David McLean

Took time away from work for personal reasons, during which I maintained and developed my technical skills through self-study and independent projects. Now fully ready to return to a professional IT role.

• Ensured data security through the implementation of robust backup procedures.
• Delivered excellent customer service by troubleshooting and resolving technical issues.
• Collaborated closely with team members to meet project deadlines effectively.
• Upgraded company hardware infrastructure leading to enhanced performance.
• Installed operating systems and applications, maintaining a high level of reliability.
• Assisted end-users to enhance their understanding of software applications.
• Managed server environment to ensure smooth business operations.
• Managed and maintained user accounts, permissions and security settings in Active Directory.
• Managed secure network access for remote workers successfully.
• Improved system performance with regular maintenance and updates.
• Setup, configured, and troubleshot Microsoft 365 applications.
• Troubleshot various incidents related to hardware, networks and software faults.

• Handled stock replenishment, ensuring shelves remained tidy and well-stocked.
• Maintained cleanliness and hygiene standards within the retail environment for a safer shopping experience.
• Provided product knowledge to customers for informed purchasing decisions.
• Enhanced customer satisfaction by providing exceptional service at the checkout.
• Provided cover during colleagues' holidays maintaining seamless service levels.
• Offered assistance to elderly or disabled customers whilst shopping, enhancing their shopping experience.

• Collaborated with team members on complex projects and achieved successful outcomes through effective problem-solving techniques.
• Created user manuals for ease of technology use amongst employees.
• Suggested improvements to existing IT infrastructure which were implemented successfully.
• Prevented potential data loss by implementing backup strategies.
• Troubleshot operating systems, hardware and software problems to identify root causes.
• Offered technical expertise to contribute to 2nd and 3rd line of support.

• Installed, maintained, and repaired hardware components, ensuring optimal functionality.
• Provided IT support to staff members, improving overall operational efficiency.
• Prepared equipment for staff use, installing cables, operating systems, and software.
• Carried out new hardware installations and updates, keeping systems functional and secure.
• Answered user questions about hardware and software operation to help resolve problems.

• Conducted routine security checks for the protection of sensitive data.
• Assisted senior IT staff with diagnosing server issues, leading to enhanced system reliability.
• Troubleshot hardware and software problems, ensuring minimal downtime.
• Installed new software applications to improve workflow productivity.
• Supported users with technical queries, improving user satisfaction.
• Resolved technical issues promptly to minimise disruption to work processes.

• Performed bookkeeping tasks, including invoicing and expense tracking.
• Handled sensitive information discreetly maintaining high level confidentiality at all times.
• Initiated purchase orders for office supplies ensuring cost-effective procurement.
• Handled incoming calls for staff, answering questions, directing calls and documenting messages.
• Supported staff with administrative needs for photocopying, faxing and filing.
• Opened and routed business parcels and letters.