David Harris
Swansea,SA
Summary
Accomplished retail professional with expertise in retail operations, inventory management, and sales leadership. Demonstrates proficiency in customer service and Microsoft Office Suite, alongside a strong ability to drive process improvement and conflict resolution. Proven track record in loss prevention, staff training and development, and operational optimisation. Adept at visual merchandising insight, store layout planning, and adherence to health and safety regulations. Skilled in staff mentoring, POS system operation, and retail analytics application. Committed to achieving sales KPI management through effective project management strategies.
Overview
22
22
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work history
Multi Site Store Manager
Evapo
Swansea/Bridgend, Swansea
05.2025 - Current
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Maintained an organised stock room for easy accessibility of goods.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Implemented promotional displays to increase product visibility and sales.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Store Manager
Evapo
Swansea
12.2023 - 07.2025
- Oversaw daily store operations to foster efficiency and profitability.
- Implemented loss prevention strategies, alleviating shrink.
- Analyzed sales metrics to identify areas for improvement.
- Established efficient inventory management systems.
- Developed lower-level employees for leadership roles.
Business Owner
Dragon Vapes
01.2018 - 01.2019
- Launched and managed new business focused on vaping products.
- Handled operations, marketing, inventory, and contracts.
- Defined strategic goals and optimized company performance.
Store Manager ( Multi Site )
Ty Hafan
Neath / Bridgend / Llanelli / Cardiff
01.2013 - 01.2018
- Managed 5 store locations; increased profitability through strategic guidance.
- Organized local events and community outreach.
- Assisted multiple stores to improve operations.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Coached underperforming employees improving their job performance significantly.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Identified growth opportunities through comprehensive market research.
- Monitored health and safety measures for guaranteed compliance.
Multi-Site Store Manager
Ty Hafan
01.2013 - 01.2018
- Led operations across 5 store locations, ensuring consistency in performance and customer experience.
- Provided coaching and performance oversight to store managers and staff across all locations.
- Collaborated with regional leadership to implement profit-boosting strategies.
- Conducted site visits and performance audits to maintain brand standards.
- Played a key role in community engagement and local event organization.
Sales Manager
XLN Telecom
01.2004 - 01.2009
- Expanded sales teams across 3 offices.
- Developed staff via training and coaching.
- Consistently exceeded growth and sales targets.
Education
Bachelor's Degree - Psychology & Counselling
Swansea Metropolitan University
Advanced GNVQ - Business
Neath College
NVQ Level 3 - IT
Itec
Skills
- Retail Operations
- Inventory Management
- Sales Leadership
- Customer Service
- Microsoft Office Suite
- Process Improvement
- Conflict Resolution
- Loss Prevention
- Staff Training & Development
- Staff rota arrangement
- Operational optimisation
- Visual merchandising insight
- Store layout planning
- Health and Safety regulations
- Staff mentoring
- POS system operation
- Retail analytics application
- Project Management
- Sales KPI management
Certification
- SIA – Door Supervisor License, 2019
- Fire Marshal
- First Aid Certified
- NCST Training
Custom
Available upon request.
References
References available upon request.
Timeline
Multi Site Store Manager
Evapo
05.2025 - Current
Store Manager
Evapo
12.2023 - 07.2025
Business Owner
Dragon Vapes
01.2018 - 01.2019
Store Manager ( Multi Site )
Ty Hafan
01.2013 - 01.2018
Multi-Site Store Manager
Ty Hafan
01.2013 - 01.2018
Sales Manager
XLN Telecom
01.2004 - 01.2009
Advanced GNVQ - Business
Neath College
NVQ Level 3 - IT
Itec
Bachelor's Degree - Psychology & Counselling
Swansea Metropolitan University
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