Clair Storey
Driffield,East Yorkshire
Summary
Results-driven professional with decades of experience in customer service across multiple industries. Skilled in integrating into new environments and fostering team collaboration. Proficient in Microsoft Office and SAP, utilising effective communication and upselling techniques to enhance sales and customer satisfaction. Committed to continuous improvement in team performance and operational success.
Overview
22
22
years of professional experience
Work History
Contact Centre Supervisor
Kingstown Associates
Driffield
05.2024 - Current
- Resolved customer queries, prioritising satisfaction and retention.
- Processed sales orders via phone and mail, accurately upselling products and services using SAP software.
- Supported operations of sales and customer service departments to enhance team effectiveness.
- Reporting figures and meeting KPIs
- Demonstrated professionalism in telephone and email communications with clients.
- Monitoring inventory levels, order tracking and stock allocation
Insurance Consultant
Hedon Insurance Brokers
Hedon
08.2021 - 05.2024
- Delivered comprehensive insurance service to new and existing customers, ensuring tailored solutions
- Processed insurance policies with high accuracy, minimising errors and enhancing client trust
- Consistently achieving the service and product delivery standards with a high degree of customer care, adhering to the principles and rules laid down by the FCA
- Conducted thorough research to source competitive insurance policies tailored to client needs. and inviting renewals.
Branch Valuer
Hunters Estate Agents
Bridlington
01.2020 - 07.2021
- Collaborated with team to adapt business operations during Covid, prioritising client safety while achieving successful sales results
- Provided property valuation expertise on Homes Under the Hammer for community engagement
- Created positive working environments by offering support and guidance to staff.
Sales Advisor/Administrator
Arrow Industrial Ltd
06.2019 - 12.2019
- Provided accurate sales quotations for enquiries via phone, email, and web to support customer needs for one of the UK’s leading industrial door manufacturers
- Utilised SAP system to generate quotes, sales orders, production schedules, delivery notes, invoices, and proformas, ensuring streamlined order processing
- Coordinated daily nationwide transport deliveries, enhancing logistics efficiency and ensuring timely product delivery
Local Property Expert
Purple Bricks Estate Agents
06.2018 - 05.2019
- Established limited company, demonstrating self-motivation and entrepreneurial skills
- Achieved strong sales results while delivering exceptional customer service, resulting in positive Trustpilot reviews and increased business
- Partnered with colleagues to enhance productivity and meet objectives.
Senior Branch Manager/ Valuer
Beercocks Estate Agents
Hull
05.2004 - 05.2018
- Identifying problems and implementing solutions using own initiative
- Recruited, trained, developed and mentored staff, creating an in-house training programme to enhance management skills of new managers and assistant managers
- Fostered a culture of excellence across all departments by implementing best practices and encouraging collaboration.
Education
A Levels - Three A Levels at Grades C-E
Hornsea Secondary School
01-1993
GCSEs - Eight GCSEs at Grades A-C
The Grammar School, Hull
1990
HNC Business & Finance -
University of Humberside
Skills
- Sales order processing
- KPI reporting
- Customer relationship management
- Complaint resolution
- Customer retention
- Upselling techniques
- Inventory management
- Performance monitoring
- Team leadership
- Staff training
- Effective communication
- Problem solving
- Positive mindset
- Patience and empathy
Custom
- Reading
- Music
- Pop music from the 80s to modern day
- Walking my cocker spaniel called Rufus Valentino
- Cheesy jokes
- Liverpool FC
- Practitioner of palm reading and reading of Lenormand cards
- Volunteer listener for the Samaritans
Timeline
Contact Centre Supervisor
Kingstown Associates
05.2024 - Current
Insurance Consultant
Hedon Insurance Brokers
08.2021 - 05.2024
Branch Valuer
Hunters Estate Agents
01.2020 - 07.2021
Sales Advisor/Administrator
Arrow Industrial Ltd
06.2019 - 12.2019
Local Property Expert
Purple Bricks Estate Agents
06.2018 - 05.2019
Senior Branch Manager/ Valuer
Beercocks Estate Agents
05.2004 - 05.2018
A Levels - Three A Levels at Grades C-E
Hornsea Secondary School
GCSEs - Eight GCSEs at Grades A-C
The Grammar School, Hull
HNC Business & Finance -
University of Humberside