- Walking / hiking
- Cycling
- Horse riding
- Reading
Dawn Aver
Ferndown,Dorset
Summary
Experienced professional with a strong background in customer relationship management and project management, currently serving as a Bathroom Installation Worker at Bailey Bathrooms in Ferndown. Demonstrates expertise in equipment maintenance and quotation preparation, ensuring seamless communication and satisfaction for clients. Previously held the role of Office Administrator at Bailey Bathrooms, managing office operations and supporting sales engagements. Earlier experience as a Nursery Practitioner at Talbot Woods Day Nursery involved facilitating educational activities and maintaining positive relationships with parents. Career goals include further enhancing skills in project management and customer service to drive business success.
Overview
25
25
years of professional experience
Work History
Bathroom Installation Worker
Bailey Bathrooms
FERNDOWN
03.2020 - Current
- Assisted in bathroom installation processes including removal of old tiles and painting.
- Supported communication and liaison with customers to ensure satisfaction.
- Handled administrative tasks such as preparing quotations and scheduling appointments.
Office Administrator
Bailey Bathrooms
FERNDOWN
01.2004 - 02.2020
- Handled all aspects of office administration, including filing, invoicing, and quoting.
- Assisted in appointment scheduling and customer communication.
- Supported front-of-shop engagements by interacting with customers and aiding in sales.
Nursery Practitioner
Talbot woods Day nursery
Bournemouth
02.2001 - 04.2003
- Facilitated educational play activities to enhance children's learning experiences.
- Facilitated various events to engage children in creative and educational activities.
- Administer hygiene and care routines for children to promote health and well-being.
- Oversaw staff operations to ensure effective collaboration and performance management.
- Facilitated communication with parents regarding children's daily activities to enhance engagement and support.
- Documented children's observations for subsequent discussions with parents.
- Ensured company policies, procedures and operational practices were followed.
- Maintained tidy work environment to practise safety and hygiene protocols.
- Maintained positive relationships with parents.
- Provided children with positive, happy and supportive environments throughout playtime activities.
- Maintained confidentiality of all sensitive information relating to children and their families, upholding professional standards and trust.
- Administered first aid and medication as required, following strict guidelines and procedures to maintain children's health and well-being.
Education
NVQ Level 3 - NNEB
Weymouth College
Weymouth1995
GCSEs - GCSE
OCEA
Hohne, Germany1991
Skills
- Customer relationship management
- Project management
- Equipment maintenance
- Quotation preparation
Interests
Timeline
Bathroom Installation Worker
Bailey Bathrooms
03.2020 - Current
Office Administrator
Bailey Bathrooms
01.2004 - 02.2020
Nursery Practitioner
Talbot woods Day nursery
02.2001 - 04.2003
NVQ Level 3 - NNEB
Weymouth College
GCSEs - GCSE
OCEA