- Sports & Fitness
- Reading
- key market trends and innovative developments
Brandon Luffman
Abergele
Summary
Results-driven GBIS & ECO4 Installation Manager with expertise in leading insulation and renewable programmes. Specialises in PAS 2030/2035 compliance, quality assurance, and supplier negotiation. Builds scalable processes, reduces rework, and enhances audit readiness. Delivers high-quality outcomes across multi-trade operations while fostering strong relationships with clients and teams to drive operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
GBIS & ECO4 Installation Manager
Eco 247 Ltd
04.2024 - Current
- Manager of the year 2025-2026
- Lead nationwide delivery of GBIS and ECO4-funded Air source heat pumps, solar panels, loft insulation, Internal wall insulation, cavity wall insulation and ventilation programmes.
- Manage 20+ installers and subcontractors across various workstreams, consistently delivering 20+ installations per week.
- Successfully mobilised and established an in-house CWI team, replacing the external contractor model to improve quality control, delivery timescales and commercial performance.
- Drove quality improvements through structured snag management processes, reducing rework, repeat visits, and customer complaints.
- Developed and implemented SOPs for IBG applications and loft installation standards, ensuring compliance with downlight protection and boarding requirements.
- Produced photographic training materials to enhance installation consistency and support faster onboarding.
- Maintain full PAS 2030/2035 audit-ready evidence packs including photographic records and compliance documentation.
- Oversee nationwide materials logistics, stock control, sourcing and supplier performance management.
- Negotiate improved supplier commercial terms, including securing annual rebate agreements and strengthening merchant relationships.
- Manage workforce planning, diary coordination, timesheet approvals, holiday scheduling and contractor invoice approvals.
- Provide hands-on site leadership during peak demand, supporting installations directly to maintain delivery targets.
- Oversaw external contractors to ensure alignment with programme standards and KPIs.
- Produce operational updates, KPI reports and business intelligence reporting to support senior management visibility.
- Engage and collaborate with new potential business partners / subcontractors to further business potential and increase revenue streams.
- Coordinated with project managers to monitor project progress, addressing technical challenges and ensuring timely completion.
- Streamlined installation processes through the introduction of new technologies and methodologies.
- Implemented health and safety protocols on site, safeguarding the wellbeing of staff and clients.
- Fostered strong relationships with clients, suppliers, and team members, promoting a culture of excellence.
- Lead performance management and disciplinary processes where required.
- Conducted regular team meetings to discuss project updates, challenges, and strategies for improvement.
- Managed after-sales support, resolving any installation-related queries or problems.
Sole Trader – Joinery / Multi-Trade Operative
BL Properties
01.2023 - 01.2024
- Executed domestic joinery and refurbishment projects, ensuring high professional standards and client satisfaction.
- Completed various projects including kitchens, doors, first and second fix works, repairs, and finishing, enhancing overall property aesthetics.
- Coordinated full project lifecycle, facilitating customer liaison, accurate quoting, efficient scheduling, and timely completion.
- Maintained strong customer satisfaction through attention to detail and quality workmanship.
Sales Account Manager
Reflex Allen
11.2021 - 11.2022
- Managed various key acounts including Aston martin, Cummins, Leyland and other Tier 1 OEM's
- Negotiated services and managed account performance to align with commercial growth strategies.
- Managed automotive, commercial, and defence sector accounts across the UK to drive client satisfaction and retention.
- Produced monthly management reports and developed Excel/Power BI dashboards to track and analyse KPIs for strategic insights.
- Collaborated with internal teams to ensure technical, quality and delivery requirements were achieved.
- Managed portfolio of key accounts, fostering long-term relationships to secure client loyalty and repeat business.
- Participated in trade shows and industry events to network with potential clients and stay abreast of market developments.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
- Negotiated contracts with new and existing clients, maximising profit margins and sales revenue.
- Maintained relationships with customers by providing ongoing support, information and guidance.
- Proposed and helped implement new and innovative strategies to meet and exceed department's profit and revenue targets.
Technical Sales
Reflex Allen
07.2021 - 11.2021
- Analysed operational data to uncover actionable improvement opportunities.
- Prepared carbon-neutrality reports and presentations for senior leadership to inform strategic decision-making.
- Facilitated budgeting and strategic planning initiatives to enhance financial oversight.
Senior Quality Inspector
Reflex Allen
06.2021 - 08.2021
- Reviewed products against quality standards to identify non-conformities and ensure compliance.
- Maintained inspection records and monitored supplier performance to uphold quality assurance protocols.
- Interpreted technical drawings and customer specifications to support accurate product assembly.
Director / Site Manager
BL Properties
06.2019 - 06.2021
- Established and managed construction and property development business, overseeing all operations and project delivery.
- Managed subcontractors and full-time staff across multiple live sites.
- Delivered new builds, extensions and refurbishments, ensuring safety and adherence to specifications for client satisfaction.
- Coordinated schedules and materials procurement while managing client communications across multiple live sites.
Education
Business Administration -
Llandrillo College
Llandudno, CWYA-Level - Law
Llandrillo College
Llandudno, CWYA-Level - Finance
Llandrillo College
Llandudno, CWYGCSEs - Mathematics, English, Chemistry, Biology, Physics & Physical Education
Ysgol Emrys Ap Iwan
Abergele, CWYSkills
- Installation oversight
- Project management
- Quality control
- Health and safety compliance
- Performance management
- Process improvement
- Materials logistics
- Technical liaison
- Operational reporting
- Risk Management
- Contract negotiation
- Negotiation expertise
- Client relationship building
- Customer relationship management
- Customer engagement
- Team leadership
- Workforce planning
- Effective communication
- Technical communication
- Decision making
- Problem solving
- Critical-thinking
- Strategic planning
- Strategic thinking
- Technical troubleshooting
- Knowledge of british standards
- Time-management
- Computer literacy
- Leadership qualities
- Relationship-building
- Strategic thinking
Additional information
Manager of the Year 2025-2026 – Managers top performer, Advanced Microsoft 365, Excel, Power BI and CRM system proficiency., Asbestos Awareness Certified., Full UK Driving Licence., Committed to continuous professional development and ongoing training.
Custom Section
- Nationwide Programme & Operations Management (GBIS & ECO4)
- PAS 2030/2035 Compliance & Audit Governance
- In-House Team Mobilisation & Contractor Oversight
- Commercial Cost Control & Supplier Negotiation
- Operational Process Engineering & SOP Development
- Quality Assurance & Performance Optimisation
- Workforce Leadership, Coaching & Performance Management
- Customer Experience & Escalation Resolution
- Data Reporting, KPI Tracking & Business Intelligence (Excel / Power BI)
Interests
Accomplishments
- Manager of the year 2025-2026 - Consistently demonstrated exceptional performance, reliability and dedication, standing out as the top performer of the year
Timeline
GBIS & ECO4 Installation Manager
Eco 247 Ltd
04.2024 - Current
Sole Trader – Joinery / Multi-Trade Operative
BL Properties
01.2023 - 01.2024
Sales Account Manager
Reflex Allen
11.2021 - 11.2022
Technical Sales
Reflex Allen
07.2021 - 11.2021
Senior Quality Inspector
Reflex Allen
06.2021 - 08.2021
Director / Site Manager
BL Properties
06.2019 - 06.2021
Business Administration -
Llandrillo College
A-Level - Law
Llandrillo College
A-Level - Finance
Llandrillo College
GCSEs - Mathematics, English, Chemistry, Biology, Physics & Physical Education
Ysgol Emrys Ap Iwan