Dave Reid
Stirling,Central Scotland
Summary
Dynamic Service Centre Vehicle Supervisor with strengths in transportation logistics and team management. Coordinates vehicle movements and staff schedules to optimise service delivery. Resolves customer complaints effectively, enhancing satisfaction and loyalty.
Overview
47
47
years of professional experience
Work History
Service Centre Vehicle supervisor
Lookers
STIRLING
08.2008 - 02.2026
- Coordinated transportation of customer vehicles to and from service centers.
- Delivered new vehicles to customer addresses and various Lookers locations across UK.
- Operated recovery vehicle during customer breakdowns for prompt assistance.
- Managed staff rotas to ensure adequate coverage throughout operations.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Gave clear staff instruction to achieve production output.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Fostered a positive working environment, encouraging teamwork and collaboration.
Private Hire Taxi Driver
DR Taxis
STIRLING
05.1996 - 08.2008
- Collected customers and transported them to designated locations.
- Provided exceptional customer service to enhance satisfaction.
- Performed routine car maintenance to ensure reliability and safety.
- Facilitated efficient pickups and drop-offs, maximising time management for passengers.
- Upheld strict confidentiality regarding passenger details and travel itineraries.
- Assisted passengers with loading and unloading luggage, ensuring careful handling of belongings.
- Helped passengers with limited mobility into and out of vehicles.
- Answered passenger questions about local area and advised on popular establishments.
- Kept detailed records of journeys, expenses, and maintenance, supporting effective business management.
Landscape Gardener
Stirling Council
Stilring
04.1979 - 05.1996
- Completed grounds maintenance work within agreed budgets and timescales.
- Used wide range of tools, horticultural machinery and powered hand tools to complete garden projects.
- Wore appropriate protective clothing and equipment in accordance with Health and Safety requirements.
- Carried out landscape improvement projects, consistently exceeding customer expectations.
- Inspected tools and equipment daily, reporting maintenance or service needs to reduce hazards.
- Stored chemicals according to health and safety requirements and industry best practices.
- Repaired and maintained garden machinery and tools, ensuring they were safe and effective for use.
Skills
- Customer relationship management
- Vehicle inspection
- Staff management
- Operational oversight
- Transportation logistics
Timeline
Service Centre Vehicle supervisor
Lookers
08.2008 - 02.2026
Private Hire Taxi Driver
DR Taxis
05.1996 - 08.2008
Landscape Gardener
Stirling Council
04.1979 - 05.1996