Karen Rooke
Chatham,Kent
Summary
I am a dedicated and committed professional with proven expertise in customer service, sales, and retail operations. I consistently demonstrate exceptional communication and listening skills, ensuring effective resolution of complaints and queries with professionalism and respect. I am skilled in point-of-sale systems, cash handling, and achieving sales targets while maintaining punctuality and reliability at all times. I am a collaborative team player committed to fostering a positive work environment through kindness and respect. I am eager to continue learning and widening my knowledge in the sales field.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
Sales assistant
H Samuels
Gillingham, Kent
06.2005 - 10.2023
- Offered personalised shopping advice to enhance customer experiences, ensuring I maintain a professional and friendly approach
- Maintained excellent communication skills to ensure customers felt confident and at ease in their experience and purchases
- Ensured stock replenishment in a timely manner to maintain product availability, as well as conducting daily checks to manage stock levels accurately
- Handled high-pressure situations calmly and in a timely manner
- Learnt about new products quickly, providing comprehensive guidance and support to customers.
- Handle customer complaints and queries in a professional manner and seek resolutions promptly
- Supported junior staff and new starters to ensure effective teamwork and a positive working environment was maintained
- Mange till operations smoothly and promptly to reduce waiting time for customers
- Handled funds transactions swiftly and carefully ensuring accurate accounting in the format of cash and card payments
Cleaning supervisor
Sainsburys
Gillingham, Kent
02.2001 - 05.2005
- Maintained a safe working environment through meticulous adherence to safety protocols.
- Ensured cleanliness standards met with regular inspections of work areas to ensure the company maintained high standards at all times
- Provided training for new staff members to ensure quality service delivery.
- Ensured I was a key team player and supported all staff
- Followed company policy in relation to health and safety and hygiene
- Provided excellent customer service
- Increased team productivity through effective staff planning, coordination and task delegation.
Education
GCSEs -
Aldershot Manor
Aldershot 09.1979 - 07.1984
Skills
- Excellent customer service skills
- Effective communicator with good listening skills
- Excellent time keeper who remains punctual
- Brilliant team player maintaining respect and kindness at all times
- Responsible key holder
- Point of sale expertise
- Sales target achievement
- Cash handling
- Ability to handle complaints and queries in a friendly and respectful manner
Timeline
Sales assistant
H Samuels
06.2005 - 10.2023
Cleaning supervisor
Sainsburys
02.2001 - 05.2005
GCSEs -
Aldershot Manor
09.1979 - 07.1984