DAVID GIBB
Newcastle Upon Tyne,Tyne and wear
Summary
Dynamic professional with a strong focus on customer satisfaction and team collaboration. Demonstrates exceptional problem-solving abilities and organisational skills, ensuring high accuracy and precision in daily tasks. A strong communicator committed to delivering results and enhancing operational efficiency.
Overview
5
5
years of professional experience
Work history
Technical Support Specialist
Newcastle United Football Club
Newcastle Upon Tyne, UK
2025.03 - 2026.04
- In my newly promoted role as technical support, I have quickly taken on significant responsibilities, including leading the technical operations for the Sam Fender concert.
- This involved coordinating with various teams, managing on-site logistics, and ensuring the seamless execution of all technical elements.
- Taking the lead on such a high-profile event has strengthened my leadership skills, deepened my technical expertise, and demonstrated my ability to perform under pressure in a live event environment.
- Oversaw operations across multiple site locations, ensuring consistent performance and service delivery
- Led and supported both major and minor IT projects from planning through to execution
- Assessed emerging technologies to enhance system efficiency, reliability, and scalability
- Collaborated effectively with third-party vendors and service providers to meet business objectives
- Installed and configured robust network infrastructure to support secure and high-performance connectivity
- Spearheaded the successful implementation of a new VoIP communication system across the organisation
- Designed tailored IT solutions to meet evolving business requirements and technical challenges
- Worked extensively with Microsoft Intune to onboard and manage club devices within MDM, ensuring secure configuration, compliance, and smooth deployment across all sites.
- Utilised Azure tools to diagnose and resolve user issues with key Single Sign-On applications, improving reliability and access consistency across the organisation.
IT Support Technician
Newcastle United Football Club
Newcastle Upon Tyne, UK
2022.10 - 2026.04
- Working as part of a team to maintain and optimise the information technology infrastructure across various locations.
- Charged to provide seamless operation of IT systems, my role involves providing technical support to ensure the uninterrupted performance of essential club functions.
- In this dynamic environment, my goal is to leverage technology to contribute to the club's success by ensuring a robust and responsive IT framework across all sites.
- Fixing ticketing software
- Extensive knowledge of Active Directory
- Designed and implemented SharePoint sites to improve workflows
- Built and configured machines tailored to club requirements.
- Basic networking tasks
- Troubleshooting all O365 applications
- Providing customer focused IT Support across 1st and 2nd line issues across multiple sites.
- Logged and monitored infrastructure problems, escalating critical faults within SLA response times.
- Perform regular monitoring of systems and produce reports.
- Provide support and work collaboratively with the existing IT team.
- Collaborated closely with the IT team and liaised with 3rd party suppliers where appropriate.
Level 3 IT Apprenticeship
Parmley Graham
2021.08 - 2022.10
- As a Level 3 IT Apprentice, I was engaged in a dynamic learning experience, honing my skills in various aspects of information technology.
- My responsibilities include providing support for computer systems, troubleshooting technical issues, and assisting in the implementation of IT solutions.
- I actively contribute to the maintenance and enhancement of our organisation's IT infrastructure.
- Checking the daily backups
- Supplying equipment when needed
- Fixing users issues
- Maintaining virtual machines
- User creation
- Fixing any printer issues
- Rolling out updates to user's machines
Education
Body Repair - ICT Level 2 Game Development
Newcastle College
GCSE - English Language, Mathematics, Art, Applied Science, Sport
Walker Technology College
Skills
- Problem Solver
- Organised
- Customer focused
- Strong Communicator
- Team Collaborator
- Ensured high accuracy and precision in daily tasks
- Hardware installation and maintenance
- IT equipment procurement
Custom Section
- Newcastle College, Body Repair, 2013-2016, ICT Level 2 Game Development, 2013-2016
- Walker Technology College, English Language, GCSE, Mathematics, GCSE, Art, GCSE, Applied Science, BTEC Level 2, Sport, BTEC Level 2
- CompTIA A+ 220-1001, CompTIA A+ 220-1002, CompTIA N10-007 Network+, Microsoft 70-680 TS Configuring Windows 7, Microsoft 70-697 Configuring Windows Device (Windows 10), Cisco 100-105 ICND1 Interconnecting Cisco Network Devices, CompTIA Security +, ITIL Foundation, 2008-2013
Timeline
Technical Support Specialist
Newcastle United Football Club
2025.03 - 2026.04
IT Support Technician
Newcastle United Football Club
2022.10 - 2026.04
Level 3 IT Apprenticeship
Parmley Graham
2021.08 - 2022.10
GCSE - English Language, Mathematics, Art, Applied Science, Sport
Walker Technology College
Body Repair - ICT Level 2 Game Development
Newcastle College