David Henshaw
Ilkeston,Derbyshire
Summary
I believe that I am a hardworking Team Leader that has this skills and strengths to progress in Greene King.
I like to pride myself on working to a high standard and always ensuring the tasks in hand are completed to a high standard.
I have always worked my way up in my previous workplaces and am proud in what I have achieved, especially in my current workplace. I am a dedicated team player and am always hands on in the jobs we do, I like to lead by example and would never ask anyone to do something I wouldn't do myself.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Night Shift Team Leader
Greene King PLC
Eastwood, Nottinghamshire
06.2012 - Current
- Enhanced operational efficiency with proactive conflict resolution techniques.
- Work closely with other shifts for smooth operations.
- Handled emergencies efficiently whilst maintaining calm under pressure.
- Ensured safety regulations adherence for a safer work environment.
- Managed workload distribution, ensured even task allocation amongst team members.
- Delegated tasks effectively to increase overall productivity.
- Maintained high standards of cleanliness and hygiene within the workplace.
Customer service supervisor
City Link
Ilkeston, Derbyshire
05.2006 - 05.2012
- Ensured smooth day-to-day operations in a fast-paced customer service environment.
- Facilitated constructive feedback sessions between team members for overall improvement.
- Tracked order status, quickly resolving any issues or delays.
- Coordinated shift schedules to ensure full coverage during peak times.
- Controlled team performance by organizing daily tasks and responsibilities.
- Maintained high levels of customer satisfaction through effective problem resolution.
Customer sales assistant
Co-op
Ilkeston , Derbyshire
08.2000 - 05.2006
- Collaborated with team members to meet daily sales targets.
- Managed stock level for effective store operation.
- Executed visual merchandising displays to increase product appeal.
- Delivered professional representation of brand during interactions with customers.
- Assisted customers to make informed purchasing decisions.
- Processed transactions, ensuring accuracy at all times.
Education
GCSEs -
Kirk Hallam Community School
Ilkeston, Derbyshire 09.1995 - 06.2000
Skills
- Forklift certification
- Stock rotation
- Absence management
- Machinery operation
- Goal setting
- Handover reporting
- Health and Safety Compliance
- Team Leadership
- Product knowledge
Affiliations
- Football
- Rugby
- Walking
Accomplishments
NVQ level 3 in customer service
NVQ level 3 in warehousing
Certification
In house FLT/Reach license
First Aider
Timeline
Night Shift Team Leader
Greene King PLC
06.2012 - Current
Customer service supervisor
City Link
05.2006 - 05.2012
Customer sales assistant
Co-op
08.2000 - 05.2006
GCSEs -
Kirk Hallam Community School
09.1995 - 06.2000
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