Nirash Niththianandan
HARWICH,Essex
Summary
Accomplished professional with extensive expertise in customer service and care, operations management, and staff supervision. Demonstrates proficiency in cost control, quality assurance, and production deadline management. Skilled in machinery operations, machine calibration, and packaging machinery use, with a strong understanding of machinery maintenance. Adept at complaint resolution, money handling abilities, and order management. Proven track record in sales growth and relationship building and management. Committed to staff education and training while ensuring adaptability to shift work. Career goals include leveraging skills in a dynamic environment to drive operational excellence and enhance team performance.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Production Operative
EDME
Mistley, Essex
02.2023 - Current
- Closely monitored operations to verify compliance with health and safety regulations.
- Attended training to keep up to date on safety standards, production regulations and company best practices.
- Kept in line with safety standards by wearing Personal Protective Equipment (PPE) as instructed in company manuals.
- Collaborated with fellow team members to reach set production targets.
- Kept production areas clean and obstacle-free to minimise risk of accident or injury.
- Independently packaged and labelled items within tight deadlines.
- Used hand tools, jigs and and machinery safely to maintain safe working area.
- Followed production schedule to achieve set time scales and quality standards.
- Maintained accurate and updated records of work performed on day-to-day basis to inform management.
- Completed production timesheet during assembly and on completion of task.
- Cleaned machinery to maintain good health and hygiene standards.
- Trained in basic requirements of different workstations to best help group meet production targets.
- Transported items safely and responsibly to minimise risk.
- Maintained up-to-date reach truck license and H&S knowledge by participating in regular training.
- Worked with various racking systems, including drive-in, narrow aisle and pallet racking.
- Maintained safe and secure spacing between products to prevent overloading racks.
- Operated machinery to meet daily production targets.
- Supported shift supervisor with administrative tasks, streamlined operations..
- Conducted basic repairs on machinery, increasing operational uptime.
- Handled raw materials, prepared for production process.
- Independently operated production line equipment.
- Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
Head of Customer Service Representative and Shift Manager
Dominos pizza
London
06.2010 - 07.2015
- Assisted Assistant Manager in many duties including finalising sales
- Achieved top sales targets above everyone in the team and increased sales up to 12.8% monthly
- Answering phone calls and taking orders as well as dealing with customers and promoting new offers
- Deal to problems with orders or customer satisfaction in order to keep them as customers and not lose them by compensation for next time
- Make pizzas as a team knowing all the toppings off by heart and being able to work in a quick time without making a mistake on the pizza.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Collaborated with sales team to maximise product visibility and sales.
- Trained new hires for improved productivity and efficiency on the job floor.
Document scan supervisor
NHS - The L&D Hospital NHS Foundation Trust
Luton
07.2015 - 08.2018
- Supervising a team of 24 members of staff & monitoring daily work productivity
- Motivating team towards reaching daily targets and training new staff
- Working with Xerox printers, photocopiers and document scanners
- Arranging meetings to discuss individual work performance
- Organising patient health records for hospital appointments.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Organised team resources, resulted in improved project timelines.
- Managed daily operations to increase productivity.
- Conducted performance appraisals with employees for career development discussions.
- Provided constructive feedback to staff for improved performance levels.
- Monitored employee attendance records for maintaining discipline within the team.
Passenger service agent
Ryanair
London
08.2018 - 02.2023
- Assisted in ensuring passenger safety during emergencies, demonstrating quick decision-making abilities.
- Managed ticket counter operations diligently for streamlined processes.
- Accelerated check-in process by verifying passenger documents promptly.
- Managed lost-and-found enquiries, exhibiting problem-solving abilities under pressure.
- Collaborated effectively with security personnel for safe transit of passengers and luggage.
- Organised boarding gates with effective communication skills.
- Handled seat allocation tasks efficiently to ensure optimal cabin utilisation.
- Enhanced customer satisfaction by providing information regarding flight schedules and fares.
- Facilitated smooth baggage handling for improved passenger convenience.
- Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Handled disruption cases such as denied boarding situations or flight cancellations calmly.
- Checked passengers' tickets swiftly to streamline boarding procedures.
- Delivered excellent customer service to ensure repeat business from passengers.
- Assisted passengers at boarding gates, enabling prompt service and on-time flight departures.
- Checked-in luggage and confirmed carry-on items met security requirements.
Education
GCSEs - english/maths/science/B-Tec media/product design
St Bonaventures Catholic Comprehensive School
09.2004 - 07.2009
A-Levels - B- Tec Media
Havering College/ Redbridge collage
London 09.2009 - 06.2011
Skills
- Customer service and care
- Staff supervision
- Operations management
- Cost Control
- Machinery operations
- Quality assurance
- Production deadline management
- Machine calibration
- Attention to retail
- Complaint resolution
- Money handling abilities
- Staff education and training
- Order management
- Relationship building and management
- Goals and performance
- Sales growth
- Languages
- Machinery maintenance understanding
- Forklift training
- Reach truck handling
- Adaptability to shift work
- Packaging machinery use
Certification
- B -TEC Media
- Level 2 NVQ Work Skills
- Health and Safety
- Food and Hygeine
- The Chrysalis Programme
- NOCN Level 2 Award in Employability (QCF)
Affiliations
- Travelling, Adventures, GYM, Movies, Gaming
Languages
Tamil
Advanced
Timeline
Production Operative
EDME
02.2023 - Current
Passenger service agent
Ryanair
08.2018 - 02.2023
Document scan supervisor
NHS - The L&D Hospital NHS Foundation Trust
07.2015 - 08.2018
Head of Customer Service Representative and Shift Manager
Dominos pizza
06.2010 - 07.2015
A-Levels - B- Tec Media
Havering College/ Redbridge collage
09.2009 - 06.2011
GCSEs - english/maths/science/B-Tec media/product design
St Bonaventures Catholic Comprehensive School
09.2004 - 07.2009
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