David Craig
Gateshead
Summary
A hard working and reliable individual who thrives in a team environment, whilst being comfortable working alone and taking the initiative. My communication an organisational skills are what stand me out from others, in previous roles I had the chance demonstrate these skills by creating and implementing training programmes which I operated. I am enthusiastic learner that applies himself in every scenario given, whilst ready to be challenged in new areas, to learn new key skills to further develop myself professionally.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Front of House Staff
wagamama
Newcastle upon Tyne
2022.10 - Current
- Onboarded & delivered exceptional client service to over 350 customers during per shift during peak times
- Memorised over 100+ different menu items and helped guide guests to their ideal dining experience
- Received the highest tips among all servers during 2021 Christmas our busiest period
- Managed POS & CRM systems, Help train new starting earning the role 'training sensei'
- Upselling drinks and new menu items, whilst managing and keeping customer satisfaction.
Temporary Sales Administration
Epicurium
2021.09 - 2022.03
- Taking inbound calls from customers placing orders, answering queries on stock and deliveries
- Handling complaints with a high level of professionalism
- Researching a customer's current product range and advising them on products which have a high chance of being effective at selling in their area
- Researching potential new businesses and approaching them letting them know about Epicurium's story and having an open dialogue about their demographic of customers and what products will suit there needs be that dietary, shelf life and ROI.
CNC Programmer/Machinist
Ronco Engineering
2019.01 - 2020.04
- Inspection of parts to a high tolerance and standard
- General machine operating, setting, and programming
- Programming STAR and CMZ multi axis lathes
- Implementing training programs to increase quality of work and reduce waste material
- Organisational and housekeeping skills whilst working with large workloads
- Working directly alongside sales team to provide accurate run length of components for customer queries.
Apprentice setter and programming
Dunlop btl/Medway bearings
2016.09 - 2018.12
- Inspection of parts to a high tolerance and standard
- General machine operating and setting
- Programming multi axis lathes (Haas, star and CMZ) for a variety of metal
- Organisational and housekeeping skills whilst working with large workloads
- Jig and fixture manufacturing to be used in-house.
Education
HNC in engineering -
Derwentside College
2018.01 - 2020.04
BTEC in Engineering level 3 - undefined
Newcastle College
2013.01 - 2018.04
BTEC in engineering - undefined
Queen Elizabeth's High School
2011.01 - 2013.04
Skills
- Sales administration (Less than 1 year)
- Hospitality (2 years)
- Team leader (Less than 1 year)
Personal Information
Hobbies: I am a big football fan and have been a season ticket holder since I was a child with my grandad, going to match days home and away with friends as well as playing 5-aside. I enjoy being active and frequently go hiking either with my dogs or with friends.
Custom
References available on request
Affiliations
- Attending local giggs with friends, indoor climbing, art galleries and Sunday markets
Timeline
Front of House Staff
wagamama
2022.10 - Current
Temporary Sales Administration
Epicurium
2021.09 - 2022.03
CNC Programmer/Machinist
Ronco Engineering
2019.01 - 2020.04
HNC in engineering -
Derwentside College
2018.01 - 2020.04
Apprentice setter and programming
Dunlop btl/Medway bearings
2016.09 - 2018.12
BTEC in Engineering level 3 - undefined
Newcastle College
2013.01 - 2018.04
BTEC in engineering - undefined
Queen Elizabeth's High School
2011.01 - 2013.04