Summary
Overview
Work History
Education
Skills
Additional Information
Custom
Affiliations
Timeline
Generic

David West

Kempston,Bedfordshire

Summary

Dedicated individual who strives to deliver excellent service while continuing to develop and implement learned skills. Exceptional quality of workmanship geared towards finding resolutions to complex situations. Ability to adapt, adjust and overcome situations while building interpersonal relationships within the professional field. Looking for opportunities to build and challenge my knowledge to continue to provide excellent service.

Overview

46
46
years of professional experience

Work History

Community volunteer

Community Hub 229 Kempston
Kempston, Bedford
01.2023 - Current
  • Responded efficiently to needs of elderly residents, ensuring their well-being and safety.
  • Prepared hot drinks and snacks for service users, offering a warm, welcoming environment for their duration of stay.
  • Assisted in organising community events, enhancing local engagement.
  • Helped with local art and cultural events, enhancing community cohesion.
  • Provided logistical support during community festivals to maintain smooth operations.
  • Built positive, productive client relationships for enhanced social support.

Field Operations Manager

BT/Openreach
South Midlands, Home Counties
12.2006 - 12.2022
  • Managed a team of 28 repair and fibre network field technicians in a region that delivered premiere services for residential and business customers.
  • Maintained a safe and compliant work environment.
  • Provided direction and support in meeting KPI's, key performance indicators, Safety,Productivity,Cost,Compliance.
  • Achieved results through coaching and performance management.
  • Identified and solve complex strategy problems to drive organizational goals.
  • Managed multiple work streams, including fibre spine delivery, infrastructure deployment, network adjustment and rural build
  • Manage sick absences and utilize the Disciplinary & Grievance procedures where necessary.
  • Liaised with partners and stakeholders to maintain customer relations.
  • Monitored all aspects of delivery to ensure customer service expectations were met within the agreed timeframe.
  • Ensured the workstack was healthy and delivers on QOS (quality of service) expectations.


Acting Senior Operations Manager

BT/Openreach
12.2010 - 09.2011
  • Responsible for North London Copper Repair, Overhead Network compliancy and Asset Assurance
  • Managing a team of 9 Managers and overall responsibility for 180.E-side, D-side and OH field engineers.
  • Enhanced safety in the area by implementing an SMS verification program and taking necessary actions for non-compliance
  • Managed SLGs (Service Level Guarantees), while balancing them with other costs and ensuring end-to-end service to drive well-balanced decisions
  • Worked with General Managers to ensure best practices were followed to remain productive and cost-effective
  • Implementation and restructuring of the working week pattern identifying savings of £200,000
  • Took the team through a change program and implemented new methods for performance management
  • Development of business strategy, decision-making, and performance management

Precision Testing Officer

BT
01.2000 - 01.2006
  • As a PTO, I was able to identify and fix major cable breakdowns using advanced testing methods and equipment such as OTDR (Optical Time Domain Reflectometer)
  • I ensured that my work was carried out with the highest quality, security, safety, and cost-effectiveness standards
  • This often required working under pressure and in extreme conditions outside regular working hours
  • Having a thorough understanding of the network and systems was crucial

Field Technician Major works/fibre jointer

BT
01.1987 - 01.2000
  • I was employed as a Fibre Optic/Network Infrastructure Build engineer
  • My main role was maintaining the Fibre and Copper Network, including both the Local and MU/CJ Networks
  • Working unsupervised or as part of a complex team, acting to secure customer service and satisfaction

British Army Solider

HM Government
UK, UK
06.1979 - 12.1986
  • Enhanced team morale by providing leadership and direction in high-pressure situations.
  • Developed tactical plans for deployment, enhancing combat effectiveness significantly.
  • Performed maintenance on military vehicles, increased overall fleet readiness.
  • Led daily physical training sessions to increase troop fitness levels.
  • Participated in reconnaissance missions to gather intelligence about enemy activities.
  • Conducted regular equipment checks for optimal operational efficiency.
  • Maintained high personal fitness levels, meeting stringent army requirements consistently.
  • Improved safety measures with rigorous adherence to the Army's standard operating procedures.
  • Upheld strict discipline standards, cultivated a professional military environment.
  • Instructed new recruits, facilitated their integration into the unit.
  • Assumed responsibility for sensitive materials; maintained integrity and confidentiality at all times.
  • Operated advanced military technology equipment; streamlined data collection processes.
  • Provided mentorship and guidance to junior soldiers; fostered a culture of respect and cooperation within the unit.
  • Maintained 100% accountability of all assigned equipment.
  • Responded to emergencies with speed, coherence and knowledgeable assistance.
  • Administered first aid and followed basic lifesaving procedures in emergency situations.
  • Documented and processed classified materials for units, maintaining complete confidentiality.
  • Followed instruction to complete exact requests of senior officers.
  • Operated weaponry and communication systems.

