Windows Server
David Devaney
IT Professional
WIRRAL
Summary
A focused and motivated Technical Analyst, bringing a methodical and detail-oriented approach to troubleshooting, backed by a genuine passion for technology. With a track record of providing effective technical solutions and guidance to users across a diverse range of in-house systems, I am well-equipped to tackle even the most complex of technical challenges. Whether it's identifying and reporting software bugs, recommending software improvements, or fielding feature requests, I have the skills and experience needed to ensure optimal system performance and user satisfaction.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
IT Service Desk Analyst
Sofology
Golborne
12.2021 - Current
- Investigated and evaluated technical problems ; Using Jira for ITSM, diagnosing and resolving issues on-site or via remote desktop
- Setup and maintain user accounts in Active Directory and Google Admin
- Building and deploying hardware for staff as well as fixing and refurbishing hardware
- Communicating with Development and Infrastructure in resolving high-priority network service and software issues
- Setup and Management of tablet devices using Cisco Meraki
- Monitoring of Network Equipment ( Access Points, Firewall, CCTV) and Services using PRTG and Rabbit MQ
- Maintaining and Setting up Services (Print Management , DHCP, App-V, Google Cloud Directory Sync )
- Providing technical support as Group IT Service desk for both Sofology and DFS each with their own unique IT systems
IT Support Officer
Sheffield Children's NHS Trust
Sheffield
02.2014 - 08.2021
- Investigated and evaluated technical problems experienced by users, creating Call Logs using ITSM software, fixing issue quickly or escalating to appropriate staff within department.
- Played key role in large-scale project of imaging Laptops and assigning them to Staff for working at home during COVID crisis.
- Audited trust Devices to ensure all software and tools are up-to-date with latest upgrades.
- Working closely with Hospital staff in all Departments via phone, email, live chat and web teleconference to troubleshoot individual or Trust-Wide issues.
- Imaged and Configured Laptops, Desktops (Windows 7 & 10) and mobile devices (iOS & android)
- Provided Tier 1 IT support and end-user troubleshooting for Windows (Windows 7 and higher) and Mac (OSX & iOS) system setup.
- Provided Training and designed technical guides in PDF and Video form.
Customer Support Agent
Capita
Wath-Upon-Dearne
09.2012 - 02.2014
- Regularly exceeded daily quota for completed calls
- Offered advice and assistance to customers
Research Assistant
University of De Montfort
Leicester
05.2011 - 05.2012
- Worked with software development to meet client requirements for functionality, scalability and performance.
- Worked with Software Testers within Universities and School to create software solutions that improved overall functionality
- Collated data from software testing in schools for feature requests.
- Build software for all main platforms - Windows, Linux and Mac.
Sound Technician
Site Gallery
Sheffield
03.2011 - 05.2011
- Performed sound quality checks prior to recording events.
- Enhanced sound quality and added various sound effects to recordings
Education
Master of Arts - Sound Art
University of Sheffield
Sheffield 09.2009 - 09.2011
Bachelor of Arts - Fine Arts
Staffordshire University
Stafforshire 09.2001 - 09.2005
BTEC - Art & Design
West Cheshire Arts College
Blacon, Cheshire 09.2000 - 09.2001
Software
Agile: Jira
Dev: VS, Git, CMake, Docker
Network: PRTG, Cisco Meraki, RabbitMQ
Scripting and DataVis: Python (NumPy, Matplotlib,Pandas)
Programming: C, C, C#
Timeline
IT Service Desk Analyst
Sofology
12.2021 - Current
IT Support Officer
Sheffield Children's NHS Trust
02.2014 - 08.2021
Customer Support Agent
Capita
09.2012 - 02.2014
Research Assistant
University of De Montfort
05.2011 - 05.2012
Sound Technician
Site Gallery
03.2011 - 05.2011
Master of Arts - Sound Art
University of Sheffield
09.2009 - 09.2011
Bachelor of Arts - Fine Arts
Staffordshire University
09.2001 - 09.2005
BTEC - Art & Design
West Cheshire Arts College
09.2000 - 09.2001
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