David Fiedorowicz
London
Summary
Reliable and customer-focused professional with experience in aviation, front-of-house operations, and customer service environments. Proven ability to deliver exceptional service, resolve customer enquiries efficiently, and build positive relationships in fast-paced settings. Strong communicator with a professional approach, excellent problem-solving skills, and a commitment to ensuring a positive customer experience while maintaining high operational standards.
Overview
3
3
years of professional experience
Work history
Teaching assistant
Saturday Polish School im. John Paul II
, Central Bedfordshire
2024.10 - Current
- Liaised between teachers and parents, maintaining open lines of communication.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Prepared classroom materials to facilitate efficient lessons.
- Led small group sessions for enhanced focus on challenging topics.
- Managed administrative tasks, aiding smooth running of the class.
Front of House Team Member
Jet2 Holidays
Stansted, Essex
2025.02 - 2025.12
- Delivered excellent customer service, handling queries and complaints with professionalism and empathy
- Supported onboarding & training of new staff, improving team performance
- Checked and approved documents to ensure accuracy and compliance
- Built strong relationships with customers to provide tailored solutions
Corporate Airport Security Officer
SES Aviation
Stansted, Essex
2023.12 - 2024.07
- Maintained high-level security for VIP passengers in line with aviation regulations
- Conducted thorough baggage searches and document verification
- Controlled access to restricted areas ensuring authorised entry
- Demonstrated discretion and professionalism in sensitive situations
Education
GCSEs - GCSE
Forest gate Community School
London 09/2016 - 05/2021
A-Levels - Sport & Public Services
Barking and Dagenham College
Romford 09/2021 - 06/2023
Skills
- Reception management
- Customer service
- Customer relationship management
- Quality service
- Time management & punctuality
- Attention to detail
- Teamwork & collaboration
- Conflict resolution
- Operational security
- Security compliance checks
- Document access control
LANGUAGES
English: Native
Polish: Proficient
Timeline
Front of House Team Member
Jet2 Holidays
2025.02 - 2025.12
Teaching assistant
Saturday Polish School im. John Paul II
2024.10 - Current
Corporate Airport Security Officer
SES Aviation
2023.12 - 2024.07
GCSEs - GCSE
Forest gate Community School
09/2016 - 05/2021
A-Levels - Sport & Public Services
Barking and Dagenham College
09/2021 - 06/2023