David Keenan
Aughnacloy,Co. Tyrone
Summary
Customer driven and adaptable professional. Proven ability to deliver and support full lifecycle of technical projects. Ready to contribute to impactful projects and drive success in future role.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work history
IT Technical Specialist
Radius Connect
09.2022 - Current
- Prominent in full IT customer lifecycle.
- Onboarding clients - proposing tailored solutions through statements of work. Performing implementation of modern IT systems for clients and delivering relevant training.
- Trusted point of contact for customers - providing on-site and remote 1st, 2nd and 3rd line support. Maintained accurate documentation of support provided.
- Enhancing customer relations with regular reviews of services, and proactively recommending improvements.
- Dependable technical point of contact for sales team and account managers.
- Extensive knowledge of various IT Systems including Microsoft 365, Azure, Google Workspace, Acronis and Ubiquiti.
IT Support and Online Part Sales
TJ Hamilton & Co. | Mid Ulster Cars
06.2017 - 09.2022
- Worked part-time and full-time, providing daily technical support to Sales, Service, and Mechanics teams.
- Designed detailed network plans and specialised tool database for efficient site management.
- Established and managed an eBay page facilitating online parts sales for company.
- Coordinated with parts teams to ensure effective communication with customers and prompt delivery.
Computer Services Team Member
TourismNI
09.2020 - 09.2021
- Completed 12-month remote placement with TourismNI during university degree.
- Served as primary contact for IT support.
- Liaised with third-party partners to facilitate seamless collaboration on projects.
- Conducted one-to-one IT inductions for new staff members.
- Executed administrative tasks through 365 Admin portals, Active Directory and DarkTrace Cybersecurity Portal.
Customer Assistant
SuperValu
Aughnacloy
06.2018 - 12.2019
- Worked part-time as a customer assistant.
IT Helpdesk
Donnelly Group
01.2019 - 04.2019
- Completed a 12-week placement providing IT on-site and remote support for all of the Donnelly Group, as part of their IT team, based out of the dealership headquarters in Dungannon.
Education
BSc - Computing and Information Technology
Queen’s University Belfast
09.2019 - 05.2022
FdSc - Computing
South West College
09.2017 - 06.2019
Royal School
Dungannon 09.2010 - 06.2017
Skills
- Customer Focused
- Technical Expertise
- Interpersonal communication
Affiliations
- Keen interest in sports and traveling.
Other
Full clean driving license, held since February 2016.
References
Mr Kevin Lynch
Role: Senior Manager @ TJ Hamilton/Mid Ulster Cars
Address: 18 Dungannon RD, Cookstown, Co. Tyrone, BT80 8TL
Email: kevin.lynch@midulstercars.toyota.co.uk
Telephone: 028 8676 2488
Timeline
IT Technical Specialist
Radius Connect
09.2022 - Current
Computer Services Team Member
TourismNI
09.2020 - 09.2021
BSc - Computing and Information Technology
Queen’s University Belfast
09.2019 - 05.2022
IT Helpdesk
Donnelly Group
01.2019 - 04.2019
Customer Assistant
SuperValu
06.2018 - 12.2019
FdSc - Computing
South West College
09.2017 - 06.2019
IT Support and Online Part Sales
TJ Hamilton & Co. | Mid Ulster Cars
06.2017 - 09.2022
Royal School
09.2010 - 06.2017
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