Dawn Perks
Worcester,Worcs
Summary
Resourceful Administrator experienced in office management, customer service, and database management. Motivated teams and streamlined operations through analytical problem-solving and persuasive communication. Maintained accurate and compliant records by demonstrating comprehensive knowledge of GDPR and related regulations.
Overview
21
21
years of professional experience
7
7
years of post-secondary education
Work history
Administrator
NHS Hereford and Worcester
, Worcestershire
2025.07 - 2025.12
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Streamlined office operations through implementation of administrative procedures that improved workflow.
- Improved record keeping system with attention to detail and thoroughness.
- Compiled essential data into spreadsheets to facilitate better understanding of business performance.
- Facilitated internal communications with clear and concise memos and bulletins.
- Maintained confidentiality of sensitive information in accordance with established protocol.
- Interacted with customers via phone, email, and in-person to provide accurate service information and support.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Administration Assistant/Lead First Aid
Prince Henry's High School
Evesham, Worcestershire
2005.01 - 2025.05
- Coordinated travel logistics for staff and pupils, ensuring timely support for educational activities.
- Instructed pupils on First Aid
- Complied carefully with procedures, upheld standards of quality administration.
- Ensured data accuracy with meticulous record keeping practices.
- Facilitated smooth running of daily operations through diligent calendar management.
- Fostered a collaborative environment by assisting colleagues with administrative tasks.
- Prepared reports to support decision-making processes.
- Supported budgeting process through careful expense tracking and reporting activities.
- Resolved administrative problems by analysing information and identifying solutions.
- Streamlined workflow by prioritising tasks according to urgency and importance.
- Organised and maintained digital filing systems, contributing to increased office efficiency.
- Handled sensitive information, maintained confidentiality at all times.
- Scheduled and coordinated meetings, fostering clear communication within the team.
- Distributed correspondence for efficient dissemination of information across departments.
- Maintained office supplies inventory for seamless operations.
- Performed general clerical duties to support daily operations.
- Communicated professionally with clients, cemented positive relationships.
- Handled petty cash transactions, ensured proper financial management within office.
- Processed client requests for enhanced customer satisfaction.
- Organised travel arrangements to ease the schedule of senior staff members.
- Managed incoming calls, ensured effective communication channels.
- Responded to telephone enquiries from clients, vendors and members of public.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Sorted and distributed business correspondence to correct department or staff member.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Received and screened high-volume internal and external communications, calls and email.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Examined, scanned and input documents in software system.
- Arranged filing systems for easy use and retrieval by personnel.
- Wrote professional letters, emails and memoranda for business communication.
- Kept adequate office supplies on hand to support staff and business requirements.
- Opened and routed business parcels and letters.
- Produced clean, error-free professional business correspondence for office team.
- Gathered information, created charts and produced reports for staff.
- Transcribed or scanned data to create new files.
- Implemented rigorous staff training programmes enhancing overall team performance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Carried out thorough injury assessments, identifying appropriate treatment rapidly.
- Kept first aid kits well-stocked and ready for immediate use in emergencies.
- Maintained calm environment during emergencies to ease patients' distress.
- Collaborated with emergency services for efficient rescue operations.
- Assisted paramedics on scene, improving overall patient care.
- Performed regular checks on emergency equipment ensuring they were in proper working condition.
- Comforted distressed individuals using empathy and good listening skills during tough times.
- Trained pupils in basic first aid procedures.
- Updated knowledge on latest first aid techniques regularly, enhancing service quality.
- Demonstrated use of first aid equipment to educate others and promote safety awareness.
- Attended refresher courses in CPR, adult resuscitation and emergency scene management to comply with required training.
- Documented injuries and treatment provided to maintain log records.
- Maintained safe, secure environments through careful risk assessments.
- Maintained compliance with health and safety regulations in all transport activities.
- Handled logistical problems efficiently, minimised disruptions in services provided.
- Handled customer complaints promptly, improved overall service satisfaction levels.
- Supervised loading procedures, ensured compliance safety at all times.
- Oversaw administrative tasks related to transport operations.
- Built and maintained favourable partnerships with carriers and vendors.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Oversaw database to maintain updated records and accuracy.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Delivered new hire training and mentored established staff on processes and procedures.
Education
Level 3 Award in First Aid at Work refresher - First Aid
Action Point Training
Pershore, Worcestershire 2025.01 - 2028.01
BTEC - Business and Finance
Worcester College of Technology
Worcestershire 1995.09 - 1997.07
Passed all modules - European Computer Driving Licence
Learn Direct
Worcestershire 1995.09 - 1997.07
Skills
- Child development assessment
- Impact evaluation
- Conducting assessments
- Staff training expertise
Timeline
Administrator
NHS Hereford and Worcester
2025.07 - 2025.12
Level 3 Award in First Aid at Work refresher - First Aid
Action Point Training
2025.01 - 2028.01
Administration Assistant/Lead First Aid
Prince Henry's High School
2005.01 - 2025.05
BTEC - Business and Finance
Worcester College of Technology
1995.09 - 1997.07
Passed all modules - European Computer Driving Licence
Learn Direct
1995.09 - 1997.07