Dawn Hannon

Dealing with customers enquiries and purchase of rail tickets via Booking Office and also assistance on TVM if required.

Working along the whole of Cross City South line as a Rest Day Relief working 5 stations per week but have covered all 9 stations along the line.

Assisting with journey planning and purchasing of advance rail tickets trying to get the best value for customers.

Working within local emergency agreements and adhering to Health and Safety procedures.

Carry out regular security checks throughout stations ensuring premises and facilities are adequate for both passengers and staff.

Dealing with rail disruption efficiently relaying information on rail replacements, delays and any other information which could assist the passenger with their journey, showing empathy and patience in this sometimes highly stressed situations

Carrying out all passenger assists required, including use of ramp, visually impaired assistance and just general assistance such as helping with luggage etc and logging assists via the Passenger Assist app.

Provided companionship and support to children with physical and mental disabilities.

Facilitated respite for families by enabling free time through care services.

• Transported children from school to various activities, including swimming and ice skating.
• Accompanied children on outings to the cinema and shopping trips.
• Supervised children at home, ensuring safety while families enjoyed leisure time.

Typed all office correspondence, including memos, letters, reports, and invoices.

Managed all telephone calls, delivering clear messages to colleagues.

Supported Midlands Regional Organiser with accurate diary management.

Addressed member telephone queries, providing assistance to resolve issues effectively.

Keeping a neat and accurate filing system

Typed departmental documents, including letters, invoices, reports, and statements.

Managed all departmental calls and recorded messages accurately.

Maintained filing systems by ensuring all office documents remained current and filed correctly.