David Hodder

I have been with Sainsbury's for the past eight years, during which time I have gained wide-ranging experience across multiple departments, including Customer Experience, Food, Food Services/counters,petrol, Commercial and Convenience.

While in supermarkets, I was tasked with supervising the store front end (tills) on many occasions, which included,

• Resolving customer questions and complaints promptly,
• Supporting colleagues in whatever was required
• Coordinated with other colleagues to maintain consistency across shifts.
• Assigning Jobs to colleagues during their shift
• Completed necessary paperwork for compliance purposes when working in high-risk areas like petrol or food services.
• Trained team members and improved their skill set.
• Supported management for the seamless operation of the store
• I thrive well under pressure was able meet all the store's needs.

I owned an established computer business and shop offering repairs and support to the general pubic and small businesses in my area for a number of years.

I was with HP/Compaq for 10 years and while at the company, I climbed to become a Senior Hardware Engineer. Managing a small team of engineers with their roles of repairing on-site corporate computer systems and my roles included

.

• Organisings time to maintain efficient repair times
• Provided technical support for troubleshooting issues.
• Assessed client needs to provide the correct support.
• Organising the engineer's time to maintain efficient repair times
• Processed timesheets for prompt staff
• Alloacting time off and arranging cover