DAVID J. M. D SOUZA
Feltham
Summary
Hardworking Customer Service Manager driven to exceed expectations and maximise customer satisfaction. Bringing 3+ years of professional experience in customer services.
Overview
9
9
years of professional experience
Work History
Operations Support Agent
FedEx
Feltham
06.2022 - Current
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Participated in operations team meetings to coordinate and assign project management tasks.
Kitchen Porter
Casna Workforce
Ascot
05.2022 - 07.2022
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
Customer Service Manager
Ladbrokes Coral Company
Ashford, Surrey, UK.
09.2018 - 04.2022
- Delivered exceptional customer service to grow business, resolve issues and maximise customer experience.
- Trained new hires.
- Compliance.
- Cash handling, think 21 policy, etc.
Physical Education Teacher
St. John of the Cross High School
Sanquelim, Goa, India.
08.2017 - 04.2018
- Taught game rules and techniques for a variety of sports, including athletics, football, basketball and table tennis.
- Coordinated all activities for sports days, including event set up, training students and assigning activities.
- Designed a wide variety of PE lessons for students, creating to ensure students gained full weekly exercise.
Physical Education Teacher
St. Lawrence High School
Agassaim, Goa, India.
10.2013 - 07.2017
- Taught game rules and techniques for a variety of sports, including athletics, football, basketball and table tennis.
- Coordinated all activities for sports days, including event set up, training students and assigning activities.
- Designed a wide variety of PE lessons for students, creating to ensure students gained full weekly exercise.
Football Coach
Goa Football Development Council
Panjim, Goa, India.
06.2013 - 10.2013
- Maintained safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Applied evaluation techniques and personal knowledge to assess abilities and assign players to correct positions.
- Improved performance through regular evaluation and providing conductive feedback.
Front Office Receptionist
Primo Bom Resort
Baga, Goa, India.
06.2011 - 11.2011
- Provided bookkeeping of important files.
- Directed clerical tasks including copying, faxing and file management.
- Adhered to security requirements by screening visitors, updating logs and issuing temporary passes.
Education
Bachelor - Physical Education
Don Bosco College, Goa, India.
2013
Bachelor - Computer Application
Don Bosco College, Goa, India.
2011
Certificate of Higher Education - Accounting, Auditing and Taxation
St. Xavier's Higher Secondary School, Goa, India.
2008
High School Education - Basic Education
St. Xavier's High School, Goa, India.
Moira, 2006
Skills
- Customer satisfaction focused
- Retail background
- Skilled multitasker
- Deadline-orientated
Timeline
Operations Support Agent
FedEx
06.2022 - Current
Kitchen Porter
Casna Workforce
05.2022 - 07.2022
Customer Service Manager
Ladbrokes Coral Company
09.2018 - 04.2022
Physical Education Teacher
St. John of the Cross High School
08.2017 - 04.2018
Physical Education Teacher
St. Lawrence High School
10.2013 - 07.2017
Football Coach
Goa Football Development Council
06.2013 - 10.2013
Front Office Receptionist
Primo Bom Resort
06.2011 - 11.2011
Bachelor - Physical Education
Don Bosco College, Goa, India.
Bachelor - Computer Application
Don Bosco College, Goa, India.
Certificate of Higher Education - Accounting, Auditing and Taxation
St. Xavier's Higher Secondary School, Goa, India.
High School Education - Basic Education
St. Xavier's High School, Goa, India.
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