David McCarron
Glasgow,Glasgow City
Summary
Results-oriented professional specialising in Salesforce CRM, account management, and client relationships. Experienced in sales forecasting and inventory tracking, driving brand development and customer retention. Strong communicator with expertise in print and packaging specifications and tender management, focused on enhancing client satisfaction and supporting business growth.
Overview
21
21
years of professional experience
19
19
years of post-secondary education
Work history
Key account manager
Duchess & Alleycat
Glasgow
05.2026 - Current
- Managed £1m+ hospitality portfolio, including six by nico group
- Oversaw projects from concept brief and specification to final production delivery.
- Coordinated design team to support project progression and deliverables output.
- Reviewed workflow processes to identify better wow.
Key Account Manager UK & Ireland
MCC
Clydebank, West Dunbartonshire
01.2020 - 04.2026
- Managed £10m portfolio of 10 clients, including Chivas Brothers, Glenmorangie and Bruichladdich, driving engagement and sales growth.
- Developed multi-level contacts within key accounts, increasing visibility and influence within buying centres.
- Implemented customer retention strategies, fostered strong relationships.
- Led tenders and brand redesign projects, coordinating cross-functional teams to deliver on-time and within budget.
- Streamlined supply chain processes across various locations to enhance logistics efficiency.
Customer sales representative Team Lead
MCC
Clydebank, West Dunbartonshire
01.2017 - 01.2020
- Coordinated workflows across multiple client accounts to ensure timely delivery and client satisfaction.
- Chaired daily production meetings to manage workload and deadlines.
- Managed departmental restructure, clarifying roles and responsibilities to enhance operational efficiency.
- Developed standard operating procedures and provided CRM training to improve staff competency across the site.
Customer service representative
MCC
Clydebank, West Dunbartonshire
07.2005 - 01.2017
- Managed wine & spirits client accounts and coordinated job origination and order processing. .
- Served as liaison between clients and design teams, facilitating effective communication and project execution.
- Hosted of customer press passes.
Education
HND - Print Median Management
College of Printing & Building
Glasgow 08.2003 - 06.2005
Higher - Maths
Trintity High School
Renfrew 08.1989 - 05.1995
Higher - English
Trinity High School
Renfrew 08.1989 - 05.1995
Higher - Craft & Design
Trinity High School
Renfrew 08.1989 - 05.1995
Skills
- Account management
- Customer relationship management
- Sales forecasting
- Customer retention
- Negotiation tactics
- Salesforce CRM
- Market analysis
- Brand development
- Tender management
- Print and packaging specifications
- Time management
- Communication proficiency
Timeline
Key account manager
Duchess & Alleycat
05.2026 - Current
Key Account Manager UK & Ireland
MCC
01.2020 - 04.2026
Customer sales representative Team Lead
MCC
01.2017 - 01.2020
Customer service representative
MCC
07.2005 - 01.2017
HND - Print Median Management
College of Printing & Building
08.2003 - 06.2005
Higher - Maths
Trintity High School
08.1989 - 05.1995
Higher - English
Trinity High School
08.1989 - 05.1995
Higher - Craft & Design
Trinity High School
08.1989 - 05.1995