Education

Managing Safety - Health and safety

Institution of Occupational Safety and Health
UK
02.2022 -

E learning - Child Safe Guarding for School Governors

Virtual College
UK
04.2017 -

BTEC - Telecommunications

Telecommunications
Uk
09.1987 - 06.1998

Vocational Training - Managerial

British Telecom
UK
01.2007 -

Vocational training - Telecommunication

British Telecom Internal Training
UK
01.1987 -

CSE - Maths

Math's
Kempston, Bedford
05.1979 -

GCSEs - English

English
Kempston, Bedford
05.1979 -

GCSEs - Geography

Geography
Kempston, Bedford
05.1979 -

GCSEs - Combined Science

Science
Kempston, Bedford
05.1979 -

GCSEs - Social Economics

Social Economics
Kempston, Bedford
05.1979 -

Skills

  • Adapting to varied roles
  • Risk assessment
  • Time management
  • Personal safety protocols

Additional Information

I have always taken full responsibility for every task I have undertaken throughout my career at BT/ Openreach and the British Army. As a result, I have moved between different groups, progressed through the lines of promotion, acquired new skills, and expanded my knowledge. I am highly self-motivated and capable of working both independently and collaboratively as a part of a team. I possess excellent interpersonal skills, as well as strong leadership qualities. As a senior manager and an engineer in the field, I have realised that customer satisfaction is paramount. However, it is equally essential to achieve these goals cost-effectively and in a timely manner understanding time constraints and project targets need to be upheld. I understand that change is the new normal, and that in life I must adapt quickly. This requires the complete engagement of all staff and clear communication that explains the business reasons openly and honestly. I enjoy spending quality time with my family outside of work. I am actively involved in running a children's club for ages 5-9 at my local church. Additionally, I serve as a school governor for a local lower school and free school. I am passionate about sports, and though I used to play actively, these days I tend to watch more than participate.

Custom

  • BTEC Telecommunications
  • GCSE – Math's
  • Microsoft Excel
  • GCSE - Geography
  • GCSE - English
  • Microsoft Word
  • GCSE – Science
  • Microsoft PowerPoint
  • Microsoft Teams

Affiliations

  • Since taking early retirement I have enjoyed long walks with my dog and looking after my grandchildren along with my wife. I love gardening and take pride in keeping a smart garden. I love travel when the finances allow. I am an active member of a local church and will help others with travel, shopping and small DIY projects. I do like reading but struggle to generate enough time to do as much as I would like. I love watching all types of sports and until recently I was still playing football weekly.

Timeline

Community volunteer

Community Hub 229 Kempston
01.2023 - Current

Managing Safety - Health and safety

Institution of Occupational Safety and Health
02.2022 -

E learning - Child Safe Guarding for School Governors

Virtual College
04.2017 -

Acting Senior Operations Manager

BT/Openreach
12.2010 - 09.2011

Vocational Training - Managerial

British Telecom
01.2007 -

Field Operations Manager

BT/Openreach
12.2006 - 12.2022

Precision Testing Officer

BT
01.2000 - 01.2006

BTEC - Telecommunications

Telecommunications
09.1987 - 06.1998

Vocational training - Telecommunication

British Telecom Internal Training
01.1987 -

Field Technician Major works/fibre jointer

BT
01.1987 - 01.2000

British Army Solider

HM Government
06.1979 - 12.1986

CSE - Maths

Math's
05.1979 -

GCSEs - English

English
05.1979 -

GCSEs - Geography

Geography
05.1979 -

GCSEs - Combined Science

Science
05.1979 -

GCSEs - Social Economics

Social Economics
05.1979 -

Similar Profiles

CREATE PROFILE
David West