David Phillips
Lincoln,Lincolnshire
Summary
Dedicated professional with a strong foundation in automotive repair and workshop processes, complemented by impeccable customer service and communication excellence. Skilled in maintenance recommendation and warranty processing, ensuring reliability and punctuality in all tasks.
Having just completed the Vertu Evolution course, I am excited to be looking for the opportunity to take the next step in my career as Service Manager.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Service Advisor
Vertu Volkswagen
Lincoln
2021.08 - Current
- Managing customer expectations and keeping them informed throughout the service or repair of their vehicle.
- Manage the relationship between customer and workshop.
- Conducted follow-ups post servicing; ensuring complete client satisfaction after repair or maintenance work.
- Kept abreast of the latest automobile technologies, enhancing ability to guide customers on car maintenance practices.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Built rapport with customers, enhancing long-term relationships.
- Coordinated with technicians to ensure quality of service.
- Documented all services provided, maintaining comprehensive records.
Service Advisor
Stoneacre Motor Group
Grimsby
2019.06 - 2021.08
- Setting customer expectations and maintaining contact throughout the service or repair of their vehicle.
- Manage the relationship between the customer and the workshop.
- Managed challenging customer situations for resolution and customer retention.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Recommended additional services to customers based on their specific needs.
- Coordinated with technicians to ensure quality of service.
- Delivered excellent customer service by understanding and meeting their requirements.
Customer Service Advisor
Vertu Volkswagen-Lincoln
Lincoln
2016.11 - 2019.06
- Dealt face to face with customers entering the dealership, liaising between them and the branches service advisors ensuring the customer has a pleasant and relaxed experience.
- Carrying out general admin duties on a daily basis, including the use of the Kerridge system, managing paperwork and achieving targets within time deadlines.
- Visit customers homes or place of work to collect their vehicle if it requires work.
Data Collector
SIEMENS ENERGY-Lincoln
Lincoln
2014.06 - 2016.02
- Visiting residential and commercial premises to carry out safety checks on energy meters.
- This position required a lot of travelling, therefore I have built up a vast knowledge of certain regions. I covered the whole of Lincolnshire, Peterborough and Nottinghamshire. I am able to manage my own workload/schedule to achieve set targets within specific deadlines under pressure. I have excellent communication skills, customer service skills and very hardworking.
Meter Reader
G4S (UK)-Scunthorpe
Scunthorpe
2013.01 - 2013.07
- Visiting residential and commercial premises
- Collecting meter readings and data from each job
- Excellent customer service skills
- Superb communication skills
- Excellent time management skills
- The ability to meet deadlines and set targets
Manufacturing Technician
RPM Industrial Services Ltd-Grimsby
Grimsby
2009.04 - 2011.08
- General maintenance of CF1 and other areas
- Recording keeping of line history
- An awareness of health and safety in the workplace
- The ability to work as part of a team as well as on my own
John Turner Butcher
Baker, Sandwich Maker Ltd-Grimsby
Grimsby
2007.01 - 2009.04
- Assisting with the production of bakery products to tight deadlines
- Being creative and showing very good attention to detail
- The ability to work well as part of a team and alone
- Liaising with customers during collection of orders and ingredients
- An awareness of health and safety in the workplace
Education
GCSE - Maths, English and Science
The Lindsey and Community Arts College
Cleethorpes 2000.01 - 2004.01
Skills
- Automotive repair understanding
- Understanding workshop processes
- Impeccable customer service
- Communication excellence
- Maintenance recommendation
- Warranty processing
- Reliability and punctuality
Certification
Full UK Driving Licence
VWPC Service Advisor Accreditation - April 2023
Affiliations
- Marathon training
- Sport
Accomplishments
Completion of the Vertu Evolution course - February 2026
Vertu Dealership Colleague of the Year - 2023/24
Additional information
- Key skills
- Competent in the use of IT
- Good time management skills
- The ability to meet targets
- Excellent customer service skills
- Self motivated
- Hardworking
- Excellent time keeping
Timeline
Service Advisor
Vertu Volkswagen
2021.08 - Current
Service Advisor
Stoneacre Motor Group
2019.06 - 2021.08
Customer Service Advisor
Vertu Volkswagen-Lincoln
2016.11 - 2019.06
Data Collector
SIEMENS ENERGY-Lincoln
2014.06 - 2016.02
Meter Reader
G4S (UK)-Scunthorpe
2013.01 - 2013.07
Manufacturing Technician
RPM Industrial Services Ltd-Grimsby
2009.04 - 2011.08
John Turner Butcher
Baker, Sandwich Maker Ltd-Grimsby
2007.01 - 2009.04
GCSE - Maths, English and Science
The Lindsey and Community Arts College
2000.01 - 2004.01