David Graham

Responsible for servicing, maintaining, repairing and installing commercial catering equipment across hospitality and food-service environments. Experienced in diagnosing gas, electrical and mechanical faults on equipment from manufacturers including Henny Penny, Pitco, AyrKing, Hatco, Franke, Edge, Prince Castle and Winston. Carry out planned maintenance, emergency breakdown repairs, gas safety testing and equipment recommissioning while maintaining high standards of safety, compliance and customer service. Also support work undertaken as a service partner for Jestic Foodservice Solutions.

As an Assistant Store Manager at Starbucks, I was responsible for overseeing daily store
operations, managing staff, ensuring excellent customer service, and maintaining high store
standards. I supported the store manager in inventory management, staff training, and
scheduling while ensuring compliance with company policies and health regulations. Key achievements within this role were implementing efficient scheduling and training programs that
boost staff productivity. Enhanced health & safety compliance with improved health & safety
practices, ensuring adherence to audits and regulation, resulting in a successful health & safety inspection.

As a Supervisor at Costa, I was responsible for managing daily store operations, leading a team of
baristas, and ensuring exceptional customer service. I oversaw staff training, handled inventory
management, and maintained store standards to meet company guidelines. Additionally, I
supported the store manager with opening and closing procedures, and performance
management.

As a Waiter at Yo! Sushi, I provided excellent customer service in a fast-paced dining environment,
ensuring guests had an enjoyable experience. My responsibilities included taking orders, serving
food, maintaining cleanliness, and assisting with customer queries. I also supported the kitchen
and management teams by ensuring smooth service flow and adhering to health and safety
regulations.