Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Thomas

Hemingfield, Barnsley,South Yorkshire

Summary

Motivated professional driver with 28 years of experience, recognised for assessing operational needs and building relationships, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Straight talking people person who gives 100% to every aspect of his work.

Overview

31
31
years of professional experience

Work History

VIP Coach Driver

Wilfred Luxury Coaches Ltd
Doncaster, UK
10.2024 - Current
  • Dedicated First team driver for Sheffield Steelers
  • Built relationships with regular passengers, teams, players to ensure all their personal needs and requirements are fulfilled.
  • Football team transport.
  • Strategic baggage and kit loading to ensure all goods fit into the hold under the coach.
  • Delivered VIP clients safely to destinations using extensive knowledge of city streets and landmarks.
  • Working as a team on 2 man long distance jobs.
  • Cultivated client trust through discreet handling of confidential information.
  • Conducted routine vehicle checks, ensuring optimal performance.
  • Promoted company reputation for punctuality, cleanliness, reliability, and professionalism.
  • Actively listened to client requests-ensured a personalised journey each time.
  • Provided high-end service by anticipating passenger requirements.
  • Enhanced customer satisfaction with courteous and professional behavior.
  • Assisted elderly or disabled passengers, promoting an inclusive environment on board the coach.
  • Assisted passengers with luggage to improve service quality.
  • Safeguarded luggage during transit, reducing incidents of lost items.
  • Attended periodic training sessions diligently; kept updated with latest industry standards and procedures.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Improved customer satisfaction with professional interaction and assistance.
  • Maintained vehicle cleanliness for enhanced passenger experience.

Multi route franchise owner

DPD & DHL UK PARCEL
Hemingfield, Barnsley, South Yorkshire
03.2009 - 11.2024
  • Oversaw daily operations to achieve high productivity levels.
  • Developed appropriate resources to meet needs of diverse audiences.
  • Wrote reports outlining project progress and results.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered services to customer locations within target timeframes.
  • Reviewed customer history to recommend appropriate products and services.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Successfully delivered on tasks within tight deadlines.
  • Successfully maintained clean driving licence and access to reliable transportation.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Conducted research and gathered information from multiple sources to present clear results.
  • Completed opening and closing procedures, from product replenishment to budget control.
  • Provided exceptional customer service, resulting in repeat business.
  • Managed daily operations, ensuring smooth running of the business.
  • Responded promptly to roadside emergencies for swift client assistance.
  • Maintained optimal vehicle condition by performing regular inspections.
  • Avoided breakdowns with routine oil changes and preventative maintenance tasks.
  • Assessed vehicles for faults, diagnosed issues and planned corrective action.

Private coach driver - Free Lance AdHoc work

Beewise Executive Travel
Sheffield, UK
05.2017 - 09.2024
  • Demonstrated professionalism during long haul drives to ensure client satisfaction.
  • Ensured timely arrival at destinations by planning optimal routes in advance.
  • Adapted quickly to changing weather conditions whilst driving for safe transportation of passengers.
  • Ensured passenger safety with careful driving techniques.
  • Handled emergency situations calmly, ensuring passenger safety first.
  • Assisted elderly or disabled passengers, demonstrating compassion and empathy.
  • Performed safety checks before and after shifts, completing daily checklists.
  • Followed strict adherence to traffic rules, reducing accidents.
  • Kept updated on route changes and road constructions for seamless journeys.
  • Facilitated enjoyable journey experiences to increase customer loyalty.
  • Delivered punctual and reliable services for client trust.

Single route owner franchise for DPD

DPD
Hemingfield, Barnsley, South Yorkshire
02.1994 - 03.2009
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Oversaw logistics and operations to deliver process optimisations and efficiencies.
  • Served customers to drive sales and deliver top-quality experiences.
  • Improved efficiency and productivity by acquiring new skills.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Applied positive customer service approach to increase satisfaction levels.
  • Delivered services to customer locations within target timeframes.
  • Generated Key Performance Indicator reporting to drive better performance.

Education

Driver CPC - DQC holder -

DVLA

NVQ Level 2 - Bricklaying

Sheffield Training College
Sheffield, South Yorkshire
08.1994

GSCE’s -

Ecclesfield Comprehensive School
Sheffield, South Yorkshire
08.1992

Skills

  • Multi-drop delivery route planning
  • Physical warehouse clearance and sortation
  • Exceptional multi-tasker
  • Multi-site management
  • Multi-site operations
  • P&L ownership
  • Multi-drop delivery routes
  • Route management
  • Load lifting
  • Fleet management
  • Fleet coordination
  • In house fleet maintenance


Timeline

VIP Coach Driver

Wilfred Luxury Coaches Ltd
10.2024 - Current

Private coach driver - Free Lance AdHoc work

Beewise Executive Travel
05.2017 - 09.2024

Multi route franchise owner

DPD & DHL UK PARCEL
03.2009 - 11.2024

Single route owner franchise for DPD

DPD
02.1994 - 03.2009

Driver CPC - DQC holder -

DVLA

NVQ Level 2 - Bricklaying

Sheffield Training College

GSCE’s -

Ecclesfield Comprehensive School

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David Thomas