David Berry
Glasgow
Summary
A dedicated professional with a strong foundation in customer service, hospitality, sales, communication, and resilience, developed through diverse experiences including retail roles and medical school. Skilled in delivering exceptional service in fast-paced environments, confidently interacting with a wide range of customers while maintaining professionalism. Proficient in cash-handling, basic IT systems, and managing high-pressure situations effectively. Committed to continuous growth and excellence in challenging systems.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
Work history
Football Referee
SFA
Glasgow
2025.06 - Current
- Exhibited strong conflict resolution skills whilst dealing with disputes on-field
- Showed great adaptability whilst officiating at various levels, including youth, amateur, and semi-professional leagues.
- Improved overall game experience by ensuring a match environment free from discrimination or unsporting behaviour.
- Interacted professionally with team managers before matches to discuss any rule clarifications or concerns.
Christmas Tree Sales
Alba Xmas Trees
Glasgow, Newton Mearns
2025.11 - 2025.12
- Assisted customers in selecting and purchasing Christmas trees, providing friendly and knowledgeable service
- Cut, prepared, and packaged trees to customer specifications
- Handled high volumes of customers during seasonal periods
- Maintained a safe and organised outdoor sales environment
Customer assistant - Waitrose
John Lewis Partnership
Glasgow, Newton Mearns
2024.05 - 2025.10
- Worked regularly in the Waitrose Cafe, providing excellent customer service and developed basic barista skills
- Trusted with cash handling responsibilities
- Collaborated efficiently with team members to maintain smooth store operations.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Increased sales through suggestive selling techniques.
- Stocked shelves regularly for easy access to products by customers.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
Education
2025.09 - 2030.07
Scottish Qualifications Certificate -
Williamwood High School
2019.08 - 2025.05
Skills
- Excellent Customer Service
Confident interacting with a wide range of customers in fast-paced environments, ensuring a positive experience
- Strong Communication Skills
Clear and effective verbal communication developed through customer-facing roles and refereeing, including giving instructions and handling queries
-Resilience
Medical school has disciplined me to become more persevering, particularly due to managing Medical School alongside having a part-time job (referee)
-Cash handling & basic IT skills
Experience using tills and handling payments accurately, comfortable with digital systems
Languages
French
Advanced
Timeline
Christmas Tree Sales
Alba Xmas Trees
2025.11 - 2025.12
2025.09 - 2030.07
Football Referee
SFA
2025.06 - Current
Customer assistant - Waitrose
John Lewis Partnership
2024.05 - 2025.10
Scottish Qualifications Certificate -
Williamwood High School
2019.08 - 2025.05