David Jeays
Herne Bay,Kent
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
19
19
years of professional experience
Work history
Kitchen designer
Benchmarx
Canterbury & Whitstable, Kent
2022.09 - Current
- Designed and implemented bespoke kitchen layouts for optimised functionality.
- Created 3D renderings of kitchen designs using CAD software, improving client visualisation.
- Worked closely with installation teams to guarantee smooth implementation of designs.
- Produced full design for new Whitstable showroom.
- Increased revenue with cross-selling and upselling techniques, offering premium materials and elevated designs.
- Provided detailed product information to clients, ensuring satisfaction with chosen materials.
- Handled customer queries professionally, building trust and fostering repeat business.
- Assisted in transition from Canterbury to Whitstable showroom.
Kitchen designer
Magnet Ltd
Ramsgate, Kent
2015.01 - 2022.08
- Cultivated client partnerships (retail & trade) through exceptional service, fostering repeat business.
- Consistently achieved both intake & margin targets set by store manager.
- Created visual merchandising strategies in store and digitally to enhance customer engagement and drive sales.
- Welcomed customers at store entrance and offering assistance with selecting suitable products, finding accessories and completing purchases.
- Handling concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Utilising CRM systems to maintain accurate client records and monitor sales progress.
- Produced sales reports and analyses for area management, ensuring informed decision-making in store manager's absence.
- Training new team members on best practices and systems.
- Processed incoming stock deliveries accurately, accurately completing paperwork and updating systems records.
- Monitoring health and safety measures for guaranteed compliance.
Branch Manager Support
Magnet Ltd
Sutton, Beckenham & Maidstone, Kent & South East London
2013.08 - 2014.12
- Delivered training on company procedures, including banking, health & safety, staff performance, and stock management, ensuring compliance and efficiency.
- Supported new managers with SAP training and guidance, enhancing their operational readiness.
- Assisted store managers with clear communication and problem-solving, fostering a collaborative work environment.
- Managed the depot at Howdens Margate for a short period.
- Provided assistance during warehouse restructuring efforts.
- Regular feedback was given to Area Management to monitor progress.
Branch Manager
Magnet Ltd
Sittingbourne, Gillingham & Strood., Kent
2007.07 - 2013.07
- Led Sittingbourne branch as manager, focusing on team performance and operational efficiency. Magnet's first new store opening in the South East Kent area for 20+ years.
- Monitored sales team performance, providing targeted training to help individuals meet and exceed targets.
- Mentored staff, resulting in increased sales success and enhanced productivity.
- Built long-lasting and extensive customer relationships by partnering with them and understanding their needs.
- Generated and presented sales, revenue and expenses report to management teams for review.
- Worked on company sales strategy with senior business team.
- Recruited new staff members and oversaw training in line with company's training policy.
- Managed stock levels to ensure optimal inventory control and availability.
Education
GNVQ - Leisure & Tourism
Canterbury College
Canterbury, KentSkills
- High standards of organisation
- Active listener
- Strong sales negotiating skills
- Self-driven
- A keen eye for design
- Kitchen design software
- Comfortable working with retail & trade clients
- Strong interpersonal skills, bringing the right people together to achieve set targets
- Robust management skills Supporting staff to develop their careers and maintain high levels of performance
- Excellent relational skills, putting an emphasis on staff well-being
Affiliations
- Keen field hockey player. Former 1st team captain of local club and now Vice Chairman.
- Father to 3 children and married for 18 years.
- Partial to a nice ale!
Event organisation
Recently managed the return of our Hockey clubs May Day festival.
Organised and managed all aspects of the festival including:
Booking live music, Bar & Catering, Festival schedule, Inviting and organising over 150 players & assisting with social media coverage.
Timeline
Kitchen designer
Benchmarx
2022.09 - Current
Kitchen designer
Magnet Ltd
2015.01 - 2022.08
Branch Manager Support
Magnet Ltd
2013.08 - 2014.12
Branch Manager
Magnet Ltd
2007.07 - 2013.07
GNVQ - Leisure & Tourism
Canterbury College