David Shaw
Skelmorlie
Summary
Results-oriented professional skilled in analytical thinking and problem-solving. Strong communication abilities and attention to detail. Proficient in managing complex data and customer interactions, ensuring empathetic and precise service. Committed to whatever the task may be, processing efficiently and delivering prompt, fair resolutions.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Claims technician
Sedgwick
Glasgow, Glasgow City
2024.01 - 2025.06
- Admin work for Sedgwick insurance claim validation.
- Creating new claims from clients within internal system (Darwin).
- Insurance claims from home damage due to Storm, Escape of Water, etc.
- Communicating with customers about available appointments for physical/digital inspection of the claim to ensure validity.
Return Reconciliation Specialist
Hewlett Packard Enterprise Financial Services
Bishopton/Erskine
2022.11 - 2023.11
- Worked at HPEFS in Erskine as a Returns Reconciliation Specialist.
- Responsible for the management of leased asset returns within the North American region.
- Collaborating with customer returns specialists across the globe to find out what assets were expected to be received.
- Used D365 as the asset management tool and Excel for further data analysis.
- Investigated any discrepancies in the returned assets.
- Responsible for escalating outstating assets yet to be processed to management.
- Strict SLA to ensure asset reconciliation process was completed on time.
- Maintained customer satisfaction and ensured no additional billing was applied to the customer’s account.
- Devised strategies with colleagues in daily meetings reviewing reports to delicate our workflow for the day (Power BI).
Education
Bachelor of Science - Mathematics and Astrophysics
University of Dundee
Dundee 2018.09 - 2022.05
Scottish Qualifications Certificate -
Largs Academy
Largs, North AyrshireSkills
- Highly numerate with great attention to detail
- Able to work to a tight deadline
- Professional use of Excel (Pivot tables, lookups, formulas), D365, Power BI and SAP BOE
- Experience with collaborating within a global team
- Confident using different programming languages for processing Scientific data and presenting it precisely/concisely
- Excellent verbal and written communication skills
- Computer languages: Python 3, MATLAB, Linux, Maple, LaTeX
Timeline
Claims technician
Sedgwick
2024.01 - 2025.06
Return Reconciliation Specialist
Hewlett Packard Enterprise Financial Services
2022.11 - 2023.11
Bachelor of Science - Mathematics and Astrophysics
University of Dundee
2018.09 - 2022.05
Scottish Qualifications Certificate -
Largs Academy