Sachla Dzafarova

Took time away from formal employment due to personal circumstances. During this period, I remained actively engaged in job searching by registering with the Jobcentre and several recruitment agencies, and consistently applying for roles. I also kept up with industry developments and maintained my readiness to return to work. I am now fully available and highly motivated to re-join the workforce.

• Answering telephones and direct messages to the appropriate individual/manager in a timely manner
• Accepting all bookings for accommodation within all messes per SLAMIS system
• Sorting mail/deliveries into appropriate pigeon holes for living in personnel
• Managed customer communications by answering phones and corresponding through email.
• Liaised directly with customers to meet needs and maintain satisfaction.
• Balancing accommodation payments and paying in to station cashier
• Assisting Mess Managers

• Prepared and served meals and snacks for students and staff in busy college canteen
• Followed food safety and hygiene regulations
• Supported kitchen staff with food prep, cleaning, and stock rotation to ensure smooth daily operations
• Maintained cleanliness of dining and kitchen areas in line with health and safety standards
• Assisted with setup and service during college events, open days, and special functions
• Provided friendly and efficient customer service, handling dietary requests and complaints professionally
• Managed stock levels, received deliveries, and rotated supplies to ensure freshness

• Supported Store Manager in daily operations, supervising a team
• Oversaw opening and closing procedures, cash handling, banking, and daily reconciliation
• Trained new team members in customer service, health & safety, and drink preparation standards
• Ensured consistent delivery of high-quality service and products
• Managed inventory, placed supplier orders, and monitored stock levels to reduce waste and control costs
• Handled customer issues calmly and professionally, maintaining a welcoming environment

• Played a key role in launching the business—personally named the coffee shop and contributed to its branding, layout, and identity
• Developed and introduced a unique Eastern European-inspired menu, attracting a wider customer base and setting the shop apart from local competitors
• Collaborated with owners to set up the site, select equipment, hire staff, and establish relationships with suppliers
• Created all core operational systems including opening/closing procedures, training manuals, and service standards
• Oversaw inventory, quality control, cash handling, and supplier ordering to ensure smooth daily operations
• Maintained full compliance with health, safety, and hygiene standards, resulting in a 5-star food hygiene rating