against patient acuity and workload demand.
- Maintained a safe ward environment by ensuring standards of cleanliness in clinical areas.
- Drove patient care quality improvement by ensuring timely completion of clinical documentation.
- Ensured continuity of care, contributing to clinical and nursing reviews to ensure accurate feedback on patient care.
- Facilitated efficient ward operations by maintaining stock control, promptly re-ordering low-stock medication and supplies.
- Maintained costs and resources in line with wards budget.
- Implemented personal development plans to improve staff satisfaction, decreasing staff turnover.
- Answered patient queries about hospital policy and processes directly via telephone and in person.
- Kept to strict patient confidentiality policies regarding patient records and information.
- Handled phone calls and emails from patients and members of public with professionalism.
- Scanned clinical letters and hospital letters securely into patient records.
- Supported and calmed anxious patients concerned about hospital visits.
- Coordinated staff rotas to meet service requirements whilst remaining under budget.
- Implemented clear quality standards to maintain first-class patient provisions.
- Collaborated with local authorities in safeguarding vulnerable patients.
- Delegated clinical nursing tasks to meet patients' care requirements.
- Recruited committed, hardworking clinical teams for reliable care services.
- Managed daily service operations through strategic care planning.
- Planned annual budgets to meet operational needs within financial targets.
- Set and monitored performance targets for optimised service-user care.
- Led high-performing clinical and community support service teams.
- Evaluated resource and service use to maximise department productivity.
Lead nurse for flow and capacity ( Site Matron)
Nottingham University Hospitals
Nottingham, Nottinghamshire
2019.08 - 2021.08
- I was given the opportunity to be in a two year secondment as a Duty matron.
- Managed daily operations, streamlining administrative tasks.
- Improved patient care by implementing new protocols and procedures.
- Provided high-quality patient care to ensure satisfaction and wellbeing.
- Enhanced nursing skills with ongoing professional development courses.
- Facilitated communication between physicians, specialist and relevant, hospital departments, to ensure effective flow within the hospital to maximise the patients journey.
- Assessed patient health status regularly, adjusting care plans as needed.
- Collaborated with multidisciplinary teams to improve overall patient outcomes.
- Handled emergency situations calmly and efficiently, minimising risk to patients and staff.
- Ensured compliance with healthcare regulations through meticulous monitoring.
- Coordinated with medical professionals for comprehensive patient treatment plans.
- Fostered a supportive and compassionate environment in the ward.
- Provided excellent care with focus on patient safety, comfort and dignity.
- Worked closely with fellow nursing professionals to identify strategies for practice development and improvement.
- Collaborated with multidisciplinary healthcare specialists to devise, implement and modify plans of care defining patient outcome goals.
- Communicated with external departments to facilitate critical patient admissions.
- Monitored delivery of patient care for entire unit, including implementation of care plans.
- Recognised and managed workplace risks, immediately determining best methods for resolution.
- Determined and implemented nursing standards and structures for better patient care practices.
- Dealt with emergencies with calm and composure.
- Stayed up-to-date on the latest nursing developments to provide best patient care.
- Followed modern nursing standards for optimum treatments and patient protection.
- Complied with quality healthcare standards to uphold hospital reputation.
Registered staff nurse
Emergency department
Nottingham, Nottinghamshire
2009.10 - 2016.09
- Collaborated with multidisciplinary team members for holistic patient care.
- Conducted regular ward rounds, promoting health and wellbeing of patients.
- Achieved successful treatment outcomes by meticulously following doctor's instructions.
- Upheld the highest standards of professional ethics whilst dealing with sensitive information.
- Complied strictly with infection control protocols, preventing cross-contamination in the department.
- Demonstrated excellent time management skills whilst handling multiple responsibilities simultaneously in a fast-paced environment.
- Complied strictly with infection control protocols, preventing cross-contamination in the ward.
- Delivered high-quality nursing services to enhance patient satisfaction.
- Administered prescribed medications, alleviating symptoms.
- Maintained accurate patient records, ensuring data integrity.
- Ensured cleanliness and hygiene in the department, creating a sterile environment for recovery.
