Daveline Lionel
london
Summary
Highly organised and adaptable professional with a strong background in customer service and administrative tasks. Demonstrates excellent communication skills, both in person and via telephone triage with an approachable and highly motivated attitude. I'm able to adjust to changing demands with a positive outlook, I am an excellent team player with the ability to work unsupervised and take initiative even in a busy or problematic environment. Committed to delivering exceptional service with a professional appearance and flexible approach to work.
Overview
13
13
years of professional experience
Work history
Clinical administrator
Vassall Medical Centre
London
2021.12 - Current
- Clinical Coding
- Docman
- Summarising Medical records
- Referrals
- ERS Workflow
- PPA - Personally Administered Drug Claims
- Two Weeks Wait Safety Netting
- Streamlined communication with patients, resulting in improved satisfaction.
- Handled sensitive patient information, ensuring strict confidentiality at all times.
Receptionist & Admin
Vauxhall Surgery
London
2019.03 - 2021.12
- Managed phone calls
- PPA - Personally Administered Drug Claims
- Creating bloods form request bloods
- Request Medication
- Registration and Patient Access
- Medical Reports
- Responding to email
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Working morning rush booking emergency appointment over the phone and in person.
- Handled appointment scheduling to ensure smooth daily operations.
- Completed data entry tasks whilst adhering to strict deadlines.
Retail assistant
Accessorize and Monsoon
London
2017.03 - 2017.09
Barista/Waitress
Leon Restaurant
London
2014.08 - 2016.09
Bartender
Yates's
London
2013.06 - 2014.06
Junior Hairdresser
Dionne Smith Hair & Beaut
London
2012.01 - 2014.04
Education
Hairdressing Level2 and - Hair And Beauty
Croydon College
GCSE -
St. Michael and All Angels Church of England Academy
Skills
- Professional appearance
- Organised
- Customer service/ Ability to communicate well at all levels
- Flexible
- Telephone triage competence
- Multitasking
- Fast learner/ Adaptable
- Email correspondence
- Empathy and compassion
- Administrative writing
- Patience and composure
Timeline
Clinical administrator
Vassall Medical Centre
2021.12 - Current
Receptionist & Admin
Vauxhall Surgery
2019.03 - 2021.12
Retail assistant
Accessorize and Monsoon
2017.03 - 2017.09
Barista/Waitress
Leon Restaurant
2014.08 - 2016.09
Bartender
Yates's
2013.06 - 2014.06
Junior Hairdresser
Dionne Smith Hair & Beaut
2012.01 - 2014.04
Hairdressing Level2 and - Hair And Beauty
Croydon College
GCSE -
St. Michael and All Angels Church of England Academy