David Watkiss
Stoke-on-Trent,Staffordshire
Summary
Outgoing and reliable individual with genuine interest in providing excellent customer service and working in team-oriented environment. Skilled in communication and problem-solving, with knack for maintaining positive atmosphere and ensuring customer satisfaction. Prepared to contribute to achieving customer service excellence and operational efficiency in a security role.
With strong communication skills and friendly demeanour ensure positive customer interactions. Quick learner with ability to adapt to new tasks and environments. Ready to use and develop my customer service, knowledge and skills within a security role.
Overview
28
28
years of professional experience
Work history
Food production operative
FDL
Stoke-on-Trent, Staffordshire
2012.04 - 2025.02
- Coordinated with team members for smoother assembly line operations.
- Following critical control points in accordance with company policies adhering to BRC standards.
- Participated in team meetings to improve operational effectiveness.
- Operated machinery to meet daily production targets.
- Improved safety standards through strict adherence to regulations.
- Maintained a clean work environment, promoting overall well-being of staff.
- Cross-trained on different stations to assist with production needs.
- Maintained record of zero safety incidents and compliance with HASAW regulations.
- Ensured site chemicals were stored correctly in compliance with COSH regulations.
- Securing the site at the weekend.
- Carried out fire marshal duties.
Warehouse colleague
NISA DHL Logisics
Stoke-on-Trent, Staffordshire
2004.02 - 2012.12
- Coordinated with team members, enhancing overall efficiency.
- Streamlined workflow with detailed organisation of goods.
- Assisted in the training of new staff, fostering teamwork and knowledge sharing within the team.
- Demonstrated strong adherence to health and safety protocols, promoting a safe working environment.
- Operated lifting equipment to transport and store stock.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Stacked and organised freight at specified areas using boards or pallets.
- Upheld strict confidentiality whilst dealing with sensitive customer information during order processing.
- Assisted with loading and unloading of vehicles manually and using machines.
NVQ assessor
Groundwork
Milton , Cheshire
2000.05 - 2004.03
- Implemented tailored teaching strategies for enhanced learning experience.
- Improved learner retention rate by maintaining positive relationships with students.
- Enhanced learners' understanding by providing clear, concise feedback on assessment outcomes.
- Prepared detailed reports, ensuring accurate learner progress tracking.
- Provided ongoing support to learners throughout their NVQ journey, promoting high success rates.
- Provided candidates with training in all areas of landscaping and site security.
Civil engineer
D.Hamilton Civil engineering
Stoke-on-Trent, Staffordshire
1997.06 - 2004.01
- Managed resources efficiently to minimise waste during construction processes.
- Designed sustainable civil infrastructure for enhanced community welfare.
- Performed thorough risk assessments before initiating any project work.
Education
Customer service level 2 - Security
Highfield
MHE lowlevel -
DHL
Stoke Flt reach/counter balance/ telescpoic. -
JCB
Uttoxeter D32/33 assessors award -
North Nottinghamshire college
Worksop A1/A2 assessor certificates - Landscaping/site management
QCA
Stoke on trentACT Awareness, ACT Security certificates -
Highfield learning
2026-03
First aid level2 -
Highfield
2026-03
HASAW Level2 COSHH Level2 Hygiene Level3 - Warehouse/production
Flurest Day Lawson
Stoke on trent 2020-06
Skills
- Forklift training
- Production standards knowledge
- Safety protocol adherence
- Equipment operation
- Safety awareness
- Quality assessments
- Hazardous material handling
- Proactive and efficient
- Excellent communicator
- Metal detection
- Ability to use initiative
- Accurate weight checks
- Machinery operation
- Quality standards
- Safety consciousness
- Time efficiency
- Resilience under pressure
- Cleaning protocols for machinery
Additional Information
Currently in training for SIA licence .
Timeline
Food production operative
FDL
2012.04 - 2025.02
Warehouse colleague
NISA DHL Logisics
2004.02 - 2012.12
NVQ assessor
Groundwork
2000.05 - 2004.03
Civil engineer
D.Hamilton Civil engineering
1997.06 - 2004.01
Customer service level 2 - Security
Highfield
MHE lowlevel -
DHL
Flt reach/counter balance/ telescpoic. -
JCB
D32/33 assessors award -
North Nottinghamshire college
A1/A2 assessor certificates - Landscaping/site management
QCA
ACT Awareness, ACT Security certificates -
Highfield learning
First aid level2 -
Highfield
HASAW Level2 COSHH Level2 Hygiene Level3 - Warehouse/production
Flurest Day Lawson