Dawn Johnson
Worthing,West Sussex
Summary
Dedicated in customer service. I have enjoyed working with the general public, especially working in the charity shop prior to my move from Surrey. I have always had a kind and caring nature. I am currently volunteering at my local Guild care, which I enjoy greatly.
I am a committee member of The Broadwater working mens club, where I am also a first aider.
I hold a food hygine certificate, which is needed as 3-4 times a year we hold a afternoon tea and cake for the elderly members.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work history
Balloon display assistant
Sussex Balloon shop
Worthing, West Sussex
06.2023 - 12.2025
- Contribute ideas during weekly team meetings for upcoming promotion plans.
- Rotate stock to keep displays fresh, tidy, and customer-ready.
- Update seasonal decor to match current trends and promotional offers.
Customer service supervisor
Waitrose & Partners
Kingston upon Thames, Surrey
01.2019 - 09.2022
- Motivated team members to exceed personal performance goals for enhanced productivity.
- Tracked order status, quickly resolving any issues or delays.
- Enhanced customer service delivery by providing training to new staff members.
- Established standard procedures for effective conflict resolution among team members.
- Coordinated shift schedules to ensure full coverage during peak times.
- Cultivated a supportive work environment, promoting teamwork amongst colleagues.
- Alleviated customer complaints, reducing escalations to management.
- Delivered exceptional service by handling complex enquiries promptly and professionally.
- Trained, led and motivated a team of 8 casiers to deliver customer service excellence on .
SEN Assistant
Sutton and Kingston council
Kingston upon Thames, Surrey
01.2003 - 07.2013
- Support for children with life liminting illnesses.
- Handled confidential information, maintaining discretion and integrity.
- Facilitated smooth running of operations through efficient task management.
- 1 to 1 support, ensuring the childrens needs are met, and safety.
Education
GCSEs - Maths, English,Art,
Wickersley comp school
Rotherham 09.1976 - 07.1980
Skills
- Refund authorisation
- Customer satisfaction monitoring
- Knowledge of payment systems
- Time efficiency
- Customer Service
- Calm under pressure
- Cash management
- Staff training
- Loss prevention
- Daily cash reconciliation
- Money management
- Product bagging
- Customer assistance
- Return and exchange processing
Affiliations
- Swimming
- Dancing
- Walking dogs
Timeline
Balloon display assistant
Sussex Balloon shop
06.2023 - 12.2025
Customer service supervisor
Waitrose & Partners
01.2019 - 09.2022
SEN Assistant
Sutton and Kingston council
01.2003 - 07.2013
GCSEs - Maths, English,Art,
Wickersley comp school
09.1976 - 07.1980