Dawn Hardy
Herne Bay,Kent
Summary
Enthusiastic and confident professional with 24 years of customer service and retail management experience, who is passionate about being part of a successful and productive team. Strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Sales Assistant
Tesco
Herne Bay
06.2024 - Current
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Baked and packaged bread and pastries items efficiently to expedite sales process.
Interior & Gift Department Manager
Johnsons Leisure
Whitstable, Kent
07.2017 - 06.2024
- Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
- Expanded customer base through strong service
- Addressed customer issues with compassion and professionalism, ensuring successful resolution.
- Conducted audits and risk assessments
- Closely monitored competitors
- Closely monitored stock levels, effectively managing inventories and logistics to maximise sales potential.
- Analysed sales to identify top-performing products.
- Reviewed sales performance across multiple product lines, launching promotions as needed to boost revenue.
- Reduced surplus stock by creating promotions and clearance lines.
- Produced attractive signage for products, offers and sales promotions.
- Designed eye-catching shop displays
- Sourced new suppliers to boost product offerings and increase profit margins
- Built long-term supplier relationships with suppliers to establish quality and competitive pricing.
- Negotiated contracts and improved prices and terms with suppliers to make business savings.
- Prepared and raised purchase orders for new merchandise
Manager
Pink Flamingo Boutique
Whitstable, Kent
10.2014 - 04.2015
- Generated repeat business through exceptional customer service
- Conducted stock inventories once per quarter
- Hired, trained and developed new staff members
- Cashing up and banking
- Assigned employees to specific duties to best meet the needs of the shop
- Administration to adhere to audit procedures
- Merchandising shop floor and windows
- Implementing promotional and advertising ideas
- Deliveries and transfers
- Key holder for 3 shops
Shop Floor Supervisor
New Look
Bluewater
09.2012 - 10.2014
- Interviewed job candidates and made staffing decisions
- Assigned employees to specific duties to best meet the needs of the shop
- Instructed staff on appropriately handling difficult and complicated sales
- Sale preparation
- Authorised payments and merchandise returns
- Key holder
- Daily administration to adhere to audit procedures
- Managed a team of 80+ staff
- Covering manager for other stores
- Payroll and wage queries
- Trained and developed new associates on POS system
- Conducted stock inventories once per quarter
- Deliveries and transfers
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to cover peaks and lows in footfall
- Cashing up and banking
- Visual merchandising
Assistant Manager
Warehouse, House of Fraser
Bluewater
09.2010 - 09.2012
- Interviewed job candidates and made staffing decisions
- Planned budgets and authorised payments and merchandise returns
- Payroll and wage queries
- scheduled staff rotas to cover peak and low trade
- Visual merchandising/commercial awareness
- Deliveries and transfers
- Relief manager for other stores
- Daily admin to adhere to audit procedures
- Sale preparation
Shop Floor/Stockroom Manager 2003-2010
Faith Shoes
Bluewater
06.2003 - 05.2010
- Hired, trained and developed staff
- Conducted stock takes per quarter
- Key holder
- Staff payroll
- Relief managers for other stores
- Visual merchandising
- Deliveries and transfers
- Sale preparation
- Cashing up and banking
- Authorised payments and merchandise returns.
Till & Customer Service Supervisor
Wilkinsons
Bexleyheath
01.2001 - 05.2003
- Managed 20 staff
- Key holder
- Assigned employees to specific duties to best meet the needs of the shop
- Instructed staff on appropriately handling difficult and complicated sales
- Planned budgets and authorised payments and merchandise returns
- Trained and developed new associates on POS system
- Scheduled staff shifts to cover peaks and lows in footfall
Education
N.V.Q 1&2 - Hair dressing and beauty therapy
Bexley college
1999
GCSE -
Abbey Wood school
1997
Skills
- Excellent customer service skills
- Adaptable
- Organised
- Hard working and reliable
- Staff training and development
- POS systems
- Detail-orientate
- Merchandising
- Goal orientated
- Bank deposit procedures
- Opening and closing procedures
- Multitasking Abilities
- Active Listening
- Self-Motivated
References
Available on request
Timeline
Sales Assistant
Tesco
06.2024 - Current
Interior & Gift Department Manager
Johnsons Leisure
07.2017 - 06.2024
Manager
Pink Flamingo Boutique
10.2014 - 04.2015
Shop Floor Supervisor
New Look
09.2012 - 10.2014
Assistant Manager
Warehouse, House of Fraser
09.2010 - 09.2012
Shop Floor/Stockroom Manager 2003-2010
Faith Shoes
06.2003 - 05.2010
Till & Customer Service Supervisor
Wilkinsons
01.2001 - 05.2003
N.V.Q 1&2 - Hair dressing and beauty therapy
Bexley college
GCSE -
Abbey Wood school
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