- Ensured cleanliness and hygiene in the department, creating a sterile environment for recovery.
- Aided in the smooth operation of medical equipment, ensuring its optimal functioning.
- Provided emotional support to patients' families during tough times.
- Managed emergency situations effectively, maintaining calm under pressure.
- Educated patients about their conditions to promote self-care post-discharge.
- Facilitated therapeutic communication with patients to understand their needs better.
- Provided comprehensive patient care, achieving improved patient comfort.
- Managed patient discharges, providing relevant follow-up care advice with required prescriptions and medication.
- Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
- Delivered consistently high standards of individualised nursing care, best maintaining patients' health and wellbeing.
- Administered medication with meticulous attention to detail.
- Implemented and updated treatment plans in collaboration with doctors.
- Disposed of samples and hazardous waste to prevent infection.
- Safely operated hoists, wheelchairs and transfer equipment to securely manoeuvre patients.
- Thoroughly disinfected and correctly stored hospital equipment to safeguard health of staff and maintain order within ward.
- Managed high-volume caseloads of up to 100+ patients per shift.
- Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
- Built caring, compassionate relationships with patients, providing emotional support and encouragement during their time within the emergency department.
- Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
- Quickly responded to medical emergencies, working calmly and professionally under pressure.
- Maintained accurate, up-to-date patient records, maximising data accuracy.
- Monitored and recorded patient condition, carrying out and reporting regular observations.
- Established positive rapport with patients and families through active listening and compassionate care.
- Delivered life support with updated first aid and CPR training.
- Conducted informative handovers at shift end through concise and accurate reporting and communication.
- Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
- Administered medication in line with stringent drug regulations.
- Administered oxygen and medication to achieve optimum health outcomes.
- Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions.
- Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
- Supported physicians and consultants with tests and procedures.
- Prioritised health problems to assist patients in complex, urgent or emergency situations.
- Ordered, dispensed and administered prescribed medications and medical products.
- Liaised with senior physicians to plan timely, successful patient discharges.
- Followed modern nursing standards for optimum treatments and patient protection.
- Dealt with emergencies with calm and composure.
- Used oral, topical and IV medications to manage patient symptoms.
- Stayed up-to-date on the latest nursing developments to provide best patient care.
- Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
- Complied with quality healthcare standards to uphold hospital reputation.
- Helped deliver stabilising and life-saving treatments during medical emergencies.
- Tracked and addressed patient pain levels, helping promote healing by minimising discomfort.
- Eased family anticipation by updating regularly on patient progress, developments and treatment changes.
Education
BSC leadership and innovation - Nursing
Nottingham Trent University
Nottingham 2000.09 - 2022.06
Diploma of Higher Education - Nursing
Diploma in adult nursing
Nottingham University 2006.09 - 2009.09
Skills
- Trauma patient handling
- Advanced cardiac life support
- Compassionate care giver
- Blood draw techniques
- Anatomy and physiology understanding
- Paediatric assessment
- Observed confidentiality
- IV infusion set-up
- Triage procedures
- Compliance with nmc standards
- Resilience and endurance
- Patient advocacy
- Evidence-Based Practice
- NMC-registered
- Direct patient care
- Clinical judgement
- NHS clinical and operations experience
- Vital signs monitoring
- Palliative Care
- Pain management
- Discharge support
- Admission avoidance
- Exceptional bedside manner
- Wound care expertise
- Clinical assessment
- Excellent clinical decision making
- Electronic medical record (EMR) software management
- Patient triage
- Accurate record-keeping
- Holistic care
Timeline
Clinical nurse advisor
East Midlands Ambulance Service
2024.03 - Current
Clinical services manager
City care
2022.10 - 2024.03
Lead nurse for flow and capacity ( Site Matron)
Nottingham University Hospitals
2019.08 - 2021.08
Ward manager
Nottingham University Hospitals
2016.08 - 2022.01
Registered staff nurse
Emergency department
2009.10 - 2016.09
Diploma of Higher Education - Nursing
Diploma in adult nursing
2006.09 - 2009.09
BSC leadership and innovation - Nursing
Nottingham Trent University
2000.09 - 2022.06